ACP-100 case studies
ACP-100 · Put your knowledge to work in context.
The Jira Administrator for Cloud certification (ACP-100) is a professional credential for people who run Jira Cloud day to day: configuring projects, shaping permissions, designing issue types and screens, building workflows, and keeping automation and notifications sane. It suits administrators, technical project managers, and consultants who already work in Jira Cloud and want independent validation of their configuration judgment rather than product trivia. The ACP-100 case studies are 5 cases and about 4,186 words.
1The Shared Workflow That Broke Two Teams
A company runs one Jira Software project (Company-managed) for two teams: Platform and Billing. Both teams share a single workflow called "Software Simplified" with statuses To Do, In Progress, In Review, Done.
871 words, about 4 min2Permission Scheme Blocks the Very People Who Need to Triage
A service desk team uses a company-managed project with a permission scheme granting "Browse Projects" to group jira-users and "Transition Issues" to group service-agents. A new group, triage-team, was added to the project role "Administrators" so they can manage the project.
784 words, about 4 min3The Field That Vanished From the Screen
A company-managed project uses a field configuration scheme with three field configurations mapped by issue type: Bug, Story, and Task. A custom field "Root Cause" (single select) was created and added to the Bug screen.
835 words, about 4 min4Automation Rule Floods the Notification Scheme
A team has an automation rule that fires when an issue is transitioned to "Escalated". The rule sends a comment to the issue and emails the assignee's manager via a user lookup.
825 words, about 4 min5Migration Import Loses Links and Reopens Closed Work
A team is migrating 8,500 issues from a legacy tracker into a company-managed Jira project using CSV import. The CSV includes summary, description, status, assignee email, created date, resolved date, and a column of legacy IDs.
871 words, about 4 min