Damage Assessment and Estimating
Damage Assessment and Estimating
This domain tests how you inspect collision damage and build a defensible estimate. Expect direct, indirect, and inertial damage; measuring; parts and labour; paint materials; sublet; scanning and calibration; supplements; total-loss decisions; and documentation. The exam rewards a process that finds hidden damage rather than a quick visible-parts list.
Core rules
- Classify damage: direct damage is at impact; indirect damage is transferred through the structure; inertial damage comes from occupants or components moving.
- Measure before and after pulls using a 3D measuring system or tram gauge at OEM control points; do not rely on panel gaps alone.
- Write the estimate from OEM procedures: sectioning locations, weld counts, adhesives, corrosion protection, and required calibrations.
- Include pre- and post-repair scans when the OEM requires them; ADAS cameras, radar, and sensors may need static or dynamic calibration.
- Estimate paint materials and blend panels, not just the damaged panel. Metallic and tri-coat colours often require blending into adjacent panels.
- Document supplements when teardown reveals hidden damage. Photograph, measure, and get authorization before proceeding.
Worked example
A vehicle arrives with a damaged front bumper, hood, and left headlamp. The initial estimate lists those parts only. After disassembly, the technician finds a kink in the left apron and a door gap that is tight at the top. Reasoning: the door gap and apron kink suggest structural movement, not just bolt-on damage. The correct next step is to measure at OEM control points, add structural labour and any replacement parts to a supplement, and check for scan and calibration requirements before refinish. A visible-parts estimate would miss the structural repair.
Traps
- Writing only what is visible at the outer surface.
- Forgetting blend panels, flex additive, or texture and colour matching.
- Skipping scan/calibration line items.
- Treating a bumper impact as frame damage without measurement.
- Failing to document prior damage or betterment.
- Not separating customer-pay or insurance supplements.