CBP BPA flashcards
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32 cards. Read the term and the definition here. The deck at the top of this page is optional.
- BPMN exclusive gateway
- An XOR gateway that evaluates conditions and activates exactly one outgoing sequence flow, used for decision points where only one path can be taken.
- BPMN parallel gateway
- An AND gateway that splits into all outgoing paths simultaneously and joins by waiting for all incoming tokens before continuing.
- BPMN inclusive gateway
- An OR gateway that activates one or more outgoing paths based on conditions and waits for all activated incoming paths at a join.
- BPMN pool and lane
- A pool represents a participant or organization; lanes are sub-partitions within a pool for roles or departments. Sequence flows stay within a pool.
- BPMN message flow
- A dashed connector showing communication between two separate pools or participants; it cannot connect elements within the same pool.
- Process discovery
- The act of capturing an as-is process through interviews, observation, document review, or system logs, producing a validated model of current work.
- Token simulation
- A technique that moves tokens through a process model to verify control flow, gateway behavior, and reachability of end states.
- Descriptive vs executable model
- A descriptive model communicates the business view at a high level; an executable model contains enough technical detail for a process engine to run it.
- Little's Law
- WIP equals throughput multiplied by cycle time; it relates the average number of items in a process to arrival rate and time in system.
- Bottleneck
- The activity or resource with the highest utilization or longest cycle time that limits the overall capacity of the process.
- Utilization formula
- Utilization equals arrival rate times processing time divided by the number of resources; high utilization causes queueing delays.
- Value-added analysis
- Classifying each activity as value-adding, business-value-adding, or non-value-adding to identify waste and improvement opportunities.
- TIMWOODS wastes
- Eight lean wastes: Transportation, Inventory, Motion, Waiting, Overproduction, Overprocessing, Defects, and Skills underutilization.
- Process mining
- Analyzing event logs to discover process models, check conformance, and measure performance such as waiting times and bottlenecks.
- Fishbone diagram
- An Ishikawa cause-and-effect diagram that organizes potential root causes into categories such as people, process, technology, and environment.
- Pareto analysis
- A prioritization technique based on the 80/20 rule, focusing on the few causes that produce most of the effect or defects.
- Cycle time
- The average time from when an item enters the process until it exits; for a stable process it equals one divided by throughput.
- Conformance checking
- Comparing an event log to a process model to detect deviations, such as skipped steps or unauthorized paths.
- To-be process design
- The future-state process model created by applying redesign heuristics to the as-is model and validating it with stakeholders.
- DMN decision table
- A Decision Model and Notation table that maps input conditions to output decisions, separating business rules from process flow.
- Service blueprint
- A service design diagram showing front-stage and back-stage actions separated by lines of interaction, visibility, and internal interaction.
- RACI matrix
- A responsibility assignment chart defining who is Responsible, Accountable, Consulted, and Informed for each process activity.
- Segregation of duties
- A control principle that separates incompatible tasks among different people to reduce fraud and error risk.
- Exception handling design
- Modeling error events, compensation, and escalation paths so the process handles deviations, not just the happy path.
- RPA suitability
- Rule-based, repetitive, high-volume, stable tasks with digital inputs are good candidates; judgment-heavy or unstructured tasks are not.
- Process owner
- The role accountable for end-to-end process performance, including KPIs, SLAs, governance, and continuous improvement.
- ADKAR model
- A change management model with five outcomes: Awareness, Desire, Knowledge, Ability, and Reinforcement, used to guide individuals through change.
- Kotter's eight steps
- A change leadership sequence: urgency, coalition, vision, communication, empowerment, quick wins, consolidation, and anchoring in culture.
- Impact/effort matrix
- A prioritization tool plotting initiatives by business impact and implementation effort to sequence quick wins and strategic projects.
- BPMS
- A Business Process Management Suite that supports modeling, execution, monitoring, and optimization of processes across their lifecycle.
- Center of Excellence
- A centralized team that provides standards, tools, and governance for process transformation and automation initiatives.
- Benefits realization
- Tracking and verifying that planned transformation benefits, such as cost savings or cycle time reduction, are actually achieved after go-live.