AMA PCM Content Marketing study materials
AMA PCM Content Marketing study resources

AMA PCM Content Marketing: Standards and Guidelines

AMA PCM Content Marketing · Work through your exam, one topic at a time.

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Standards and Guidelines

Standards and Guidelines

Standards and guidelines ensure content is consistent, accessible, ethical, and effective. Key concepts include:

  • Editorial style guides: Rules for grammar, tone, voice, and formatting (e.g., AP Style, Chicago Manual). They ensure brand consistency.
  • Accessibility standards: Guidelines like WCAG (Web Content Accessibility Guidelines) ensure content is usable by people with disabilities. Key principles: perceivable, operable, understandable, robust (POUR).
  • Legal and ethical standards: Compliance with copyright, privacy (GDPR, CCPA), disclosure (FTC guidelines for endorsements), and truth in advertising.
  • Brand voice and tone: Consistent personality and appropriate tone for different contexts.
  • Content quality standards: Accuracy, clarity, conciseness, relevance, and timeliness.
  • SEO best practices: Standards for meta tags, headings, alt text, and structured data.

Traps in questions:

  • Confusing style guides (e.g., AP vs. Chicago) and their specific rules.
  • Overlooking accessibility; it is not optional and is often legally required.
  • Assuming legal standards are only for regulated industries; all content must comply.
  • Ignoring the difference between voice (brand personality) and tone (situational).

Worked example / Rule of thumb: For accessibility, follow the POUR principles: content must be Perceivable (e.g., alt text for images), Operable (e.g., keyboard navigation), Understandable (e.g., clear language), and Robust (e.g., works with assistive technologies). A quick check: ensure all images have alt text, videos have captions, and headings are properly nested.

Key points:

  • Style guides ensure consistency in grammar, tone, and formatting.
  • Accessibility standards (WCAG) are essential and often legally required.
  • Legal compliance includes copyright, privacy, and disclosure.
  • Brand voice is consistent; tone adapts to context.
  • Content quality standards include accuracy, clarity, and relevance.
  • SEO standards improve discoverability and user experience.