HSC Human Services (VET) flashcards
HSC Human Services (VET) · Build recall with a focused review session.
32 cards. Read the term and the definition here. The deck at the top of this page is optional.
- Person-centred practice
- An approach where the client directs their own goals and choices, and workers provide information and support rather than making decisions on the client's behalf.
- Duty of care
- A legal obligation to take reasonable steps to avoid foreseeable harm to clients, colleagues, and others affected by the worker's actions in the workplace.
- NDIS
- The National Disability Insurance Scheme, an Australian scheme providing individualised funding and supports for people with permanent and significant disability.
- Aged Care Quality Standards
- A set of standards regulated by the Aged Care Quality and Safety Commission covering consumer dignity, assessment, service planning, and organisational governance in aged care.
- Multidisciplinary team
- A group of professionals from different disciplines, such as nursing, social work, and allied health, who coordinate to provide comprehensive services to a client.
- Progress notes
- Objective, timely written records of observable facts and client statements, kept confidential and used to document service delivery and outcomes.
- Subsector
- A distinct area within human services, such as aged care, disability support, child protection, or youth work, each with its own funding, regulation, and client groups.
- Active listening
- A communication technique involving attending, paraphrasing, summarising, and asking questions to confirm understanding of the client's message.
- Informed consent
- Agreement given voluntarily by a client with capacity after receiving clear information about options, risks, and consequences; it can be withdrawn at any time.
- Professional boundaries
- Limits that separate the worker's professional role from personal or intimate relationships, protecting clients and maintaining organisational and ethical standards.
- Confidentiality
- A legal and ethical duty to protect client information, permitting disclosure only with consent or where legislation requires or permits it.
- Person-first language
- Language that places the person before a condition or disability, such as 'a person with disability', emphasising the individual rather than the label.
- Cultural safety
- A practice where clients feel respected and safe in their cultural identity, and workers reflect on their own bias and adapt communication accordingly.
- Open questions
- Questions that invite a descriptive response and cannot be answered with a simple yes or no, used to gather information and encourage clients to explain.
- Complaint handling
- An accessible, fair, and transparent process for acknowledging, recording, and resolving client complaints, with outcomes communicated to the client.
- Interpreter use
- Engaging a qualified interpreter for clients with limited English proficiency, rather than relying on family members for sensitive or confidential matters.
- PCBU
- A person conducting a business or undertaking, who holds the primary duty under WHS legislation to ensure health and safety so far as reasonably practicable.
- Hierarchy of control
- A ranking of risk controls from most to least effective: eliminate, substitute, isolate, engineering controls, administrative controls, and personal protective equipment.
- Notifiable incident
- A workplace event such as death, serious injury or illness, or a dangerous incident that must be reported to the WHS regulator under legislation.
- Mandatory reporting
- A legal requirement for certain workers to report suspected child abuse or neglect to the relevant state or territory authority, with failure to report an offence.
- Manual handling
- Lifting, transferring, or moving clients and objects; risks are assessed and equipment such as hoists and slide sheets are used before manual techniques.
- Standard precautions
- Infection control measures including hand hygiene, personal protective equipment, safe handling of sharps, and appropriate waste disposal applied to all clients.
- Privacy legislation
- Laws governing the collection, use, storage, and disclosure of personal information, giving clients rights to access and correct their records.
- Code of ethics
- A set of principles such as integrity, respect, competence, and social justice that guides professional conduct and decision-making in human services.
- Worker WHS duties
- Obligations on workers to take reasonable care of their own health and safety, follow safety instructions, and report hazards and incidents.
- Employability skills
- Core skills for work including communication, teamwork, problem solving, initiative, planning, self-management, learning, and technology use.
- Certificate III Individual Support
- A common entry-level vocational qualification preparing workers for support roles in aged care, disability, and community settings.
- Continuing professional development
- Ongoing learning activities that maintain and update skills and knowledge, often required by employers and registration bodies each year.
- Career pathway
- A progression of roles from entry-level support work to team leader, coordinator, case manager, or specialist practitioner, supported by study and experience.
- Reflective practice
- Thinking critically about one's own work experiences to improve practice, often supported by supervision and feedback after difficult situations.
- Scenario-based interview
- A job interview question format in human services that tests responses to situations involving duty of care, confidentiality, and client-centred practice.
- Industry currency
- Staying informed about changes to legislation, standards, and sector reforms through peak bodies, government departments, and workplace updates.