CBAP case studies
CBAP · Put your knowledge to work in context.
The Certified Business Analysis Professional (CBAP) is the advanced credential in the IIBA certification ladder, positioned above the entry-level ECBA and the experienced-level CCBA. IIBA describes it as the certification for the business analysis expert, aimed at seasoned practitioners rather than people entering the field. The CBAP case studies are 5 cases and about 4,854 words.
1The 400-Page Filing: Planning the BA Approach Under Merged Constraints
Northwind Utilities is merging two regulated energy retailers and must file a consolidated billing platform specification with the regulator in eight weeks. You are the lead BA.
997 words, about 5 min2Undocumented Rules and a Retiring Expert: Choosing Elicitation Techniques
ClaimsCo is replacing a 14-year-old claims adjudication system. The 26 claims assessors work to undocumented rules embedded in the legacy code and in the heads of two senior specialists, one of whom retires in four months.
958 words, about 5 min3340 Baselined Requirements, One Regulatory Change, and No Change Board
A retail bank has 340 requirements baselined four months ago for a lending origination system that goes live in seven months. Traceability links exist for 55% of requirements, mostly to design elements, and 12% of requirements have no link at all.
976 words, about 5 min4Margin Erosion at Meridian Freight: Future State, Options and a Hostile Director
Meridian Freight is a regional logistics provider. EBITDA margin has fallen from 12.1% to 4.4% over three years; driver turnover is 38% a year; one client representing 27% of revenue has said it will insource distribution within 18 months unless costs fall by 10%.
983 words, about 5 min5Nine Months In: Judging a Portal That Has Not Delivered Its Business Case
Nine months after go-live of a new customer service portal, adoption sits at 41% of the target defined in the business case. Average call handling time has risen 12%, manual re-keying persists because two order-entry screens were descoped, and the business case promised a 20% reduction in manual entry.
940 words, about 5 min