CA POST Dispatcher case studies
CA POST Dispatcher · Put your knowledge to work in context.
The California POST Public Safety Dispatcher credential refers to the hiring and training standards the Commission on Peace Officer Standards and Training (POST) maintains for the dispatcher role in California law enforcement agencies. Candidates usually encounter a selection test battery as part of an agency's hiring process, followed by agency-specific training and, where applicable, POST-certified courses. The CA POST Dispatcher case studies are 5 cases and about 3,569 words.
1Third-Party 'Not Breathing' Report From a Moving Vehicle
At 22:14 a 19-year-old male calls 911 from a moving vehicle. He reports a man 'passed out on the grass, maybe not breathing' at 'the Vista Del Sol apartments on Elm, I think.' He cannot name a building or unit and will not stop - he says he is already late for work.
741 words, about 4 min2Three Simultaneous Calls With Two ALS Resources
15:40, four minutes into a busy shift, three calls land nearly at once. (1) Smoke showing from a second-story window at 1218 Mariposa; the caller says a family of four may still be inside.
802 words, about 4 min3Whispering Child, 'Fireworks' Neighbor, and a Running Man
Three calls within 90 seconds about the 900 block of Cypress Street. Caller A is a 12-year-old girl whispering from a closet: her parents are fighting, she heard 'a bang,' her dad 'has the gun in his hand,' and her mother is 'not answering.' She gives the address and says her little brother is in the other room.
560 words, about 3 min4Hearing Loss, a Possible Stroke, and 'I Don't Want a Big Bill'
A 78-year-old woman calls. She is hard of hearing, speaks with a heavy accent, and says her husband 'isn't right this morning.' He is 81 and sitting in his chair; she says his speech is 'like mush' and his left arm 'won't do what he says.' She repeatedly says she does not want 'a big bill' and wants to call her daughter first, and asks you to 'just tell me if I should wait.' Her address is rural: 'the white house past the Peterson barn on County Road 14.' CAD will not verify a house number on County Road 14, which runs six miles.
749 words, about 4 min5Re-Entered Address: Hang-Up, Then a Whispered Call for Help
23:12 - 911 hang-up from 1420 Alder Court. The call-back connects; an adult male says 'everything's fine, my kid was playing with the phone,' and hangs up.
717 words, about 4 min