CIMA E3 study materials
CIMA E3 study resources

CIMA E3 cheat sheet

CIMA E3 · Keep the key ideas within reach.

Quick reference

Strategic Management

  • Strategic position (external environment, internal resources, stakeholder expectations) feeds strategic choices (business, corporate, international) which feed strategy into action (organising, resourcing, change).

  • Porter's five forces: threat of new entrants, bargaining power of buyers, bargaining power of suppliers, threat of substitutes, rivalry among existing competitors; high combined force intensity compresses industry profitability.

  • PESTEL covers Political, Economic, Social, Technological, Environmental and Legal macro factors; it scans the general environment, not the industry-specific competitive structure.

  • Value chain splits activities into primary (inbound logistics, operations, outbound logistics, marketing and sales, service) and support (firm infrastructure, HR, technology, procurement).

  • Resource-based view test for a strategic capability: valuable, rare, inimitable and non-substitutable (VRIN); only capabilities passing all four yield sustained competitive advantage.

  • Ansoff matrix: existing market/existing product = market penetration; new product/existing market = product development; existing product/new market = market development; new product/new market = diversification.

  • BCG matrix: high growth/high share = star; low growth/high share = cash cow; high growth/low share = question mark; low growth/low share = dog.

  • Porter's generic strategies: cost leadership, differentiation, and focus (cost focus or differentiation focus); being stuck in the middle means pursuing neither advantage clearly and earns below-average returns.

  • Safeguard against strategic drift by comparing intended strategy with emergent strategy and realised strategy; gap analysis and horizon scanning trigger corrective action.

Quick reference

Strategic Management

  • Core competence (Prahalad and Hamel) must provide access to a wide variety of markets, make a significant contribution to perceived customer benefits, and be hard for competitors to imitate.

  • Mendelow matrix classifies stakeholders by power and interest: high power/high interest = key players (engage closely); high power/low interest = keep satisfied; low power/high interest = keep informed; low power/low interest = minimal effort.

  • Strategic gaps arise between where the organisation is and where it wants to be; gap analysis identifies them and drives the choice of strategic option to close each one.

  • Corporate parenting adds value when the centre creates more benefit than the cost of its overhead; portfolio analysis, synergy and central services are the typical parenting roles.

  • Market segmentation divides customers by demographic, geographic, psychographic or behavioural criteria; targeting selects segments where the firm's capabilities match segment attractiveness.

  • Product life cycle stages are introduction, growth, maturity and decline; cash flow is negative at introduction, peaks at maturity and falls in decline, which drives portfolio balance decisions.

  • Competitor analysis uses three questions: what drives the competitor (objectives), what it is doing (current strategy and assumptions), and what it can do (capabilities) to anticipate responses.

  • Strategic options are evaluated on three criteria: suitability (fits the environment and capabilities), acceptability (risk, return and stakeholder reactions) and feasibility (resources and competences available).

  • A strategic business unit is a distinct part with its own mission, competitors and profit responsibility, allowing separate competitive strategies within one corporate portfolio.

Quick reference

Strategic Management

  • SWOT summarises internal strengths and weaknesses against external opportunities and threats; it is a summary tool, not an analysis in itself, and must be paired with TOWS-style matching to generate options.

  • Industry attractiveness is judged by five-forces intensity, market growth, entry barriers and cyclicality; a firm with no distinctive capability should avoid highly unattractive industries regardless of its strategy.

  • Diversification creates value only when it exploits economies of scope, transfers competences, or reduces risk more cheaply than shareholders could achieve themselves through a diversified portfolio.

  • Integration choices: vertical integration secures supply or distribution but raises fixed costs and reduces flexibility; outsourcing lowers capital employed but transfers margin and control to the supplier.

  • Strategic control compares performance against milestones and adjusts the strategy; operational control compares actual against budget and adjusts activity within the existing strategy.

  • Balanced scorecard perspectives are financial, customer, internal business process, and learning and growth; measures are chosen so lagging financial results are explained by leading drivers.

  • Porter's diamond explains national competitive advantage through factor conditions, demand conditions, related and supporting industries, and firm strategy, structure and rivalry.

  • Merger and acquisition success depends on strategic fit, cultural fit and integration capability; most value is lost in post-deal integration, not in the negotiation.

  • Strategic alliances and joint ventures give access to capabilities or markets without full ownership; risks include loss of know-how, conflicting objectives and weak exit provisions.

Quick reference

Strategic Management

  • Blue ocean strategy seeks uncontested market space by value innovation: raising buyer value while lowering cost, rather than beating rivals on the same value curve.

  • Scenario planning builds several plausible futures and tests whether the chosen strategy is robust across all of them; it does not forecast a single most likely outcome.

  • Strategic risk categories include environmental risk, competitive risk, operational risk and reputational risk; each strategic option should be stress-tested against all four before approval.

  • Benchmarking compares processes and performance against best practice, internal peers, competitors or generic benchmarks; it identifies gaps but does not by itself explain root causes.

  • The cultural web (rituals, stories, symbols, power structures, organisational structures, control systems, paradigm) diagnoses whether culture supports or blocks a chosen strategy.

  • Kotter's eight steps of change: urgency, guiding coalition, vision, communicate, empower action, short-term wins, consolidate, embed in culture; skipping steps undermines the change.

  • Public sector strategy adds value-for-money (economy, efficiency, effectiveness) and stakeholder accountability alongside profit, so private-sector profit tests must be adapted.

  • Sustainable competitive advantage erodes through imitation and substitution; the firm must renew capabilities dynamically rather than defend a static position.

  • Strategic performance measurement should link objectives to measures causally; a measure with no link to a strategic objective creates activity without direction.

Quick reference

Strategic Management

  • Vertical scope decision rule: integrate when transaction-specific assets and uncertainty are high and the activity is strategically critical; buy from the market when supply is competitive and non-specific.

  • Cost leadership requires a low-cost position sustained by scale, experience curve, process design or tight cost control; offering the lowest price without the lowest cost destroys margin.

  • Differentiation must command a price premium exceeding the extra cost of delivering it; non-price buyer value (quality, brand, service, speed) is the basis of the premium.

  • Focus strategy succeeds where segments have distinct needs, are served poorly by broad rivals, and the segment is large enough to be profitable but not attractive to mass-market competitors.

  • Strategic objectives should be SMART and cascaded so each business unit's objectives trace to the corporate mission; unaligned objectives waste resources.

  • A mission states purpose and scope (who we serve, what we provide); a vision states the desired future state; values state behavioural constraints. Conflating them weakens communication.

  • First-mover advantage arises from pre-empting scarce resources, building switching costs and learning-curve gains; late movers can free-ride on pioneering investment and avoid pioneer errors.

  • The experience curve predicts unit cost falls by a constant percentage each time cumulative output doubles; it applies to value-added cost, not to purchased material alone.

Quick reference

Strategic Management

  • Strategic management process: define mission and objectives, analyse environment and capabilities, generate and evaluate options, select strategy, implement, then review and control.

  • Environmental uncertainty is managed by buffering (stock, slack, extra capacity) or bridging (alliances, contracts, lobbying); buffering absorbs shock, bridging reduces dependence at source.

  • Game theory for competitor interaction: cooperation pays where the game is repeated and the payoff from retaliation outweighs short-term gain; defection pays in one-off, low-transparency settings.

  • Strategic drift occurs when incremental change lags environmental change; the four phases are incremental change, strategic drift, flux and transformational change.

  • Organisational structure must fit strategy: functional suits single-product cost focus, divisional suits diversified portfolios, matrix suits dual pressures but raises coordination cost and ambiguity.

  • Network and virtual structures reduce fixed cost and increase flexibility but depend on trust, contracts and shared systems; they shift risk to partners and reduce direct control.

  • Value migration occurs when profit pools shift along the value chain; firms must reposition towards activities where value is migrating, not defend historically profitable stages.

  • Knowledge management converts individual know-how into organisational capability through codification, communities of practice and systems; tacit knowledge resists codification and is transferred by people.

Quick reference

Strategic Management

  • Portfolio management decision rule: fund stars and question marks with selective investment, harvest cash cows to fund them, and divest dogs unless they support another unit.

  • Parenting advantage test: does the parent add value to the business, and does the parent add more value than an alternative parent would? Both must hold.

  • A strategic gap in resources is closed by internal development, acquisition or alliance; internal development is slow but controlled, acquisition is fast but costly, alliance is cheap but shared.

  • Risk appetite sets the boundary for acceptable strategic risk; options exceeding the stated appetite require board-level approval regardless of expected return.

  • Porter's value chain margin equals total value minus the cost of performing value activities; cost advantage comes from lowering activity cost, differentiation from raising buyer value in activities.

  • Strategic success criteria: competitive advantage (superior value), strategic fit (match to environment and resources), and stakeholder satisfaction (acceptable outcomes for key players).

  • The industry life cycle (introduction, growth, maturity, decline) changes the dominant success factor: innovation in introduction, scale in growth, cost and differentiation in maturity, retrenchment in decline.

  • Global strategy options: multidomestic (local responsiveness), global (standardisation and scale), transnational (both, via networks) and international (export home-country capability).

Quick reference

Strategic Management

  • Stakeholder mapping must be refreshed as coalitions change; a stakeholder with low interest today may become a key player when a decision affects them directly.

  • Strategic evaluation of risk uses sensitivity analysis (one variable at a time), scenario analysis (combined variables) and simulation; sensitivity identifies critical variables but ignores correlation.

  • Strategic options should be ranked on expected value, risk-adjusted return and fit with risk appetite; the highest expected return option is not automatically selected if its risk breaches appetite.

  • Capability gap analysis compares required competences for the chosen strategy against current competences; the difference defines the learning, recruitment or acquisition agenda.

  • Market attractiveness and competitive strength grid (GE/McKinsey) plots business units on industry attractiveness and competitive strength; invest where both are high, harvest where both are low.

  • The value proposition states the bundle of benefits offered and the price asked; it must be perceived as superior by the target segment, not merely asserted by the firm.

  • Strategic communication must address the 'why' before the 'what'; change programmes fail when the case for change is not understood by those who must deliver it.

  • Control of strategy implementation uses critical success factors and key performance indicators; leading indicators predict outcomes, lagging indicators confirm them after the fact.

Quick reference

Strategic Management

  • Competitive benchmarking of a rival's strategy uses its publicly stated objectives, capital allocation pattern and announced capacity moves as evidence of intent.

  • Strategic alliances should specify governance, profit share, intellectual property ownership and exit terms before launch; ambiguity in these four areas is the main cause of failure.

  • The seven S framework (strategy, structure, systems, staff, skills, style, shared values) diagnoses alignment; changing strategy without adjusting the other six S elements produces implementation failure.

  • Cost advantage sustainability depends on barriers to imitation: scale economies, proprietary process, learning curve and supplier relationships that rivals cannot replicate quickly.

  • Diversification test: the attractiveness test, the cost-of-entry test and the better-off test must all pass; failing the better-off test means shareholders could diversify more cheaply themselves.

  • Strategy review cycle: monitor environment and performance continuously, formally reassess strategic fit at planned intervals, and trigger an off-cycle review when a critical assumption breaks.

  • Competitor retaliation is most likely where exit barriers are high, growth is slow and the attacker targets the rival's core market; entry should target segments the incumbent values least.

  • Public-sector and not-for-profit strategy evaluates outcomes for service users and taxpayers; success measures combine effectiveness, equity and value for money, not profit alone.

Quick reference

Strategic Management

  • Horizontal integration merges competitors at the same stage; it raises market share and pricing power but attracts regulatory scrutiny and reduces customer choice.

  • Strategic leadership sets direction, builds capability and shapes culture; the board's role is to challenge and approve strategy, not to manage its day-to-day delivery.

  • Corporate governance affects strategy through board composition, risk oversight and executive incentives; misaligned incentives drive short-term decisions that erode long-term advantage.

  • A strategic option's feasibility depends on finance, people, technology and time; a suitable and acceptable option that cannot be resourced is not feasible and must be rejected or staged.

  • Emergent strategy arises from bottom-up decisions and experimentation; it can be superior to deliberate strategy in fast-changing environments where central planning lags reality.

  • Value innovation removes or reduces factors the industry competes on and raises or creates factors buyers value, so cost falls while differentiation rises simultaneously.

  • Strategic performance dashboards should include external indicators (market share, customer satisfaction) alongside internal ones (cost, quality, cycle time) to avoid inward-looking control.

  • Exit barriers (specialised assets, contractual obligations, emotional attachment) keep firms competing in unattractive industries and depress returns for all participants.

Quick reference

Strategic Management

  • PESTEL factors should be assessed for likelihood and impact, then linked to specific strategic options; a list of factors without impact assessment adds no decision value.

  • The industry attractiveness test for diversification requires structural attractiveness (five forces) plus future attractiveness, not current profitability alone.

  • Core rigidity occurs when competences that once delivered success become barriers to change; firms must unlearn routines that no longer fit the environment.

  • Strategic control systems use premise control (monitoring assumptions), implementation control (milestone reviews) and strategic surveillance (general environment scanning).

  • A differentiating firm must control cost sufficiently to avoid a price premium so high that buyers switch; the premium must stay below the buyer's perceived value of the difference.

  • Market development risks include unfamiliar customer needs, distribution gaps and brand stretch; it is lower risk than diversification because product capability is retained.

  • Joint venture control is shared by definition; a partner seeking unilateral control should use a wholly owned subsidiary or a contractual alliance instead.

  • Strategic fit between parent and business is highest where the parent understands the unit's critical success factors and transfers relevant skills rather than generic financial control.

Quick reference

Strategic Management

  • Consolidation strategy in maturity focuses on defending share, improving cost efficiency and generating cash; growth through acquisition at this stage often destroys value by overpaying.

  • Turnaround strategy sequence: retrenchment (cut costs, dispose of non-core assets, stabilise cash), then recovery (rebuild the value proposition), then growth.

  • Strategic decisions are long-term, involve significant resource commitment, are hard to reverse and are made under uncertainty; operational decisions are short-term, reversible and routine.

  • The value chain's support activities each can be a source of advantage: procurement (supplier relationships), technology development (process innovation), HR (skills) and infrastructure (systems).

  • Competitive advantage from differentiation is sustained where the source is intangible (brand, culture, relationships) because intangibles are harder to observe and copy than physical assets.

  • Objectives should be set at corporate, business and functional levels; conflict between levels signals unclear priorities and must be resolved before implementation begins.

  • Stakeholder power comes from control of resources, position in the value chain, formal authority or ability to influence opinion; interest alone does not confer power.

  • Strategic risk registers record likelihood, impact, owner and mitigation for each strategic risk; unowned risks are not managed and should be escalated to the board.

Quick reference

Strategic Management

  • Market penetration is the lowest-risk Ansoff option because it uses existing products in existing markets; it relies on increasing share, usage frequency or converting non-users.

  • Diversification is the highest-risk Ansoff option; related diversification exploits shared capabilities or value-chain links, unrelated diversification relies mainly on financial synergy.

  • The five-forces analysis should be done at the level of a strategic group, not a broad industry, because forces differ between groups serving different segments.

  • Strategic groups are sets of firms following similar strategies on the same strategic dimensions; mobility barriers between groups explain persistent profit differences.

  • Competitor profiling should record objectives, assumptions, current strategy and capabilities; assumptions are the most often overlooked and the most revealing element.

  • Value chain analysis links cost and value to activities; a firm can outsource activities where it has no advantage and retain those where it creates or protects differentiation.

  • Culture change follows changes in systems and behaviour more reliably than statements of values; reward systems and visible leadership behaviour are the strongest levers.

  • Strategic implementation plan needs owners, milestones, resources and review points; a strategy without an implementation plan with named owners is an intention, not a decision.

Quick reference

Strategic Management

  • Porter's five forces: supplier power rises with few suppliers, high switching costs and threat of forward integration; buyer power rises with concentration, low switching costs and threat of backward integration.

  • Threat of substitutes depends on relative price-performance and switching costs; a substitute from outside the industry can destroy demand faster than an in-industry rival.

  • Barriers to entry include scale economies, capital requirements, brand loyalty, regulation, access to distribution and retaliation expected from incumbents.

  • Rivalry intensity rises with many equal competitors, slow growth, high fixed costs, low differentiation, high exit barriers and capacity added in large increments.

  • The resource-based view distinguishes threshold resources (needed to compete) from unique resources (source of advantage); only the latter pass the VRIN test.

  • Dynamic capabilities are the capacity to sense opportunities, seize them and reconfigure resources; they matter most where the environment changes quickly.

  • Strategy implementation failure is most often caused by inadequate resourcing, unclear accountability, cultural resistance and poor communication, not by a wrong strategic choice.

  • Strategic options generation uses SWOT matching, Ansoff, BCG, five forces and value chain analysis together; relying on a single framework narrows the option set.

Quick reference

Strategic Management

  • The board approves strategy and monitors performance; executive management formulates and implements it. Confusing the two roles weakens governance and accountability.

  • Strategic decision-making under uncertainty uses decision trees for sequential choices, expected value for repeatable risks and scenario analysis for structural uncertainty.

  • Real options thinking values the flexibility to defer, expand, contract or abandon; a staged investment preserves the option to stop and is worth more than a single irreversible commitment.

  • Competitive position should be measured against the target segment's perception, not internal belief; perceived value drives price premium and share.

  • The value chain margin is the difference between total value created for the buyer and the total cost of the value activities; both sides can be managed to widen it.

  • Strategic change programmes require a coalition with formal authority, credibility and resources; a coalition of the willing without authority stalls at the first conflict.

  • Benchmarking should compare like with like; comparing a small specialist against a large diversified firm without adjusting for scale and scope produces misleading gaps.

  • An organisation's mission should answer who it serves, what it provides and how it differs; a mission that could describe any competitor provides no strategic direction.

Quick reference

Strategic Management

  • Vertical integration decision: integrate backwards to secure critical inputs and capture supplier margin; integrate forwards to control distribution and customer access.

  • Disintegration and outsourcing increase dependence on suppliers; contracts must cover service levels, price mechanisms, intellectual property and exit to manage that dependence.

  • Strategic fit between environment and strategy is temporary; continuous scanning and periodic strategic review keep the fit current as competitors and customers change.

  • The experience curve and learning curve differ: the experience curve covers total cumulative output including process improvement, the learning curve covers individual operator skill gains.

  • Stakeholder engagement strategy should match the Mendelow quadrant: key players need genuine involvement in decisions, not just information after the fact.

  • Acquisition premium must be justified by synergy value exceeding the premium; paying a premium for synergies that accrue to the target's shareholders destroys acquirer value.

  • Key success factors are the few things a firm must do well to win in its market; they derive from customers' needs and the basis of competition, not from internal preference.

  • Strategic performance review should test whether the assumptions behind the strategy still hold, not only whether the financial targets were met.

Quick reference

Strategic Management

  • Porter's generic strategy choice depends on the source of advantage (low cost or differentiation) and the competitive scope (broad or narrow); combining cost focus and differentiation focus in one unit creates ambiguity.

  • Differentiation sources include product features, quality, reliability, service, brand, speed and customisation; each must be valued by the target buyer and hard to imitate.

  • A cost leader must still achieve parity or proximity on differentiation bases that buyers value; falling below the threshold of acceptability loses customers regardless of price.

  • Market segmentation criteria: segments must be measurable, accessible, substantial, differentiable and actionable; a segment failing any criterion cannot support a targeted strategy.

  • Strategic flexibility is valuable where demand is volatile; it is achieved through variable cost structures, multi-skilled staff, flexible contracts and modular capacity.

  • Competitor response profiles should identify which rivals will retaliate, how fast and with what means; entry into a rival's core market provokes the strongest response.

  • Public-sector strategy must reconcile political objectives, professional standards and user needs; conflicting objectives must be prioritised explicitly rather than averaged.

  • Strategy implementation requires aligning structure, systems, staff, skills, style and shared values with the chosen strategy; misalignment in any one element erodes delivery.

Quick reference

Strategic Management

  • Portfolio balance requires a mix of cash generators and cash users; a portfolio of only question marks starves itself of funding and a portfolio of only cash cows lacks future growth.

  • Strategic due diligence on an acquisition covers market position, customer concentration, cost base, management capability and cultural compatibility, not only financial statements.

  • The value chain can be reconfigured (not just optimised) by outsourcing, insourcing or re-sequencing activities; reconfiguration is a source of advantage when it changes the cost or value structure.

  • Competitive advantage is temporary unless protected by isolating mechanisms: patents, brand, switching costs, network effects, scale and learning.

  • Scenario planning output is a set of robust strategic options that perform acceptably across scenarios, plus early warning indicators that signal which scenario is unfolding.

  • Strategic objectives must be owned at board level; delegating strategic objectives to operational managers without board ownership removes accountability for the strategy itself.

  • Market entry mode choice (export, licence, franchise, joint venture, wholly owned subsidiary) trades control against risk and speed; higher control carries higher capital and risk.

  • Strategic control should detect drift early through leading indicators such as share loss, margin erosion and customer satisfaction decline before financial results deteriorate.

Quick reference

Strategic Management

  • Five-forces analysis is static; it must be repeated as industry structure changes through consolidation, regulation or technology, and the direction of change matters as much as the current level.

  • Resource audit classifies resources as physical, financial, human, technological and reputational; each is assessed for quantity, quality and flexibility.

  • The value system extends the value chain to suppliers' and buyers' chains; advantage can come from managing the whole system, not only the firm's own activities.

  • Strategic options must be internally consistent; combining cost leadership and broad differentiation without a clear structural separation usually produces neither.

  • Risk mitigation for strategic options includes staging investment, piloting, contractual protection, insurance and diversification of dependence.

  • The board's risk appetite statement should specify the types and levels of risk acceptable in pursuit of strategy, and options exceeding it require explicit approval.

  • Competitor intelligence should be gathered ethically from public sources, customers, suppliers and employees; illegal or unethical intelligence gathering creates legal and reputational risk.

  • Strategy communication must reach employees, customers and investors with consistent messages; inconsistent messages destroy credibility and slow implementation.

Quick reference

Strategic Management

  • The Ansoff matrix risk ranking from lowest to highest is market penetration, product development (or market development depending on capability), then diversification; risk rises with unfamiliarity on both axes.

  • Core competence must be difficult for competitors to imitate and must contribute to perceived customer value; a competence that customers do not value is not a source of advantage.

  • Strategic alliances are appropriate where speed matters, capital is limited and the partner brings complementary rather than overlapping capabilities.

  • Value chain analysis should identify activities where the firm has a cost or value advantage and activities where it is below parity; the latter are candidates for outsourcing or investment.

  • The balanced scorecard links measures causally: learning and growth drives process performance, which drives customer outcomes, which drive financial results.

  • Strategic control uses interactive controls (focused on uncertainty and change) alongside diagnostic controls (focused on targets); over-reliance on diagnostic controls blinds the firm to change.

  • Organisational culture can be a source of sustained advantage when it is valuable, rare and hard to imitate; it becomes a liability when it resists necessary change.

  • Strategy review should include a 'what would have to be true' test for each major assumption; assumptions that are both uncertain and critical need monitoring or hedging.

Quick reference

Strategic Management

  • Porter's five forces: the threat of new entrants is low where incumbents have scale, brand, patents, regulation or control of distribution and where retaliation is credible.

  • The value chain's primary activities are directly concerned with creating and delivering the product; support activities enable them, and both can be sources of cost or differentiation advantage.

  • Strategic groups analysis identifies mobility barriers that protect group profits and shows which group is best placed to move to a more attractive group.

  • Merger integration should be planned before completion, with a clear day-one plan, retention of key people and a single communication channel to customers and staff.

  • Diversification into unrelated industries requires a parenting capability in financial control and capital allocation; without it, the parent adds cost rather than value.

  • Strategic objectives should be few and prioritised; too many objectives dilute resources and make trade-offs invisible to those implementing the strategy.

  • The industry life cycle affects the appropriate strategy: growth favours investment in capacity and share, maturity favours efficiency and differentiation, decline favours harvest or exit.

  • Stakeholder expectations shape what counts as acceptable strategy; a strategy that maximises profit but alienates key stakeholders may be unacceptable and unsustainable.

Quick reference

Strategic Management

  • A strategic business unit should have a distinct external market, its own competitors and control over the resources needed to compete; otherwise it is a department, not an SBU.

  • The GE/McKinsey grid uses industry attractiveness and competitive strength, each built from weighted factors; the weighting must reflect the specific business, not a generic list.

  • Value innovation (blue ocean) requires simultaneous pursuit of differentiation and low cost, achieved by eliminating and reducing cost-driving factors while raising and creating value-driving factors.

  • Strategic risk from technology includes disruption of the value proposition, obsolescence of assets and loss of data; each requires a specific mitigation plan.

  • Competitive advantage in mature markets increasingly comes from cost efficiency, customer retention and service quality rather than product innovation alone.

  • The strategy formulation sequence is analysis, option generation, evaluation, selection and implementation planning; skipping evaluation leads to options chosen on preference rather than evidence.

  • Strategic performance measures should be few, balanced and linked to objectives; too many measures obscure priorities and encourage gaming of individual indicators.

  • Exit from an industry is easier where assets are general-purpose and contracts are short; high exit barriers prolong overcapacity and depress returns for all firms.

Quick reference

Strategic Management

  • Core competences are collective learning in the organisation, especially about coordinating diverse skills and integrating technologies; they reside in the organisation, not in a single individual.

  • The value chain margin can be widened by lowering activity costs, raising buyer value or reconfiguring activities; reconfiguration often yields larger gains than incremental optimisation.

  • Strategic fit between parent and business requires the parent to understand the unit's critical success factors and to add value through relevant skills, not generic financial control.

  • Market development is appropriate where existing products have unexploited appeal in new segments or geographies and the firm can access distribution and build brand recognition.

  • The five forces framework identifies industry profitability potential, not a firm's profitability; a firm can outperform an unattractive industry through superior position or capability.

  • Strategic control should be forward-looking; relying only on post-hoc financial variance analysis means corrective action arrives after the strategic damage is done.

  • Stakeholder management should identify each stakeholder's interest, power and likely reaction to each strategic option, then plan engagement accordingly.

  • A strategy is only realised through aligned incentives, resources and decision rights; misaligned incentives cause behaviour that contradicts the stated strategy.

Quick reference

Strategic Management

  • Porter's five forces: buyer power is high where buyers are concentrated, purchase in large volumes, face low switching costs, can backward integrate or have full price information.

  • Supplier power is high where suppliers are few, the input is critical, switching costs are high, suppliers can forward integrate or the firm is not an important customer.

  • The resource-based view: resources are inputs, capabilities are the routines that combine them; competitive advantage comes from capabilities that are valuable, rare, inimitable and non-substitutable.

  • Strategic options evaluation uses suitability, acceptability and feasibility; acceptability covers risk, return and stakeholder reactions, while feasibility covers resources and competences.

  • Ansoff's diversification is related when it shares value-chain activities or capabilities with existing business; unrelated diversification relies on financial portfolio benefits alone.

  • Organisational structure follows strategy, but structure also constrains future strategy; a rigid structure can prevent the firm from pursuing options the market demands.

  • Competitor analysis should distinguish competitors' stated strategy from their realised strategy; the gap reveals capability limits and likely future moves.

  • Strategy implementation requires a change management plan covering communication, training, incentives and quick wins to sustain momentum through the transitional period.

Quick reference

Strategic Management

  • Strategic drift is diagnosed by comparing the rate of environmental change with the rate of organisational change; when the environment moves faster, drift has begun.

  • The cultural web's paradigm is the deepest element; changing rituals, stories and symbols without changing the paradigm produces superficial compliance, not culture change.

  • Value chain analysis should be performed for competitors where possible; comparing activity costs reveals where a rival's cost advantage or differentiation originates.

  • A strategic option's acceptability to shareholders depends on expected return, risk and timescale; a long-payback option may be unacceptable even if it is suitable and feasible.

  • Portfolio analysis should consider the fit of each business with the parent's competences, not only its growth and share; a star that the parent cannot support destroys value.

  • Strategic risk appetite should be expressed in terms of categories and limits (market, credit, operational, reputational) so that options can be tested against it objectively.

  • Market segmentation should be based on needs and behaviour, not only demographics; demographic segments often contain several distinct need-based segments.

  • Strategy implementation should be tracked with milestones and leading indicators so that corrective action is possible before the annual results reveal failure.

Quick reference

Strategic Management

  • The value chain's margin is the reward for performing value activities; a firm that performs the same activities as rivals at the same cost and value earns only normal returns.

  • Strategic groups are defined by dimensions such as price, quality, distribution channel and geographic scope; firms within a group face similar competitive forces.

  • Diversification should be judged against the better-off test: the business must gain more from the parent than it would as a standalone, and the parent must add more than an alternative owner.

  • The balanced scorecard's learning and growth perspective covers human capital, information capital and organisational capital; it is the foundation for future process and customer performance.

  • Strategic alliances fail most often from conflicting objectives, unequal commitment and unclear exit; these should be agreed and documented before the alliance starts.

  • Public-sector strategy must balance economy (cost of inputs), efficiency (output per input) and effectiveness (outcomes achieved); focus on one alone distorts decisions.

  • Competitive advantage based on scale requires the firm to keep adding volume; if market growth slows, scale advantage can turn into overcapacity and price war.

  • Strategic review should assess whether the firm's competences are still relevant to the market's key success factors, not only whether it is performing them well.

Quick reference

Strategic Management

  • Porter's five forces: the threat of substitutes is high where substitutes offer better price-performance, switching costs are low and buyers are willing to change.

  • Rivalry is low where the market is growing, competitors are differentiated, fixed costs are low and exit barriers are low; these conditions support higher industry margins.

  • Core competences should be few and clearly identified; a list of many competences usually means the firm has not distinguished threshold capabilities from sources of advantage.

  • The value chain can be analysed at the level of the value system to identify where profit pools sit and whether the firm should reposition along the chain.

  • Strategic options should be evaluated against the firm's risk appetite; an option that breaches the stated appetite requires board approval even if it is the most profitable.

  • Organisational culture change requires changes in reward systems, visible leadership behaviour and stories that reinforce the new way; statements of values alone do not change behaviour.

  • Strategy implementation should assign a single owner for each strategic objective; shared ownership without a lead usually results in no ownership.

  • Scenario planning should include early warning indicators for each scenario so the firm can detect which future is unfolding and adjust strategy in time.

Quick reference

Strategic Management

  • Ansoff's market penetration relies on increasing market share, increasing usage by existing customers, or attracting competitors' customers; it requires competitive strength in the existing market.

  • Product development requires understanding customer needs and capability in research and development; it is less risky than diversification because the market and customers are known.

  • Market development requires capability in reaching new segments or geographies; it is less risky than diversification because the product and its production capability are retained.

  • Diversification requires both new product and new market capability; it carries the highest risk and should be justified by a clear parenting or synergy rationale.

  • The five forces should be assessed for direction of change: a currently attractive industry with deteriorating forces may be a worse choice than a currently average industry with improving forces.

  • Strategic control systems should combine premise control, implementation control, strategic surveillance and special alert control to cover different types of strategic risk.

  • Value chain analysis identifies activities that create value for the buyer; activities that do not create value or are performed below parity are candidates for outsourcing or redesign.

  • Strategy implementation requires alignment of structure, systems, staff, skills, style and shared values; changing strategy without changing these elements produces resistance and failure.

Quick reference

Strategic Management

  • The resource-based view requires resources to be valuable (exploit opportunities or neutralise threats), rare, costly to imitate and non-substitutable to yield sustained advantage.

  • Competitive advantage from intangibles such as brand, culture and relationships is more sustainable because it is harder to observe and copy than physical assets or processes.

  • The industry life cycle influences the appropriate source of advantage: innovation in introduction, scale and share in growth, cost and differentiation in maturity, and retrenchment in decline.

  • Strategic options evaluation should consider the timescale of returns and the firm's ability to fund the investment through to payback; an option that runs out of cash before payback is not feasible.

  • Stakeholder analysis should consider the coalition of stakeholders needed to support each option and whether that coalition can be assembled.

  • The cultural web diagnoses culture by examining rituals, stories, symbols, power structures, organisational structures, control systems and the paradigm.

  • Strategy implementation should be planned with milestones, owners, resources and review points; implementation without a plan is a hope, not a strategy.

  • Competitive intelligence should be continuous and systematic; ad hoc gathering misses changes in competitor intent and capability until they are visible in results.

Quick reference

Strategic Management

  • Porter's five forces: high entry barriers protect incumbent profits; low barriers allow new entrants to erode margins, especially where incumbents cannot retaliate credibly.

  • The value chain's support activities include procurement, technology development, human resource management and firm infrastructure; each can be a source of cost or differentiation advantage.

  • Strategic groups analysis shows that firms in different groups face different five-force intensities; a firm should choose a group where its capabilities match the forces.

  • Merger and acquisition value is created by synergy, market power or improved management; it is destroyed by overpayment, cultural conflict and poor integration.

  • Diversification should be evaluated against the attractiveness test, cost-of-entry test and better-off test; failing any one means the diversification is unlikely to create value.

  • Strategic objectives should be measurable and time-bound so that performance can be assessed and corrective action taken before the strategy fails.

  • The balanced scorecard should include both leading and lagging measures; financial measures are lagging and should be explained by leading operational and customer measures.

  • Strategy review should test the continued validity of the assumptions behind the strategy, not only whether the financial targets were achieved.

Quick reference

Strategic Management

  • Core competences are the collective learning of the organisation, especially the coordination of diverse skills and the integration of multiple technologies.

  • The value chain can be used to identify cost drivers at activity level: scale, learning, capacity utilisation, linkages, interrelationships, integration, timing, location and policy.

  • Differentiation drivers include product features, quality, service, brand, speed, customisation and location; each must be valued by buyers and difficult for rivals to imitate.

  • Strategic options should be evaluated for suitability against the key success factors of the market, not only against the firm's existing capabilities.

  • Stakeholder power can change over time; a regulator or customer group that is weak today may become a key player after a strategic decision affects them.

  • Organisational culture can support or block strategy; a culture that values cost control supports cost leadership, while a culture that values innovation supports differentiation.

  • Strategy implementation requires clear decision rights and accountability; ambiguity about who decides slows implementation and allows responsibility to be avoided.

  • Competitive advantage should be measured against the target segment's perception; internal measures of quality that customers do not value do not create advantage.

Quick reference

Strategic Management

  • Porter's five forces: the threat of new entrants depends on barriers to entry and the expected retaliation of incumbents; both must be assessed together.

  • The value chain's primary activities include inbound logistics, operations, outbound logistics, marketing and sales, and service; each can be a source of cost or differentiation.

  • Strategic groups are useful for identifying mobility barriers and for predicting competitor moves; firms in the same group are likely to respond similarly.

  • Diversification into related industries exploits economies of scope and transfers competences; unrelated diversification relies on financial control and capital allocation skills.

  • Strategic objectives should be cascaded so that each business unit's objectives trace to the corporate mission; unaligned objectives waste resources.

  • The balanced scorecard's customer perspective includes measures of satisfaction, retention, acquisition and profitability; these predict future financial performance.

  • Strategy implementation should include a communication plan that explains the case for change before describing the changes; without the why, the what meets resistance.

  • Strategic control should use leading indicators such as market share, customer satisfaction and employee engagement to detect drift before financial results decline.

Quick reference

Strategic Management

  • The resource-based view distinguishes threshold resources, which are needed to compete, from unique resources, which are the source of competitive advantage.

  • Dynamic capabilities are the organisational capacity to sense opportunities, seize them and reconfigure resources; they are most valuable in fast-changing environments.

  • The industry life cycle affects the intensity of rivalry: growth reduces rivalry, maturity increases it, and decline can trigger price wars and exit.

  • Strategic options should be evaluated for feasibility in terms of finance, people, technology and time; an option that cannot be resourced cannot be implemented.

  • Stakeholder engagement should be planned according to the Mendelow matrix; key players need involvement, not just information.

  • Organisational structure should fit the strategy: functional structures suit single-product strategies, divisional structures suit diversification, and matrix structures suit dual pressures.

  • Strategy implementation should be tracked with milestones and key performance indicators so that corrective action is possible before the annual results reveal failure.

  • Competitive advantage based on cost leadership requires a culture of cost control and continuous improvement; a culture that tolerates waste undermines the strategy.

Quick reference

Strategic Management

  • Porter's five forces: supplier power is reduced by multiple suppliers, low switching costs, standardised inputs and the threat of backward integration by the firm.

  • Buyer power is reduced by differentiated products, high switching costs, fragmented buyers and the firm's threat of forward integration.

  • The value chain's margin is the difference between the value created for the buyer and the cost of the value activities; both sides can be managed to widen it.

  • Strategic groups analysis should identify the group with the most favourable five forces and assess whether the firm can move to it by overcoming mobility barriers.

  • Diversification should be justified by a clear source of added value: economies of scope, transfer of competences, or superior capital allocation.

  • Strategic objectives should be few and prioritised; too many objectives dilute resources and make trade-offs invisible.

  • The balanced scorecard should link measures causally: learning and growth drives process performance, which drives customer outcomes, which drive financial results.

  • Strategy implementation should include a change management plan covering communication, training, incentives and quick wins to sustain momentum.

Quick reference

Strategic Management

  • Core competences must provide access to a wide variety of markets, make a significant contribution to perceived customer benefits, and be difficult for competitors to imitate.

  • The value chain can be reconfigured by outsourcing, insourcing or re-sequencing activities; reconfiguration can change the cost or value structure more than optimisation.

  • Differentiation must command a price premium that exceeds the extra cost of delivering it; otherwise the differentiation destroys margin.

  • Strategic options should be evaluated against the firm's risk appetite; an option that breaches the stated appetite requires board approval even if it is the most profitable.

  • Stakeholder analysis should identify each stakeholder's interest, power and likely reaction to each strategic option, then plan engagement accordingly.

  • Organisational culture change requires changes in reward systems, visible leadership behaviour and stories that reinforce the new way; statements of values alone do not change behaviour.

  • Strategy implementation should assign a single owner for each strategic objective; shared ownership without a lead usually results in no ownership.

  • Competitive intelligence should be continuous and systematic; ad hoc gathering misses changes in competitor intent and capability until they are visible in results.

Quick reference

Strategic Management

  • Porter's five forces: high entry barriers protect incumbent profits; low barriers allow new entrants to erode margins, especially where incumbents cannot retaliate credibly.

  • The value chain's support activities include procurement, technology development, human resource management and firm infrastructure; each can be a source of cost or differentiation advantage.

  • Strategic groups analysis shows that firms in different groups face different five-force intensities; a firm should choose a group where its capabilities match the forces.

  • Merger and acquisition value is created by synergy, market power or improved management; it is destroyed by overpayment, cultural conflict and poor integration.

  • Diversification should be evaluated against the attractiveness test, cost-of-entry test and better-off test; failing any one means the diversification is unlikely to create value.

  • Strategic objectives should be measurable and time-bound so that performance can be assessed and corrective action taken before the strategy fails.

  • The balanced scorecard should include both leading and lagging measures; financial measures are lagging and should be explained by leading operational and customer measures.

  • Strategy review should test the continued validity of the assumptions behind the strategy, not only whether the financial targets were achieved.

Quick reference

Strategic Management

  • Core competences are the collective learning of the organisation, especially the coordination of diverse skills and the integration of multiple technologies.

  • The value chain can be used to identify cost drivers at activity level: scale, learning, capacity utilisation, linkages, interrelationships, integration, timing, location and policy.

  • Differentiation drivers include product features, quality, service, brand, speed, customisation and location; each must be valued by buyers and difficult for rivals to imitate.

  • Strategic options should be evaluated for suitability against the key success factors of the market, not only against the firm's existing capabilities.

  • Stakeholder power can change over time; a regulator or customer group that is weak today may become a key player after a strategic decision affects them.

  • Organisational culture can support or block strategy; a culture that values cost control supports cost leadership, while a culture that values innovation supports differentiation.

  • Strategy implementation requires clear decision rights and accountability; ambiguity about who decides slows implementation and allows responsibility to be avoided.

  • Competitive advantage should be measured against the target segment's perception; internal measures of quality that customers do not value do not create advantage.

Quick reference

Strategic Management

  • Porter's five forces: the threat of new entrants depends on barriers to entry and the expected retaliation of incumbents; both must be assessed together.

  • The value chain's primary activities include inbound logistics, operations, outbound logistics, marketing and sales, and service; each can be a source of cost or differentiation.

  • Strategic groups are useful for identifying mobility barriers and for predicting competitor moves; firms in the same group are likely to respond similarly.

  • Diversification into related industries exploits economies of scope and transfers competences; unrelated diversification relies on financial control and capital allocation skills.

  • Strategic objectives should be cascaded so that each business unit's objectives trace to the corporate mission; unaligned objectives waste resources.

  • The balanced scorecard's customer perspective includes measures of satisfaction, retention, acquisition and profitability; these predict future financial performance.

  • Strategy implementation should include a communication plan that explains the case for change before describing the changes; without the why, the what meets resistance.

  • Strategic control should use leading indicators such as market share, customer satisfaction and employee engagement to detect drift before financial results decline.

Quick reference

Strategic Management

  • The resource-based view distinguishes threshold resources, which are needed to compete, from unique resources, which are the source of competitive advantage.

  • Dynamic capabilities are the organisational capacity to sense opportunities, seize them and reconfigure resources; they are most valuable in fast-changing environments.

  • The industry life cycle affects the intensity of rivalry: growth reduces rivalry, maturity increases it, and decline can trigger price wars and exit.

  • Strategic options should be evaluated for feasibility in terms of finance, people, technology and time; an option that cannot be resourced cannot be implemented.

  • Stakeholder engagement should be planned according to the Mendelow matrix; key players need involvement, not just information.

  • Organisational structure should fit the strategy: functional structures suit single-product strategies, divisional structures suit diversification, and matrix structures suit dual pressures.

  • Strategy implementation should be tracked with milestones and key performance indicators so that corrective action is possible before the annual results reveal failure.

  • Competitive advantage based on cost leadership requires a culture of cost control and continuous improvement; a culture that tolerates waste undermines the strategy.

Quick reference

Strategic Management

  • Porter's five forces: supplier power is reduced by multiple suppliers, low switching costs, standardised inputs and the threat of backward integration by the firm.

  • Buyer power is reduced by differentiated products, high switching costs, fragmented buyers and the firm's threat of forward integration.

  • The value chain's margin is the difference between the value created for the buyer and the cost of the value activities; both sides can be managed to widen it.

  • Strategic groups analysis should identify the group with the most favourable five forces and assess whether the firm can move to it by overcoming mobility barriers.

  • Diversification should be justified by a clear source of added value: economies of scope, transfer of competences, or superior capital allocation.

  • Strategic objectives should be few and prioritised; too many objectives dilute resources and make trade-offs invisible.

  • The balanced scorecard should link measures causally: learning and growth drives process performance, which drives customer outcomes, which drive financial results.

  • Strategy implementation should include a change management plan covering communication, training, incentives and quick wins to sustain momentum.

Quick reference

Strategic Management

  • Core competences must provide access to a wide variety of markets, make a significant contribution to perceived customer benefits, and be difficult for competitors to imitate.

  • The value chain can be reconfigured by outsourcing, insourcing or re-sequencing activities; reconfiguration can change the cost or value structure more than optimisation.

  • Differentiation must command a price premium that exceeds the extra cost of delivering it; otherwise the differentiation destroys margin.

  • Strategic options should be evaluated against the firm's risk appetite; an option that breaches the stated appetite requires board approval even if it is the most profitable.

  • Stakeholder analysis should identify each stakeholder's interest, power and likely reaction to each strategic option, then plan engagement accordingly.

  • Organisational culture change requires changes in reward systems, visible leadership behaviour and stories that reinforce the new way; statements of values alone do not change behaviour.

  • Strategy implementation should assign a single owner for each strategic objective; shared ownership without a lead usually results in no ownership.

  • Competitive intelligence should be continuous and systematic; ad hoc gathering misses changes in competitor intent and capability until they are visible in results.

Quick reference

Strategic Management

  • Porter's five forces: high entry barriers protect incumbent profits; low barriers allow new entrants to erode margins, especially where incumbents cannot retaliate credibly.

  • The value chain's support activities include procurement, technology development, human resource management and firm infrastructure; each can be a source of cost or differentiation advantage.

  • Strategic groups analysis shows that firms in different groups face different five-force intensities; a firm should choose a group where its capabilities match the forces.

  • Merger and acquisition value is created by synergy, market power or improved management; it is destroyed by overpayment, cultural conflict and poor integration.

  • Diversification should be evaluated against the attractiveness test, cost-of-entry test and better-off test; failing any one means the diversification is unlikely to create value.

  • Strategic objectives should be measurable and time-bound so that performance can be assessed and corrective action taken before the strategy fails.

  • The balanced scorecard should include both leading and lagging measures; financial measures are lagging and should be explained by leading operational and customer measures.

  • Strategy review should test the continued validity of the assumptions behind the strategy, not only whether the financial targets were achieved.

Quick reference

Strategic Management

  • Core competences are the collective learning of the organisation, especially the coordination of diverse skills and the integration of multiple technologies.

  • The value chain can be used to identify cost drivers at activity level: scale, learning, capacity utilisation, linkages, interrelationships, integration, timing, location and policy.

  • Differentiation drivers include product features, quality, service, brand, speed, customisation and location; each must be valued by buyers and difficult for rivals to imitate.

  • Strategic options should be evaluated for suitability against the key success factors of the market, not only against the firm's existing capabilities.

  • Stakeholder power can change over time; a regulator or customer group that is weak today may become a key player after a strategic decision affects them.

  • Organisational culture can support or block strategy; a culture that values cost control supports cost leadership, while a culture that values innovation supports differentiation.

  • Strategy implementation requires clear decision rights and accountability; ambiguity about who decides slows implementation and allows responsibility to be avoided.

  • Competitive advantage should be measured against the target segment's perception; internal measures of quality that customers do not value do not create advantage.

Quick reference

Strategic Management

  • Porter's five forces: the threat of new entrants depends on barriers to entry and the expected retaliation of incumbents; both must be assessed together.

  • The value chain's primary activities include inbound logistics, operations, outbound logistics, marketing and sales, and service; each can be a source of cost or differentiation.

  • Strategic groups are useful for identifying mobility barriers and for predicting competitor moves; firms in the same group are likely to respond similarly.

  • Diversification into related industries exploits economies of scope and transfers competences; unrelated diversification relies on financial control and capital allocation skills.

  • Strategic objectives should be cascaded so that each business unit's objectives trace to the corporate mission; unaligned objectives waste resources.

  • The balanced scorecard's customer perspective includes measures of satisfaction, retention, acquisition and profitability; these predict future financial performance.

  • Strategy implementation should include a communication plan that explains the case for change before describing the changes; without the why, the what meets resistance.

  • Strategic control should use leading indicators such as market share, customer satisfaction and employee engagement to detect drift before financial results decline.

Quick reference

Strategic Management

  • The resource-based view distinguishes threshold resources, which are needed to compete, from unique resources, which are the source of competitive advantage.

  • Dynamic capabilities are the organisational capacity to sense opportunities, seize them and reconfigure resources; they are most valuable in fast-changing environments.

  • The industry life cycle affects the intensity of rivalry: growth reduces rivalry, maturity increases it, and decline can trigger price wars and exit.

  • Strategic options should be evaluated for feasibility in terms of finance, people, technology and time; an option that cannot be resourced cannot be implemented.

  • Stakeholder engagement should be planned according to the Mendelow matrix; key players need involvement, not just information.

  • Organisational structure should fit the strategy: functional structures suit single-product strategies, divisional structures suit diversification, and matrix structures suit dual pressures.

  • Strategy implementation should be tracked with milestones and key performance indicators so that corrective action is possible before the annual results reveal failure.

  • Competitive advantage based on cost leadership requires a culture of cost control and continuous improvement; a culture that tolerates waste undermines the strategy.

Quick reference

Strategic Management

  • Porter's five forces: supplier power is reduced by multiple suppliers, low switching costs, standardised inputs and the threat of backward integration by the firm.

  • Buyer power is reduced by differentiated products, high switching costs, fragmented buyers and the firm's threat of forward integration.

  • The value chain's margin is the difference between the value created for the buyer and the cost of the value activities; both sides can be managed to widen it.

  • Strategic groups analysis should identify the group with the most favourable five forces and assess whether the firm can move to it by overcoming mobility barriers.

  • Diversification should be justified by a clear source of added value: economies of scope, transfer of competences, or superior capital allocation.

  • Strategic objectives should be few and prioritised; too many objectives dilute resources and make trade-offs invisible.

  • The balanced scorecard should link measures causally: learning and growth drives process performance, which drives customer outcomes, which drive financial results.

  • Strategy implementation should include a change management plan covering communication, training, incentives and quick wins to sustain momentum.

Quick reference

Strategic Management

  • Core competences must provide access to a wide variety of markets, make a significant contribution to perceived customer benefits, and be difficult for competitors to imitate.

  • The value chain can be reconfigured by outsourcing, insourcing or re-sequencing activities; reconfiguration can change the cost or value structure more than optimisation.

  • Differentiation must command a price premium that exceeds the extra cost of delivering it; otherwise the differentiation destroys margin.

  • Strategic options should be evaluated against the firm's risk appetite; an option that breaches the stated appetite requires board approval even if it is the most profitable.

  • Stakeholder analysis should identify each stakeholder's interest, power and likely reaction to each strategic option, then plan engagement accordingly.

  • Organisational culture change requires changes in reward systems, visible leadership behaviour and stories that reinforce the new way; statements of values alone do not change behaviour.

  • Strategy implementation should assign a single owner for each strategic objective; shared ownership without a lead usually results in no ownership.

  • Competitive intelligence should be continuous and systematic; ad hoc gathering misses changes in competitor intent and capability until they are visible in results.

Quick reference

Strategic Management

  • Porter's five forces: high entry barriers protect incumbent profits; low barriers allow new entrants to erode margins, especially where incumbents cannot retaliate credibly.

  • The value chain's support activities include procurement, technology development, human resource management and firm infrastructure; each can be a source of cost or differentiation advantage.

  • Strategic groups analysis shows that firms in different groups face different five-force intensities; a firm should choose a group where its capabilities match the forces.

  • Merger and acquisition value is created by synergy, market power or improved management; it is destroyed by overpayment, cultural conflict and poor integration.

  • Diversification should be evaluated against the attractiveness test, cost-of-entry test and better-off test; failing any one means the diversification is unlikely to create value.

  • Strategic objectives should be measurable and time-bound so that performance can be assessed and corrective action taken before the strategy fails.

  • The balanced scorecard should include both leading and lagging measures; financial measures are lagging and should be explained by leading operational and customer measures.

  • Strategy review should test the continued validity of the assumptions behind the strategy, not only whether the financial targets were achieved.

Quick reference

Strategic Management

  • Core competences are the collective learning of the organisation, especially the coordination of diverse skills and the integration of multiple technologies.

  • The value chain can be used to identify cost drivers at activity level: scale, learning, capacity utilisation, linkages, interrelationships, integration, timing, location and policy.

  • Differentiation drivers include product features, quality, service, brand, speed, customisation and location; each must be valued by buyers and difficult for rivals to imitate.

  • Strategic options should be evaluated for suitability against the key success factors of the market, not only against the firm's existing capabilities.

  • Stakeholder power can change over time; a regulator or customer group that is weak today may become a key player after a strategic decision affects them.

  • Organisational culture can support or block strategy; a culture that values cost control supports cost leadership, while a culture that values innovation supports differentiation.

  • Strategy implementation requires clear decision rights and accountability; ambiguity about who decides slows implementation and allows responsibility to be avoided.

  • Competitive advantage should be measured against the target segment's perception; internal measures of quality that customers do not value do not create advantage.

Quick reference

Strategic Management

  • Porter's five forces: the threat of new entrants depends on barriers to entry and the expected retaliation of incumbents; both must be assessed together.

  • The value chain's primary activities include inbound logistics, operations, outbound logistics, marketing and sales, and service; each can be a source of cost or differentiation.

  • Strategic groups are useful for identifying mobility barriers and for predicting competitor moves; firms in the same group are likely to respond similarly.

  • Diversification into related industries exploits economies of scope and transfers competences; unrelated diversification relies on financial control and capital allocation skills.

  • Strategic objectives should be cascaded so that each business unit's objectives trace to the corporate mission; unaligned objectives waste resources.

  • The balanced scorecard's customer perspective includes measures of satisfaction, retention, acquisition and profitability; these predict future financial performance.

  • Strategy implementation should include a communication plan that explains the case for change before describing the changes; without the why, the what meets resistance.

  • Strategic control should use leading indicators such as market share, customer satisfaction and employee engagement to detect drift before financial results decline.

Quick reference

Strategic Management

  • The resource-based view distinguishes threshold resources, which are needed to compete, from unique resources, which are the source of competitive advantage.

  • Dynamic capabilities are the organisational capacity to sense opportunities, seize them and reconfigure resources; they are most valuable in fast-changing environments.

  • The industry life cycle affects the intensity of rivalry: growth reduces rivalry, maturity increases it, and decline can trigger price wars and exit.

  • Strategic options should be evaluated for feasibility in terms of finance, people, technology and time; an option that cannot be resourced cannot be implemented.

  • Stakeholder engagement should be planned according to the Mendelow matrix; key players need involvement, not just information.

  • Organisational structure should fit the strategy: functional structures suit single-product strategies, divisional structures suit diversification, and matrix structures suit dual pressures.

  • Strategy implementation should be tracked with milestones and key performance indicators so that corrective action is possible before the annual results reveal failure.

  • Competitive advantage based on cost leadership requires a culture of cost control and continuous improvement; a culture that tolerates waste undermines the strategy.

Quick reference

Strategic Management

  • Porter's five forces: supplier power is reduced by multiple suppliers, low switching costs, standardised inputs and the threat of backward integration by the firm.

  • Buyer power is reduced by differentiated products, high switching costs, fragmented buyers and the firm's threat of forward integration.

  • The value chain's margin is the difference between the value created for the buyer and the cost of the value activities; both sides can be managed to widen it.

  • Strategic groups analysis should identify the group with the most favourable five forces and assess whether the firm can move to it by overcoming mobility barriers.

  • Diversification should be justified by a clear source of added value: economies of scope, transfer of competences, or superior capital allocation.

  • Strategic objectives should be few and prioritised; too many objectives dilute resources and make trade-offs invisible.

  • The balanced scorecard should link measures causally: learning and growth drives process performance, which drives customer outcomes, which drive financial results.

  • Strategy implementation should include a change management plan covering communication, training, incentives and quick wins to sustain momentum.

Quick reference

Strategic Management

  • Core competences must provide access to a wide variety of markets, make a significant contribution to perceived customer benefits, and be difficult for competitors to imitate.

  • The value chain can be reconfigured by outsourcing, insourcing or re-sequencing activities; reconfiguration can change the cost or value structure more than optimisation.

  • Differentiation must command a price premium that exceeds the extra cost of delivering it; otherwise the differentiation destroys margin.

  • Strategic options should be evaluated against the firm's risk appetite; an option that breaches the stated appetite requires board approval even if it is the most profitable.

  • Stakeholder analysis should identify each stakeholder's interest, power and likely reaction to each strategic option, then plan engagement accordingly.

  • Organisational culture change requires changes in reward systems, visible leadership behaviour and stories that reinforce the new way; statements of values alone do not change behaviour.

  • Strategy implementation should assign a single owner for each strategic objective; shared ownership without a lead usually results in no ownership.

  • Competitive intelligence should be continuous and systematic; ad hoc gathering misses changes in competitor intent and capability until they are visible in results.

Quick reference

Strategic Management

  • Porter's five forces: high entry barriers protect incumbent profits; low barriers allow new entrants to erode margins, especially where incumbents cannot retaliate credibly.

  • The value chain's support activities include procurement, technology development, human resource management and firm infrastructure; each can be a source of cost or differentiation advantage.

  • Strategic groups analysis shows that firms in different groups face different five-force intensities; a firm should choose a group where its capabilities match the forces.

  • Merger and acquisition value is created by synergy, market power or improved management; it is destroyed by overpayment, cultural conflict and poor integration.

  • Diversification should be evaluated against the attractiveness test, cost-of-entry test and better-off test; failing any one means the diversification is unlikely to create value.

  • Strategic objectives should be measurable and time-bound so that performance can be assessed and corrective action taken before the strategy fails.

  • The balanced scorecard should include both leading and lagging measures; financial measures are lagging and should be explained by leading operational and customer measures.

  • Strategy review should test the continued validity of the assumptions behind the strategy, not only whether the financial targets were achieved.

Quick reference

Strategic Management

  • Core competences are the collective learning of the organisation, especially the coordination of diverse skills and the integration of multiple technologies.

  • The value chain can be used to identify cost drivers at activity level: scale, learning, capacity utilisation, linkages, interrelationships, integration, timing, location and policy.

  • Differentiation drivers include product features, quality, service, brand, speed, customisation and location; each must be valued by buyers and difficult for rivals to imitate.

  • Strategic options should be evaluated for suitability against the key success factors of the market, not only against the firm's existing capabilities.

  • Stakeholder power can change over time; a regulator or customer group that is weak today may become a key player after a strategic decision affects them.

  • Organisational culture can support or block strategy; a culture that values cost control supports cost leadership, while a culture that values innovation supports differentiation.

  • Strategy implementation requires clear decision rights and accountability; ambiguity about who decides slows implementation and allows responsibility to be avoided.

  • Competitive advantage should be measured against the target segment's perception; internal measures of quality that customers do not value do not create advantage.

Quick reference

Strategic Management

  • Porter's five forces: the threat of new entrants depends on barriers to entry and the expected retaliation of incumbents; both must be assessed together.

  • The value chain's primary activities include inbound logistics, operations, outbound logistics, marketing and sales, and service; each can be a source of cost or differentiation.

  • Strategic groups are useful for identifying mobility barriers and for predicting competitor moves; firms in the same group are likely to respond similarly.

  • Diversification into related industries exploits economies of scope and transfers competences; unrelated diversification relies on financial control and capital allocation skills.

  • Strategic objectives should be cascaded so that each business unit's objectives trace to the corporate mission; unaligned objectives waste resources.

  • The balanced scorecard's customer perspective includes measures of satisfaction, retention, acquisition and profitability; these predict future financial performance.

  • Strategy implementation should include a communication plan that explains the case for change before describing the changes; without the why, the what meets resistance.

  • Strategic control should use leading indicators such as market share, customer satisfaction and employee engagement to detect drift before financial results decline.

Quick reference

Strategic Management

  • The resource-based view distinguishes threshold resources, which are needed to compete, from unique resources, which are the source of competitive advantage.

  • Dynamic capabilities are the organisational capacity to sense opportunities, seize them and reconfigure resources; they are most valuable in fast-changing environments.

  • The industry life cycle affects the intensity of rivalry: growth reduces rivalry, maturity increases it, and decline can trigger price wars and exit.

  • Strategic options should be evaluated for feasibility in terms of finance, people, technology and time; an option that cannot be resourced cannot be implemented.

  • Stakeholder engagement should be planned according to the Mendelow matrix; key players need involvement, not just information.

  • Organisational structure should fit the strategy: functional structures suit single-product strategies, divisional structures suit diversification, and matrix structures suit dual pressures.

  • Strategy implementation should be tracked with milestones and key performance indicators so that corrective action is possible before the annual results reveal failure.

  • Competitive advantage based on cost leadership requires a culture of cost control and continuous improvement; a culture that tolerates waste undermines the strategy.

Quick reference

Strategic Management

  • Porter's five forces: supplier power is reduced by multiple suppliers, low switching costs, standardised inputs and the threat of backward integration by the firm.

  • Buyer power is reduced by differentiated products, high switching costs, fragmented buyers and the firm's threat of forward integration.

  • The value chain's margin is the difference between the value created for the buyer and the cost of the value activities; both sides can be managed to widen it.

  • Strategic groups analysis should identify the group with the most favourable five forces and assess whether the firm can move to it by overcoming mobility barriers.

  • Diversification should be justified by a clear source of added value: economies of scope, transfer of competences, or superior capital allocation.

  • Strategic objectives should be few and prioritised; too many objectives dilute resources and make trade-offs invisible.

  • The balanced scorecard should link measures causally: learning and growth drives process performance, which drives customer outcomes, which drive financial results.

  • Strategy implementation should include a change management plan covering communication, training, incentives and quick wins to sustain momentum.

Quick reference

Strategic Management

  • Core competences must provide access to a wide variety of markets, make a significant contribution to perceived customer benefits, and be difficult for competitors to imitate.

  • The value chain can be reconfigured by outsourcing, insourcing or re-sequencing activities; reconfiguration can change the cost or value structure more than optimisation.

  • Differentiation must command a price premium that exceeds the extra cost of delivering it; otherwise the differentiation destroys margin.

  • Strategic options should be evaluated against the firm's risk appetite; an option that breaches the stated appetite requires board approval even if it is the most profitable.

  • Stakeholder analysis should identify each stakeholder's interest, power and likely reaction to each strategic option, then plan engagement accordingly.

  • Organisational culture change requires changes in reward systems, visible leadership behaviour and stories that reinforce the new way; statements of values alone do not change behaviour.

  • Strategy implementation should assign a single owner for each strategic objective; shared ownership without a lead usually results in no ownership.

  • Competitive intelligence should be continuous and systematic; ad hoc gathering misses changes in competitor intent and capability until they are visible in results.

Quick reference

Strategic Management

  • Porter's five forces: high entry barriers protect incumbent profits; low barriers allow new entrants to erode margins, especially where incumbents cannot retaliate credibly.

  • The value chain's support activities include procurement, technology development, human resource management and firm infrastructure; each can be a source of cost or differentiation advantage.

  • Strategic groups analysis shows that firms in different groups face different five-force intensities; a firm should choose a group where its capabilities match the forces.

  • Merger and acquisition value is created by synergy, market power or improved management; it is destroyed by overpayment, cultural conflict and poor integration.

  • Diversification should be evaluated against the attractiveness test, cost-of-entry test and better-off test; failing any one means the diversification is unlikely to create value.

  • Strategic objectives should be measurable and time-bound so that performance can be assessed and corrective action taken before the strategy fails.

  • The balanced scorecard should include both leading and lagging measures; financial measures are lagging and should be explained by leading operational and customer measures.

  • Strategy review should test the continued validity of the assumptions behind the strategy, not only whether the financial targets were achieved.

Quick reference

Strategic Management

  • Core competences are the collective learning of the organisation, especially the coordination of diverse skills and the integration of multiple technologies.

  • The value chain can be used to identify cost drivers at activity level: scale, learning, capacity utilisation, linkages, interrelationships, integration, timing, location and policy.

  • Differentiation drivers include product features, quality, service, brand, speed, customisation and location; each must be valued by buyers and difficult for rivals to imitate.

  • Strategic options should be evaluated for suitability against the key success factors of the market, not only against the firm's existing capabilities.

  • Stakeholder power can change over time; a regulator or customer group that is weak today may become a key player after a strategic decision affects them.

  • Organisational culture can support or block strategy; a culture that values cost control supports cost leadership, while a culture that values innovation supports differentiation.

  • Strategy implementation requires clear decision rights and accountability; ambiguity about who decides slows implementation and allows responsibility to be avoided.

  • Competitive advantage should be measured against the target segment's perception; internal measures of quality that customers do not value do not create advantage.

Quick reference

Strategic Management

  • Porter's five forces: the threat of new entrants depends on barriers to entry and the expected retaliation of incumbents; both must be assessed together.

  • The value chain's primary activities include inbound logistics, operations, outbound logistics, marketing and sales, and service; each can be a source of cost or differentiation.

  • Strategic groups are useful for identifying mobility barriers and for predicting competitor moves; firms in the same group are likely to respond similarly.

  • Diversification into related industries exploits economies of scope and transfers competences; unrelated diversification relies on financial control and capital allocation skills.

  • Strategic objectives should be cascaded so that each business unit's objectives trace to the corporate mission; unaligned objectives waste resources.

  • The balanced scorecard's customer perspective includes measures of satisfaction, retention, acquisition and profitability; these predict future financial performance.

  • Strategy implementation should include a communication plan that explains the case for change before describing the changes; without the why, the what meets resistance.

  • Strategic control should use leading indicators such as market share, customer satisfaction and employee engagement to detect drift before financial results decline.

Quick reference

Strategic Management

  • The resource-based view distinguishes threshold resources, which are needed to compete, from unique resources, which are the source of competitive advantage.

  • Dynamic capabilities are the organisational capacity to sense opportunities, seize them and reconfigure resources; they are most valuable in fast-changing environments.

  • The industry life cycle affects the intensity of rivalry: growth reduces rivalry, maturity increases it, and decline can trigger price wars and exit.

  • Strategic options should be evaluated for feasibility in terms of finance, people, technology and time; an option that cannot be resourced cannot be implemented.

  • Stakeholder engagement should be planned according to the Mendelow matrix; key players need involvement, not just information.

  • Organisational structure should fit the strategy: functional structures suit single-product strategies, divisional structures suit diversification, and matrix structures suit dual pressures.

  • Strategy implementation should be tracked with milestones and key performance indicators so that corrective action is possible before the annual results reveal failure.

  • Competitive advantage based on cost leadership requires a culture of cost control and continuous improvement; a culture that tolerates waste undermines the strategy.

Quick reference

Strategic Management

  • Porter's five forces: supplier power is reduced by multiple suppliers, low switching costs, standardised inputs and the threat of backward integration by the firm.

  • Buyer power is reduced by differentiated products, high switching costs, fragmented buyers and the firm's threat of forward integration.

  • The value chain's margin is the difference between the value created for the buyer and the cost of the value activities; both sides can be managed to widen it.

  • Strategic groups analysis should identify the group with the most favourable five forces and assess whether the firm can move to it by overcoming mobility barriers.

  • Diversification should be justified by a clear source of added value: economies of scope, transfer of competences, or superior capital allocation.

  • Strategic objectives should be few and prioritised; too many objectives dilute resources and make trade-offs invisible.

  • The balanced scorecard should link measures causally: learning and growth drives process performance, which drives customer outcomes, which drive financial results.

  • Strategy implementation should include a change management plan covering communication, training, incentives and quick wins to sustain momentum.

Quick reference

Strategic Management

  • Core competences must provide access to a wide variety of markets, make a significant contribution to perceived customer benefits, and be difficult for competitors to imitate.

  • The value chain can be reconfigured by outsourcing, insourcing or re-sequencing activities; reconfiguration can change the cost or value structure more than optimisation.

  • Differentiation must command a price premium that exceeds the extra cost of delivering it; otherwise the differentiation destroys margin.

  • Strategic options should be evaluated against the firm's risk appetite; an option that breaches the stated appetite requires board approval even if it is the most profitable.

  • Stakeholder analysis should identify each stakeholder's interest, power and likely reaction to each strategic option, then plan engagement accordingly.

  • Organisational culture change requires changes in reward systems, visible leadership behaviour and stories that reinforce the new way; statements of values alone do not change behaviour.

  • Strategy implementation should assign a single owner for each strategic objective; shared ownership without a lead usually results in no ownership.

  • Competitive intelligence should be continuous and systematic; ad hoc gathering misses changes in competitor intent and capability until they are visible in results.

Quick reference

Strategic Management

  • Porter's five forces: high entry barriers protect incumbent profits; low barriers allow new entrants to erode margins, especially where incumbents cannot retaliate credibly.

  • The value chain's support activities include procurement, technology development, human resource management and firm infrastructure; each can be a source of cost or differentiation advantage.

  • Strategic groups analysis shows that firms in different groups face different five-force intensities; a firm should choose a group where its capabilities match the forces.

  • Merger and acquisition value is created by synergy, market power or improved management; it is destroyed by overpayment, cultural conflict and poor integration.

  • Diversification should be evaluated against the attractiveness test, cost-of-entry test and better-off test; failing any one means the diversification is unlikely to create value.

  • Strategic objectives should be measurable and time-bound so that performance can be assessed and corrective action taken before the strategy fails.

  • The balanced scorecard should include both leading and lagging measures; financial measures are lagging and should be explained by leading operational and customer measures.

  • Strategy review should test the continued validity of the assumptions behind the strategy, not only whether the financial targets were achieved.

Quick reference

Strategic Management

  • Core competences are the collective learning of the organisation, especially the coordination of diverse skills and the integration of multiple technologies.

  • The value chain can be used to identify cost drivers at activity level: scale, learning, capacity utilisation, linkages, interrelationships, integration, timing, location and policy.

  • Differentiation drivers include product features, quality, service, brand, speed, customisation and location; each must be valued by buyers and difficult for rivals to imitate.

  • Strategic options should be evaluated for suitability against the key success factors of the market, not only against the firm's existing capabilities.

  • Stakeholder power can change over time; a regulator or customer group that is weak today may become a key player after a strategic decision affects them.

  • Organisational culture can support or block strategy; a culture that values cost control supports cost leadership, while a culture that values innovation supports differentiation.

  • Strategy implementation requires clear decision rights and accountability; ambiguity about who decides slows implementation and allows responsibility to be avoided.

  • Competitive advantage should be measured against the target segment's perception; internal measures of quality that customers do not value do not create advantage.

Quick reference

Strategic Management

  • Porter's five forces: the threat of new entrants depends on barriers to entry and the expected retaliation of incumbents; both must be assessed together.

  • The value chain's primary activities include inbound logistics, operations, outbound logistics, marketing and sales, and service; each can be a source of cost or differentiation.

  • Strategic groups are useful for identifying mobility barriers and for predicting competitor moves; firms in the same group are likely to respond similarly.

  • Diversification into related industries exploits economies of scope and transfers competences; unrelated diversification relies on financial control and capital allocation skills.

  • Strategic objectives should be cascaded so that each business unit's objectives trace to the corporate mission; unaligned objectives waste resources.

  • The balanced scorecard's customer perspective includes measures of satisfaction, retention, acquisition and profitability; these predict future financial performance.

  • Strategy implementation should include a communication plan that explains the case for change before describing the changes; without the why, the what meets resistance.

  • Strategic control should use leading indicators such as market share, customer satisfaction and employee engagement to detect drift before financial results decline.

Quick reference

Strategic Management

  • The resource-based view distinguishes threshold resources, which are needed to compete, from unique resources, which are the source of competitive advantage.

  • Dynamic capabilities are the organisational capacity to sense opportunities, seize them and reconfigure resources; they are most valuable in fast-changing environments.

  • The industry life cycle affects the intensity of rivalry: growth reduces rivalry, maturity increases it, and decline can trigger price wars and exit.

  • Strategic options should be evaluated for feasibility in terms of finance, people, technology and time; an option that cannot be resourced cannot be implemented.

  • Stakeholder engagement should be planned according to the Mendelow matrix; key players need involvement, not just information.

  • Organisational structure should fit the strategy: functional structures suit single-product strategies, divisional structures suit diversification, and matrix structures suit dual pressures.

  • Strategy implementation should be tracked with milestones and key performance indicators so that corrective action is possible before the annual results reveal failure.

  • Competitive advantage based on cost leadership requires a culture of cost control and continuous improvement; a culture that tolerates waste undermines the strategy.

Quick reference

Strategic Management

  • Porter's five forces: supplier power is reduced by multiple suppliers, low switching costs, standardised inputs and the threat of backward integration by the firm.

  • Buyer power is reduced by differentiated products, high switching costs, fragmented buyers and the firm's threat of forward integration.

  • The value chain's margin is the difference between the value created for the buyer and the cost of the value activities; both sides can be managed to widen it.

  • Strategic groups analysis should identify the group with the most favourable five forces and assess whether the firm can move to it by overcoming mobility barriers.

  • Diversification should be justified by a clear source of added value: economies of scope, transfer of competences, or superior capital allocation.

  • Strategic objectives should be few and prioritised; too many objectives dilute resources and make trade-offs invisible.

  • The balanced scorecard should link measures causally: learning and growth drives process performance, which drives customer outcomes, which drive financial results.

  • Strategy implementation should include a change management plan covering communication, training, incentives and quick wins to sustain momentum.

Quick reference

Strategic Management

  • Core competences must provide access to a wide variety of markets, make a significant contribution to perceived customer benefits, and be difficult for competitors to imitate.

  • The value chain can be reconfigured by outsourcing, insourcing or re-sequencing activities; reconfiguration can change the cost or value structure more than optimisation.

  • Differentiation must command a price premium that exceeds the extra cost of delivering it; otherwise the differentiation destroys margin.

  • Strategic options should be evaluated against the firm's risk appetite; an option that breaches the stated appetite requires board approval even if it is the most profitable.

  • Stakeholder analysis should identify each stakeholder's interest, power and likely reaction to each strategic option, then plan engagement accordingly.

  • Organisational culture change requires changes in reward systems, visible leadership behaviour and stories that reinforce the new way; statements of values alone do not change behaviour.

  • Strategy implementation should assign a single owner for each strategic objective; shared ownership without a lead usually results in no ownership.

  • Competitive intelligence should be continuous and systematic; ad hoc gathering misses changes in competitor intent and capability until they are visible in results.

Quick reference

Strategic Management

  • Porter's five forces: high entry barriers protect incumbent profits; low barriers allow new entrants to erode margins, especially where incumbents cannot retaliate credibly.

  • The value chain's support activities include procurement, technology development, human resource management and firm infrastructure; each can be a source of cost or differentiation advantage.

  • Strategic groups analysis shows that firms in different groups face different five-force intensities; a firm should choose a group where its capabilities match the forces.

  • Merger and acquisition value is created by synergy, market power or improved management; it is destroyed by overpayment, cultural conflict and poor integration.

  • Diversification should be evaluated against the attractiveness test, cost-of-entry test and better-off test; failing any one means the diversification is unlikely to create value.

  • Strategic objectives should be measurable and time-bound so that performance can be assessed and corrective action taken before the strategy fails.

  • The balanced scorecard should include both leading and lagging measures; financial measures are lagging and should be explained by leading operational and customer measures.

  • Strategy review should test the continued validity of the assumptions behind the strategy, not only whether the financial targets were achieved.

Quick reference

Strategic Management

  • Core competences are the collective learning of the organisation, especially the coordination of diverse skills and the integration of multiple technologies.

  • The value chain can be used to identify cost drivers at activity level: scale, learning, capacity utilisation, linkages, interrelationships, integration, timing, location and policy.

  • Differentiation drivers include product features, quality, service, brand, speed, customisation and location; each must be valued by buyers and difficult for rivals to imitate.

  • Strategic options should be evaluated for suitability against the key success factors of the market, not only against the firm's existing capabilities.

  • Stakeholder power can change over time; a regulator or customer group that is weak today may become a key player after a strategic decision affects them.

  • Organisational culture can support or block strategy; a culture that values cost control supports cost leadership, while a culture that values innovation supports differentiation.

  • Strategy implementation requires clear decision rights and accountability; ambiguity about who decides slows implementation and allows responsibility to be avoided.

  • Competitive advantage should be measured against the target segment's perception; internal measures of quality that customers do not value do not create advantage.

Quick reference

Strategic Management

  • Porter's five forces: the threat of new entrants depends on barriers to entry and the expected retaliation of incumbents; both must be assessed together.

  • The value chain's primary activities include inbound logistics, operations, outbound logistics, marketing and sales, and service; each can be a source of cost or differentiation.

  • Strategic groups are useful for identifying mobility barriers and for predicting competitor moves; firms in the same group are likely to respond similarly.

  • Diversification into related industries exploits economies of scope and transfers competences; unrelated diversification relies on financial control and capital allocation skills.

  • Strategic objectives should be cascaded so that each business unit's objectives trace to the corporate mission; unaligned objectives waste resources.

  • The balanced scorecard's customer perspective includes measures of satisfaction, retention, acquisition and profitability; these predict future financial performance.

  • Strategy implementation should include a communication plan that explains the case for change before describing the changes; without the why, the what meets resistance.

  • Strategic control should use leading indicators such as market share, customer satisfaction and employee engagement to detect drift before financial results decline.

Quick reference

Strategic Management

  • The resource-based view distinguishes threshold resources, which are needed to compete, from unique resources, which are the source of competitive advantage.

  • Dynamic capabilities are the organisational capacity to sense opportunities, seize them and reconfigure resources; they are most valuable in fast-changing environments.

  • The industry life cycle affects the intensity of rivalry: growth reduces rivalry, maturity increases it, and decline can trigger price wars and exit.

  • Strategic options should be evaluated for feasibility in terms of finance, people, technology and time; an option that cannot be resourced cannot be implemented.

  • Stakeholder engagement should be planned according to the Mendelow matrix; key players need involvement, not just information.

  • Organisational structure should fit the strategy: functional structures suit single-product strategies, divisional structures suit diversification, and matrix structures suit dual pressures.

  • Strategy implementation should be tracked with milestones and key performance indicators so that corrective action is possible before the annual results reveal failure.

  • Competitive advantage based on cost leadership requires a culture of cost control and continuous improvement; a culture that tolerates waste undermines the strategy.

Quick reference

Strategic Management

  • Porter's five forces: supplier power is reduced by multiple suppliers, low switching costs, standardised inputs and the threat of backward integration by the firm.

  • Buyer power is reduced by differentiated products, high switching costs, fragmented buyers and the firm's threat of forward integration.

  • The value chain's margin is the difference between the value created for the buyer and the cost of the value activities; both sides can be managed to widen it.

  • Strategic groups analysis should identify the group with the most favourable five forces and assess whether the firm can move to it by overcoming mobility barriers.

  • Diversification should be justified by a clear source of added value: economies of scope, transfer of competences, or superior capital allocation.

  • Strategic objectives should be few and prioritised; too many objectives dilute resources and make trade-offs invisible.

  • The balanced scorecard should link measures causally: learning and growth drives process performance, which drives customer outcomes, which drive financial results.

  • Strategy implementation should include a change management plan covering communication, training, incentives and quick wins to sustain momentum.

Quick reference

Strategic Management

  • Core competences must provide access to a wide variety of markets, make a significant contribution to perceived customer benefits, and be difficult for competitors to imitate.

  • The value chain can be reconfigured by outsourcing, insourcing or re-sequencing activities; reconfiguration can change the cost or value structure more than optimisation.

  • Differentiation must command a price premium that exceeds the extra cost of delivering it; otherwise the differentiation destroys margin.

  • Strategic options should be evaluated against the firm's risk appetite; an option that breaches the stated appetite requires board approval even if it is the most profitable.

  • Stakeholder analysis should identify each stakeholder's interest, power and likely reaction to each strategic option, then plan engagement accordingly.

  • Organisational culture change requires changes in reward systems, visible leadership behaviour and stories that reinforce the new way; statements of values alone do not change behaviour.

  • Strategy implementation should assign a single owner for each strategic objective; shared ownership without a lead usually results in no ownership.

  • Competitive intelligence should be continuous and systematic; ad hoc gathering misses changes in competitor intent and capability until they are visible in results.