CII IF7 exam-day guide
CII IF7 · Prepare for the day ahead.
Your checklist
Confirm the exam format, date, time and venue or remote-invigilation arrangements with your approved provider
IF7 is delivered through CII-approved examination centres and remote invigilation options; the exact sitting mode, start time and joining instructions are set by the provider, not assumed. Re-read your admission or booking confirmation the week before and confirm any remote-invigilation technical requirements (camera, microphone, browser check) directly with the provider.
Photo identification that matches your booking name
Bring the original ID specified in your joining instructions (commonly a passport or photocard driving licence). The name must match your booking exactly. Confirm which ID types your provider accepts and whether a digital copy is allowed, as rules vary by centre and sitting mode.
Your admission confirmation or booking reference
Have the confirmation email or reference number available, printed or on your phone as instructed. It speeds up registration and resolves any name or slot query at the desk.
Know the syllabus structure and question style before the day
IF7 (Insurance claims handling) is assessed by multiple-choice questions covering the claims function, notification, policy cover and investigation, loss adjusting, settlement, subrogation and recovery, fraud, and customer service and regulation. Practise under timed conditions so you know your pace per question.
A permitted calculator, if your provider allows one
Some claims calculations (indemnity, average or underinsurance, excess application) may appear. Confirm with the provider whether a calculator is permitted and which models are allowed; many centres provide an on-screen calculator instead.
Check the exam-day rules on personal items and permitted materials
Mobile phones, smart watches, notes and study material are normally prohibited in the exam room. Confirm the provider's rules on bags, storage and what you may keep at your desk before you travel.
Plan your journey and arrival time
Aim to arrive with time to spare for registration and ID checks; late arrival may mean you are refused entry. For remote sittings, test your equipment and internet connection and log in early as directed.
Prepare for the question navigation and review process
Confirm with the provider whether you can flag and revisit questions and whether there is negative marking. If there is no negative marking, answer every question rather than leaving blanks.
Rest, hydration and a clear head
A multiple-choice claims exam rewards careful reading. Sleep well, eat beforehand, and avoid last-minute cramming that raises anxiety without adding recall.
Know what to do if something goes wrong
If you are ill, your connection fails, or you cannot attend, contact the provider as soon as possible to understand deferral, rescheduling or special-consideration options. Confirm the provider's policy in advance rather than assuming.
Plan the day
Switch from learning to consolidation. Re-read your syllabus notes on the claims lifecycle, policy cover and conditions, indemnity and settlement, subrogation, fraud indicators and the regulatory and conduct expectations that apply to claims handling. Do one or two timed practice sets and review every wrong answer to understand why it was wrong, not just what the right answer was.
Confirm logistics: re-check your booking confirmation, ID requirements, venue or remote-invigilation instructions, and any permitted-items rules with the provider. Plan your route or test your equipment and internet connection.
Stop learning new material. Do a light review of key definitions, the sequence of claims handling steps and common calculation methods. Prepare your ID, confirmation and any permitted items in one place. Get a full night's sleep and avoid alcohol.
Eat a proper meal, arrive or log in early, and re-read the candidate instructions. Keep calm; if you feel anxious, take a few slow breaths before the timer starts.
Read each question fully, note key words such as 'most appropriate', 'first' or 'not', and eliminate clearly wrong options before choosing. Answer every question if there is no negative marking. Flag uncertain questions and return to them if time allows, then check you have answered all items before submitting.
Rules to check
Bring only the identification and permitted items specified in your joining instructions; phones, smart watches and study notes are normally prohibited in the exam room. Confirm the provider's exact rules before the day.
Your name on the booking must match your ID. If your name has changed or the booking details are wrong, contact the provider well before the exam rather than turning up and hoping to be admitted.
Follow all invigilator instructions. For remote sittings, remain within camera view, do not leave the desk without permission, and do not communicate with anyone during the exam.
Breaks are generally not permitted during a timed multiple-choice sitting; if you need one, confirm the provider's policy in advance. Plan hydration and comfort around the exam window.
Scoring is normally based on the number of correct answers against the pass mark set by the awarding body; confirm the current pass standard and whether negative marking applies with the provider, and do not assume.
Any attempt to use unauthorised materials, communicate with others, or otherwise gain an unfair advantage is misconduct and may lead to invalidation of your result and further sanction.
If you experience a technical failure or illness during the exam, notify the invigilator or provider immediately and follow their process; do not attempt to resolve it yourself in ways that breach the rules.