Passenger safety, boarding, seating, and load security
The passenger compartment is your responsibility
Safe passage of riders begins before the doors open. Approach and stop smoothly at the marked zone, set the parking brake, select neutral or park as required, and secure the bus before releasing passengers. Open the door only when it is safe, watch the step and the platform, and count passengers as they board and leave. Know your seating and standee limits and never exceed them; passengers may not stand forward of the standee line or block the aisle, because an obstructed aisle is an obstructed emergency exit.
Secure mobility aids with an approved tie-down and use the lap and shoulder belt the device requires. Stow luggage, parcels, and carry-on items so they cannot slide forward, block the aisle, or fall from overhead racks; heavy items belong in the baggage compartment, not above the seats. Keep exit paths, exit doors, and fire equipment clear at all times, and keep the aisle free of bags, strollers, and feet.
Traps: questions that treat unloading as casual. The bus must be fully stopped and secured before the door opens, and the driver must check mirrors and blind spots for passengers who have stepped off. Loading and unloading at railway crossings and on hills calls for extra care. Disruptive or intoxicated passengers are a refusal or removal question, not a physical-confrontation question.
Rule of thumb
Stop, secure, count, watch: every stop gets the same four steps, boarding and alighting alike.