PBA IQA case studies
PBA IQA · Put your knowledge to work in context.
The Professional in Business Analysis (PBA) is a certification exam for business analysts who want independent, third-party validation of their practice. It is aimed at practitioners who already do analysis work - eliciting requirements, modelling processes, supporting strategy, and evaluating delivered solutions - and who want a credential that signals breadth rather than depth in a single technique. The PBA IQA case studies are 5 cases and about 4,008 words.
1The Baseline That Kept Moving
A payroll modernization program has 214 approved requirements baselined six weeks ago. Since then, 47 change requests have been logged.
809 words, about 4 min2Eliciting From People Who Won't Say What They Mean
A regional hospital is replacing a scheduling system used by 1,400 clinical staff. The business analyst runs workshops with department heads, who consistently describe the current process as 'fine, just needs to be faster.' When the analyst shadows ward nurses for a day, she observes that nurses maintain a parallel paper roster because the system cannot handle last-minute shift swaps, and that two wards use a shared spreadsheet the IT department does not know exists.
853 words, about 4 min3When the Numbers Say the Project Worked
A logistics firm deployed a new dispatch system eight months ago. The business case promised a 15 percent reduction in average delivery time and a 20 percent cut in dispatcher overtime.
772 words, about 4 min4Two Stakeholders, One Requirement
A business analyst is defining requirements for a claims intake portal. The claims director wants mandatory attachment of supporting documents before a claim can be submitted, arguing it reduces fraud and rework.
787 words, about 4 min5The Analyst Who Was Too Useful
A business analyst on a regulatory reporting project is the only team member who understands both the data model and the reporting regulation. Over nine months she has written the requirements, designed the report layouts, written the SQL for the validation rules, performed user acceptance testing, and trained the end users.
787 words, about 4 min