SACE Stage 2 Tourism key terms

The activities of people travelling to and staying in places outside their usual environment for less than a year, for leisure, business or other purposes.

A visitor who stays at least one night in a place outside their usual environment, travelling for leisure, business or other reasons.

A same-day visitor who travels outside their usual environment and returns without staying overnight, such as a day-tripper on a coach tour.

Travel and stays by residents of a country within their own country, without crossing an international border.

Visits to a destination country by people who are residents of another country, measured as arrivals at that destination.

Travel by residents of a country to destinations outside that country, often measured by departures and spending abroad.

The collection of businesses and organisations that provide goods and services to visitors, including transport, accommodation, attractions, food and retail.

The combined experience a visitor purchases, made up of transport, accommodation, attractions and services, often assembled by operators or agents.

A pre-arranged combination of transport, accommodation and often other services sold at a single price, usually organised by a tour operator.

A business that combines travel components such as flights, transfers and accommodation into packages, then sells them directly or through agents.

An intermediary that advises customers and sells travel products, such as tickets, packages and insurance, earning commission or fees.

The route by which a tourism product moves from the supplier to the customer, for example direct sales, agents, or online booking platforms.

A website or app that lets customers research and book travel products such as flights and accommodation, often comparing many suppliers.

A place that attracts visitors and provides the attractions, facilities and services they need during their stay.

A feature, site or activity that draws visitors to a place, such as a natural landmark, theme park, festival or heritage building.

A model describing how a destination changes over time through stages such as exploration, growth, maturity and possible decline or rejuvenation.

The maximum number of visitors a place can absorb before environmental, social or infrastructure damage becomes unacceptable.

A situation where too many visitors damage a destination's environment, residents' quality of life or visitor experience.

Tourism managed to meet visitor and host needs now while protecting and enhancing opportunities for future generations.

Responsible travel to natural areas that conserves the environment, supports local communities and includes interpretation and education for visitors.

Travel motivated by experiencing a place's culture, including its heritage sites, arts, food, festivals and everyday local life.

Visiting places valued for their historical, architectural or cultural significance, such as museums, monuments and historic towns.

A way of judging success by three measures together: economic profit, social benefit and environmental impact.

Money from tourism that leaves the host destination, for example through imported goods, foreign-owned businesses or overseas head offices.

The process by which tourist spending circulates through a local economy, generating further income and jobs as it is re-spent.

Jobs that serve visitors face to face, such as hotel staff, guides and waiters, as distinct from indirect jobs in supply industries.

The regular pattern of peaks and troughs in tourism demand across a year, driven by climate, holidays and events.

A reason that encourages a person to leave home and travel, such as stress, bad weather or a desire for escape.

A feature of a destination that attracts visitors to it, such as climate, scenery, events or reputation.

The underlying need or desire that drives a person to travel, such as relaxation, discovery, family contact or business obligation.

Dividing potential travellers into groups sharing characteristics or needs, so products and marketing can be targeted more precisely.

The specific group of travellers a tourism business or destination aims its products and promotion at.

Specialised tourism aimed at a small, specific segment with particular interests, such as food, cycling, wildlife or dark tourism.

Travel built around a particular hobby, passion or purpose of the visitor, rather than a general holiday.

The wider set of industries and spending that support visitors, extending beyond tourism businesses to retail, transport and services.

The national body that markets Australia as a destination to international and domestic travellers and supports industry research.

The South Australian Tourism Commission, the state government agency that markets South Australia, supports events and advises on tourism policy.

A staffed outlet providing maps, advice and bookings to travellers, often run by local councils or tourism bodies.

The systematic collection and analysis of data on visitor numbers, spending, origins and behaviour to inform decisions.

A structured set of questions given to travellers to collect data such as satisfaction, spending and travel patterns.

Operational choices that reduce negative environmental and social impacts, such as waste reduction, water saving and local sourcing.

Tourism owned or led by Aboriginal and Torres Strait Islander peoples that shares culture and Country on their terms.

Planning and action to prevent, respond to and recover from events such as natural disasters, pandemics or safety incidents that disrupt tourism.

Identifying possible hazards to visitors and the business, then putting controls in place to reduce harm and liability.

The legal and ethical obligation of a tourism operator to take reasonable steps to keep customers safe from foreseeable harm.

The way staff meet visitor needs and expectations, including responsiveness, courtesy, accuracy and problem solving.

How well the delivered tourism experience meets or exceeds what the customer expected, often judged on reliability and responsiveness.

The process of receiving, investigating and resolving a customer's grievance fairly, using it to improve service.

A planned schedule of a trip showing dates, places, transport and activities in the order they will occur.

Communication that helps visitors understand and value a place, its natural features or its culture, often through signs, guides or displays.

Designing tourism services and sites so people with disability, older people and families can use them easily and safely.

The use of digital tools such as online booking, mobile apps, reviews and data analysis to deliver and improve travel services.

A measurable value used to judge how well a tourism business or destination is achieving its goals, such as occupancy or yield.

The percentage of available rooms or seats that are sold over a given period, used to measure demand.

The revenue earned per available room or seat, showing how effectively a business converts capacity into income.

Any person or group affected by or interested in a tourism activity, such as residents, operators, government and visitors.