CRM55 key terms
CRM55 · Get comfortable with the vocabulary.
- Risk
- Related: Uncertainty, Risk appetite, Residual risk
The effect of uncertainty on objectives, often expressed as the chance of a loss or an unfavorable outcome combined with the size of that outcome.
- Uncertainty
- Related: Risk, Risk capacity
A state in which outcomes, timing, or consequences are not known exactly, so decisions must be made with incomplete information and varying degrees of confidence.
- Risk appetite
- Related: Risk tolerance, Risk capacity, Risk owner
The amount and type of risk an organization is willing to accept in pursuit of its objectives, stated in broad terms and approved by senior leadership.
- Risk tolerance
- Related: Risk appetite, Risk capacity, Residual risk
The specific amount of variation in outcomes an organization can accept for a particular risk or category, often expressed as limits, thresholds, or ranges.
- Risk capacity
- Related: Risk appetite, Risk tolerance
The maximum risk an organization can bear before its financial resources, operations, or mission are seriously impaired, determined by capital, cash flow, and obligations.
- Governance
- Related: Three lines model, Risk owner, Risk appetite
The system of direction, oversight, and accountability through which leaders set objectives, assign authority, monitor performance, and ensure risks are managed appropriately.
- Three lines model
- Related: Governance, Risk owner, Assurance mapping
A governance structure in which operational management owns risk, a risk and compliance function provides oversight, and internal audit gives independent assurance to the governing body.
- Risk owner
- Related: Risk register, Residual risk, Governance
A person with authority and accountability for managing a specific risk, including selecting treatments, monitoring changes, and reporting on the risk's status.
- Inherent risk
- Related: Residual risk, Risk control
The level of risk that exists before any controls or treatments are applied, useful as a baseline for judging how much protection controls actually provide.
- Residual risk
- Related: Inherent risk, Risk tolerance, Risk control
The level of risk remaining after controls and treatments have been applied, which leadership compares with tolerance to decide whether further action is needed.
- Hazard
- Related: Peril, Exposure
A condition, substance, activity, or source that has the potential to cause harm, damage, injury, or loss, but does not by itself guarantee that harm will occur.
- Exposure
- Related: Hazard, Peril, Severity
The extent to which an organization is subject to potential loss from a hazard or peril, often measured by values at risk, people affected, or time exposed.
- Peril
- Related: Hazard, Exposure, Frequency
A specific event or cause of loss, such as fire, flood, theft, or liability claim, that can act on an exposure and produce damage or financial consequences.
- Frequency
- Related: Severity, Expected loss
The number of times a loss event or claim is expected to occur within a defined period, often expressed as a probability or a count per year.
- Severity
- Related: Frequency, Expected loss, Exposure
The size or financial impact of a single loss event, including direct damage, business interruption, liability payments, and other consequences that may follow.
- Expected loss
- Related: Frequency, Severity
The average loss anticipated over a period, calculated by multiplying the probability or frequency of an event by its likely severity or average cost.
- Risk register
- Related: Risk owner, Risk heat map
A structured record of identified risks that typically lists each risk, its causes and consequences, its owner, existing controls, ratings, and planned actions.
- Bow-tie analysis
- Related: Risk control, Risk register
A diagram that places a risk event at the center, shows threats and causes on one side, and consequences on the other, with controls along each pathway.
- Business impact analysis
- Related: Business continuity plan, Risk register
A process that identifies critical business functions, estimates how disruption affects them over time, and sets recovery priorities, objectives, and resource needs for continuity planning.
- Risk control
- Related: Loss prevention, Loss reduction, Residual risk
An action, device, policy, or process that reduces the likelihood or impact of a loss, or that helps detect and correct problems after they arise.
- Loss prevention
- Related: Loss reduction, Risk control
Measures that reduce the probability or frequency of a loss event, such as safety training, maintenance programs, security, and design changes that remove hazards.
- Loss reduction
- Related: Loss prevention, Business continuity plan
Measures that lessen the severity or size of a loss once an event occurs, such as sprinkler systems, emergency response, backups, and rapid claims handling.
- Separation
- Related: Risk control, Business continuity plan
A risk control technique that spreads people, assets, or activities across different locations or units so a single event cannot destroy everything at once.
- Business continuity plan
- Related: Business impact analysis, Separation, Loss reduction
Documented procedures that help an organization continue or restore critical operations during and after a disruption, including roles, communications, resources, and recovery steps.
- Risk financing
- Related: Retention, Insurance, Captive insurer
The process of arranging funds or contractual protections to pay for losses that occur, using methods such as retention, insurance, or capital markets.
- Retention
- Related: Risk financing, Deductible, Captive insurer
A risk financing choice in which an organization keeps some or all of a loss exposure and pays for resulting losses from its own resources rather than transferring them.
- Insurance
- Related: Deductible, Captive insurer, Risk financing
A contract in which an insurer agrees to pay specified losses of an insured in exchange for a premium, pooling many similar exposures according to policy terms.
- Deductible
- Related: Insurance, Retention, Loss run
The amount an insured must pay toward a covered loss before the insurer pays its share, reducing small claims and lowering the premium.
- Captive insurer
- Related: Insurance, Retention, Risk financing
A licensed insurance company owned by a non-insurance organization, formed mainly to insure the parent's risks and often to retain selected exposures more efficiently.
- Enterprise risk management
- Related: Risk appetite, Key risk indicator, Risk heat map
A coordinated approach to identifying, assessing, treating, and monitoring risks across an entire organization, linking risk decisions with strategy, capital, and performance.
- Key risk indicator
- Related: Key performance indicator, Risk dashboard, Emerging risk
A measurable signal that shows whether a risk is rising or falling, chosen because it changes before or alongside changes in the likelihood or impact of loss.
- Risk culture
- Related: Governance, Incident reporting, Key risk indicator
The shared values, beliefs, and behaviors that shape how people identify, discuss, escalate, and act on risk within an organization.
- Emerging risk
- Related: Risk register, Key risk indicator, Enterprise risk management
A risk that is new, changing, or not yet fully understood, and that could grow in importance because of technology, regulation, environment, markets, or social trends.
- Risk heat map
- Related: Risk register, Enterprise risk management, Risk dashboard
A visual grid that plots risks by likelihood and impact, often using color bands, so leaders can compare exposures and prioritize treatment and monitoring.
- Key performance indicator
- Related: Key risk indicator, Risk dashboard
A measure used to track progress toward objectives, such as output, timeliness, cost, or service quality, which risk reporting may compare with risk indicators.
- Loss run
- Related: Insurance, Deductible, Benchmarking
A report from an insurer listing claims history for a policy period, including dates, causes, amounts paid, reserves, and status, used in underwriting and risk review.
- Risk dashboard
- Related: Key risk indicator, Risk heat map, Key performance indicator
A summary display that presents selected risk metrics, limits, incidents, and trends in a concise format so decision makers can monitor exposures at a glance.
- Assurance mapping
- Related: Three lines model, Governance, Risk control
A technique that matches sources of assurance, such as audits, testing, and management reviews, to key risks and controls to reveal gaps and duplication.
- Incident reporting
- Related: Risk culture, Risk register, Key risk indicator
A process for employees or others to record and escalate events, near misses, and control failures so the organization can respond, investigate, and prevent recurrence.
- Benchmarking
- Related: Loss run, Key performance indicator, Risk dashboard
Comparing an organization's risk practices, losses, or performance measures with peers, industry data, or recognized standards to identify gaps and improvement opportunities.