AI-200 case studies
AI-200 · Put your knowledge to work in context.
AI-200: Developing AI Cloud Solutions on Azure is a role-based credential aimed at developers who build, deploy and operate AI workloads on Azure, rather than at researchers who only train models. It assumes working knowledge of a programming language (usually Python or C#), REST APIs and the Azure portal, and it tests whether you can move an AI capability from a prototype to a governed production service. The AI-200 case studies are 5 cases and about 4,431 words.
1Northwind Capital: hardening a shared Foundry and Search platform
Northwind Capital runs four regulated document workflows on Azure AI. A platform team owns one Foundry (AI Services) resource in West Europe and one shared Azure AI Search service; 40 developers across three feature teams build against them.
889 words, about 4 min2Fabrikam: RAG quality and latency in field support
Fabrikam's field engineers ask questions about 250,000 support articles, service bulletins and 12-language PDFs. A prototype sends the user question to 'top 3' vector results and prompts a GPT-4o deployment to 'answer from context'.
942 words, about 5 min3Litware: an over-tooled service desk agent
Litware's IT service desk agent runs on a Foundry agent with 22 registered tools: 9 REST endpoints via OpenAPI, 3 SharePoint search tools, a ticketing API, an HR API, a refund tool and others. Production metrics over 30 days: 38% of multi-step runs end in a tool error or the wrong tool being called; average 6.4 model turns per run; 12% of runs exceed the client's 60 s HTTP timeout; two incidents where the agent issued a refund without approval.
836 words, about 4 min4Adventure Works: parcel defect detection and label reading
Adventure Works Logistics photographs 4,000 parcels a day across 12 conveyor lines. Two goals: flag crushed or torn parcels so a human repacks them before they reach downstream equipment, and read the printed SKU plus the handwritten route code on each label.
843 words, about 4 min5Tailspin Legal: contract extraction and matter-scoped search
Tailspin Legal holds 1.2 million pages of supplier contracts scanned between 1998 and 2024 - mixed typewritten and faxed, with inconsistent quality. They process 80,000 invoices a year across four known layouts plus a long tail of new suppliers.
921 words, about 5 min