AZ Public Adjuster study materials
AZ Public Adjuster study resources

AZ Public Adjuster key terms

AZ Public Adjuster · Get comfortable with the vocabulary.

Actual Cash Value (ACV)

A settlement method that pays replacement cost minus depreciation for damaged property. It reflects the property's used value at the time of loss rather than the price of buying new items.

Related: Replacement Cost, Depreciation, Coinsurance Clause
Replacement Cost

The amount needed to repair or rebuild damaged property with new materials of like kind and quality, without deducting for age or wear. Many policies require insurance to at least 80 percent of this figure.

Related: Actual Cash Value (ACV), Depreciation, Functional Replacement Cost
Depreciation

The reduction in a property's value caused by age, wear and tear, or obsolescence. Adjusters subtract it from replacement cost to calculate actual cash value settlements.

Related: Actual Cash Value (ACV), Replacement Cost
Coinsurance Clause

A property policy provision that penalizes insureds who carry limits below a stated percentage of the property's value. Payment is reduced in proportion to the shortfall when a loss occurs.

Related: Insurance to Value, Agreed Value, Replacement Cost
Insurance to Value

The relationship between the amount of insurance carried and the true cost to replace the property. Adequate insurance to value avoids coinsurance penalties and reduces the risk of an uninsured loss.

Related: Coinsurance Clause, Replacement Cost
Agreed Value

A property policy option in which the insurer waives coinsurance because the limit was set by agreement at inception. The insured must still report values accurately and accept periodic review.

Related: Coinsurance Clause, Insurance to Value
Deductible

The amount of a covered loss the insured must absorb before the insurer pays. It may be a flat dollar figure or a percentage of the dwelling limit, common for wind and hail claims.

Related: Loss Settlement, Coinsurance Clause
Dwelling Policy

A property form designed for residential structures that are not owner-occupied, such as rental houses or homes under construction. It covers the building, and optionally personal property, on a named-peril basis.

Related: Homeowners Policy, Named Peril, Extended Coverage
Homeowners Policy

A packaged residential policy combining property coverage on the dwelling and personal property with personal liability and medical payments. It is written for owner-occupied dwellings and comes in numbered forms.

Related: Dwelling Policy, Coverage A (Dwelling), Personal Liability Coverage
HO-3 Special Form

The most common homeowners form, covering the dwelling against risks of direct physical loss except those excluded, while personal property is covered only for listed perils. It offers broad protection at moderate cost.

Related: HO-5 Comprehensive Form, Named Peril, Open Peril
HO-5 Comprehensive Form

A homeowners form that insures both the dwelling and personal property on an open-peril basis, subject to exclusions. It provides broader coverage than the HO-3 and is often used for higher-value homes.

Related: HO-3 Special Form, Open Peril
Coverage A (Dwelling)

The homeowners coverage that protects the residence structure itself, including attached additions such as garages and permanently installed fixtures. The limit is usually the basis for other policy limits.

Related: Coverage B (Other Structures), Coverage C (Personal Property)
Coverage B (Other Structures)

Homeowners coverage for detached structures on the residence premises, such as fences, sheds, and detached garages. The limit is typically 10 percent of the dwelling limit unless increased.

Related: Coverage A (Dwelling), Coverage C (Personal Property)
Coverage C (Personal Property)

Homeowners coverage for the insured's household contents and personal belongings, both on and away from the residence premises. Special sublimits apply to categories such as jewelry, cash, and silverware.

Related: Coverage B (Other Structures), Scheduled Personal Property, Loss of Use Coverage
Loss of Use Coverage

Coverage that pays additional living expenses when a covered loss makes the residence uninhabitable, or reimburses fair rental value if the home was rented out. Payments are limited by time and dollar amount.

Related: Coverage C (Personal Property), Business Income Coverage
Personal Liability Coverage

Homeowners coverage that pays sums the insured becomes legally obligated to pay because of bodily injury or property damage to others, plus defense costs. It applies on and off the residence premises.

Related: Medical Payments Coverage, Homeowners Policy
Medical Payments Coverage

Coverage that pays reasonable medical expenses for third parties injured on the insured premises or by the insured's activities, regardless of fault. Payment is subject to a per-person limit.

Related: Personal Liability Coverage
Named Peril

An insurance approach that covers only the specific causes of loss listed in the policy, such as fire, lightning, windstorm, or theft. The insured bears the burden of proving the loss resulted from a listed peril.

Related: Open Peril, Extended Coverage, Dwelling Policy
Open Peril

An insurance approach covering all risks of direct physical loss except those expressly excluded. The insurer bears the burden of showing an exclusion applies to deny coverage.

Related: Named Peril, HO-3 Special Form
Extended Coverage Endorsement

An endorsement that adds perils such as windstorm, hail, explosion, riot, and civil commotion to a fire policy. It broadens protection while keeping the original named-peril structure.

Related: Named Peril, Dwelling Policy
Ordinance or Law Coverage

Coverage that pays extra costs to rebuild to current building codes, including demolition and undamaged portion replacement. Standard policies otherwise exclude these code-related expenses.

Related: Replacement Cost, Coverage A (Dwelling)
Debris Removal Coverage

Coverage that pays to clear and haul away debris after a covered loss. It often carries its own limit or a percentage of the loss amount, separate from the building limit.

Related: Ordinance or Law Coverage, Loss Settlement
Scheduled Personal Property

A floater or endorsement listing specific valuable items, such as jewelry or art, with agreed values and broader perils. Listed items are insured without a deductible and often worldwide.

Related: Coverage C (Personal Property), Agreed Value
Business Income Coverage

Commercial coverage that replaces lost net income and continuing expenses when a covered property loss suspends operations. It typically applies during the period of restoration.

Related: Loss of Use Coverage, Commercial Package Policy
Commercial Package Policy (CPP)

A modular commercial policy that combines two or more coverage parts, such as commercial property, general liability, or crime. Each part is selected and rated separately under one policy number.

Related: Business Income Coverage, Builder's Risk Policy
Builder's Risk Policy

Coverage for structures under construction, including materials, supplies, and equipment on site. It typically covers fire, wind, vandalism, and theft during the project period.

Related: Commercial Package Policy (CPP), Dwelling Policy
Boiler and Machinery Coverage

Coverage for sudden and accidental breakdown of equipment such as boilers, HVAC systems, and electrical apparatus. It pays for repairs and resulting damage to other property, which standard policies exclude.

Related: Commercial Package Policy (CPP)
Loss Settlement Provision

The policy section that explains how claim payments are calculated, including whether actual cash value or replacement cost applies. It also sets conditions such as repair or replacement before payment.

Related: Actual Cash Value (ACV), Replacement Cost, Deductible
Insurable Interest

A financial stake in property such that the person benefits from its continued existence and suffers loss if it is damaged. It must exist at the time of loss for a claim to be paid.

Related: Indemnity Principle, Utmost Good Faith
Indemnity Principle

The concept that insurance should restore the insured to approximately the same financial position as before the loss, not create profit. It underlies actual cash value and replacement cost settlements.

Related: Insurable Interest, Actual Cash Value (ACV)
Utmost Good Faith

The principle requiring both insurer and insured to deal honestly and disclose material facts. Misrepresentation or concealment of relevant information can void coverage.

Related: Insurable Interest, Concealment
Concealment

The intentional withholding of material information from an insurer during underwriting or claims handling. It may give the insurer grounds to rescind the policy or deny a claim.

Related: Utmost Good Faith, Misrepresentation
Misrepresentation

A false or misleading statement of a material fact made by an insured or applicant. Depending on intent and materiality, it can result in policy rescission or denial of a claim.

Related: Concealment, Utmost Good Faith
Public Adjuster

A licensed professional who represents the insured in preparing, presenting, and negotiating a property claim in exchange for a fee based on the claim amount. The adjuster owes duties to the policyholder, not the insurer.

Related: Claim Settlement, Fiduciary Duty, Proof of Loss
Fiduciary Duty

The legal obligation to act in the client's best interest and handle client funds honestly. Public adjusters must not commingle claim payments with personal or business funds.

Related: Public Adjuster, Conflict of Interest
Proof of Loss

A sworn statement from the insured detailing the amount, cause, and circumstances of a loss, usually submitted within a policy-specified deadline. It supports the claim and is often required before payment.

Related: Claim Settlement, Public Adjuster
Arizona Department of Insurance and Financial Institutions (DIFI)

The state agency that licenses adjusters and insurers and enforces Arizona insurance law. It investigates consumer complaints and may impose fines or revoke licenses for violations.

Related: Public Adjuster, Unfair Claim Settlement Practices
Unfair Claim Settlement Practices

Prohibited insurer conduct such as misrepresenting policy provisions, failing to investigate promptly, or offering unreasonably low settlements. Arizona law treats these acts as unfair trade practices subject to penalties.

Related: Arizona Department of Insurance and Financial Institutions (DIFI), Claim Settlement
Claim Settlement

The process of investigating a loss, determining coverage, and paying the amount owed under the policy. It includes inspection, valuation, negotiation, and documentation of the final payment.

Related: Proof of Loss, Public Adjuster, Loss Settlement Provision