CIMA E3 cheat sheet
CIMA E3 · Keep the key ideas within reach.
Strategic Management
Strategic position (external environment, internal resources, stakeholder expectations) feeds strategic choices (business, corporate, international) which feed strategy into action (organising, resourcing, change).
Porter's five forces: threat of new entrants, bargaining power of buyers, bargaining power of suppliers, threat of substitutes, rivalry among existing competitors; high combined force intensity compresses industry profitability.
PESTEL covers Political, Economic, Social, Technological, Environmental and Legal macro factors; it scans the general environment, not the industry-specific competitive structure.
Value chain splits activities into primary (inbound logistics, operations, outbound logistics, marketing and sales, service) and support (firm infrastructure, HR, technology, procurement).
Resource-based view test for a strategic capability: valuable, rare, inimitable and non-substitutable (VRIN); only capabilities passing all four yield sustained competitive advantage.
Ansoff matrix: existing market/existing product = market penetration; new product/existing market = product development; existing product/new market = market development; new product/new market = diversification.
BCG matrix: high growth/high share = star; low growth/high share = cash cow; high growth/low share = question mark; low growth/low share = dog.
Porter's generic strategies: cost leadership, differentiation, and focus (cost focus or differentiation focus); being stuck in the middle means pursuing neither advantage clearly and earns below-average returns.
Safeguard against strategic drift by comparing intended strategy with emergent strategy and realised strategy; gap analysis and horizon scanning trigger corrective action.
Strategic Management
Core competence (Prahalad and Hamel) must provide access to a wide variety of markets, make a significant contribution to perceived customer benefits, and be hard for competitors to imitate.
Mendelow matrix classifies stakeholders by power and interest: high power/high interest = key players (engage closely); high power/low interest = keep satisfied; low power/high interest = keep informed; low power/low interest = minimal effort.
Strategic gaps arise between where the organisation is and where it wants to be; gap analysis identifies them and drives the choice of strategic option to close each one.
Corporate parenting adds value when the centre creates more benefit than the cost of its overhead; portfolio analysis, synergy and central services are the typical parenting roles.
Market segmentation divides customers by demographic, geographic, psychographic or behavioural criteria; targeting selects segments where the firm's capabilities match segment attractiveness.
Product life cycle stages are introduction, growth, maturity and decline; cash flow is negative at introduction, peaks at maturity and falls in decline, which drives portfolio balance decisions.
Competitor analysis uses three questions: what drives the competitor (objectives), what it is doing (current strategy and assumptions), and what it can do (capabilities) to anticipate responses.
Strategic options are evaluated on three criteria: suitability (fits the environment and capabilities), acceptability (risk, return and stakeholder reactions) and feasibility (resources and competences available).
A strategic business unit is a distinct part with its own mission, competitors and profit responsibility, allowing separate competitive strategies within one corporate portfolio.
Strategic Management
SWOT summarises internal strengths and weaknesses against external opportunities and threats; it is a summary tool, not an analysis in itself, and must be paired with TOWS-style matching to generate options.
Industry attractiveness is judged by five-forces intensity, market growth, entry barriers and cyclicality; a firm with no distinctive capability should avoid highly unattractive industries regardless of its strategy.
Diversification creates value only when it exploits economies of scope, transfers competences, or reduces risk more cheaply than shareholders could achieve themselves through a diversified portfolio.
Integration choices: vertical integration secures supply or distribution but raises fixed costs and reduces flexibility; outsourcing lowers capital employed but transfers margin and control to the supplier.
Strategic control compares performance against milestones and adjusts the strategy; operational control compares actual against budget and adjusts activity within the existing strategy.
Balanced scorecard perspectives are financial, customer, internal business process, and learning and growth; measures are chosen so lagging financial results are explained by leading drivers.
Porter's diamond explains national competitive advantage through factor conditions, demand conditions, related and supporting industries, and firm strategy, structure and rivalry.
Merger and acquisition success depends on strategic fit, cultural fit and integration capability; most value is lost in post-deal integration, not in the negotiation.
Strategic alliances and joint ventures give access to capabilities or markets without full ownership; risks include loss of know-how, conflicting objectives and weak exit provisions.
Strategic Management
Blue ocean strategy seeks uncontested market space by value innovation: raising buyer value while lowering cost, rather than beating rivals on the same value curve.
Scenario planning builds several plausible futures and tests whether the chosen strategy is robust across all of them; it does not forecast a single most likely outcome.
Strategic risk categories include environmental risk, competitive risk, operational risk and reputational risk; each strategic option should be stress-tested against all four before approval.
Benchmarking compares processes and performance against best practice, internal peers, competitors or generic benchmarks; it identifies gaps but does not by itself explain root causes.
The cultural web (rituals, stories, symbols, power structures, organisational structures, control systems, paradigm) diagnoses whether culture supports or blocks a chosen strategy.
Kotter's eight steps of change: urgency, guiding coalition, vision, communicate, empower action, short-term wins, consolidate, embed in culture; skipping steps undermines the change.
Public sector strategy adds value-for-money (economy, efficiency, effectiveness) and stakeholder accountability alongside profit, so private-sector profit tests must be adapted.
Sustainable competitive advantage erodes through imitation and substitution; the firm must renew capabilities dynamically rather than defend a static position.
Strategic performance measurement should link objectives to measures causally; a measure with no link to a strategic objective creates activity without direction.
Strategic Management
Vertical scope decision rule: integrate when transaction-specific assets and uncertainty are high and the activity is strategically critical; buy from the market when supply is competitive and non-specific.
Cost leadership requires a low-cost position sustained by scale, experience curve, process design or tight cost control; offering the lowest price without the lowest cost destroys margin.
Differentiation must command a price premium exceeding the extra cost of delivering it; non-price buyer value (quality, brand, service, speed) is the basis of the premium.
Focus strategy succeeds where segments have distinct needs, are served poorly by broad rivals, and the segment is large enough to be profitable but not attractive to mass-market competitors.
Strategic objectives should be SMART and cascaded so each business unit's objectives trace to the corporate mission; unaligned objectives waste resources.
A mission states purpose and scope (who we serve, what we provide); a vision states the desired future state; values state behavioural constraints. Conflating them weakens communication.
First-mover advantage arises from pre-empting scarce resources, building switching costs and learning-curve gains; late movers can free-ride on pioneering investment and avoid pioneer errors.
The experience curve predicts unit cost falls by a constant percentage each time cumulative output doubles; it applies to value-added cost, not to purchased material alone.
Strategic Management
Strategic management process: define mission and objectives, analyse environment and capabilities, generate and evaluate options, select strategy, implement, then review and control.
Environmental uncertainty is managed by buffering (stock, slack, extra capacity) or bridging (alliances, contracts, lobbying); buffering absorbs shock, bridging reduces dependence at source.
Game theory for competitor interaction: cooperation pays where the game is repeated and the payoff from retaliation outweighs short-term gain; defection pays in one-off, low-transparency settings.
Strategic drift occurs when incremental change lags environmental change; the four phases are incremental change, strategic drift, flux and transformational change.
Organisational structure must fit strategy: functional suits single-product cost focus, divisional suits diversified portfolios, matrix suits dual pressures but raises coordination cost and ambiguity.
Network and virtual structures reduce fixed cost and increase flexibility but depend on trust, contracts and shared systems; they shift risk to partners and reduce direct control.
Value migration occurs when profit pools shift along the value chain; firms must reposition towards activities where value is migrating, not defend historically profitable stages.
Knowledge management converts individual know-how into organisational capability through codification, communities of practice and systems; tacit knowledge resists codification and is transferred by people.
Strategic Management
Portfolio management decision rule: fund stars and question marks with selective investment, harvest cash cows to fund them, and divest dogs unless they support another unit.
Parenting advantage test: does the parent add value to the business, and does the parent add more value than an alternative parent would? Both must hold.
A strategic gap in resources is closed by internal development, acquisition or alliance; internal development is slow but controlled, acquisition is fast but costly, alliance is cheap but shared.
Risk appetite sets the boundary for acceptable strategic risk; options exceeding the stated appetite require board-level approval regardless of expected return.
Porter's value chain margin equals total value minus the cost of performing value activities; cost advantage comes from lowering activity cost, differentiation from raising buyer value in activities.
Strategic success criteria: competitive advantage (superior value), strategic fit (match to environment and resources), and stakeholder satisfaction (acceptable outcomes for key players).
The industry life cycle (introduction, growth, maturity, decline) changes the dominant success factor: innovation in introduction, scale in growth, cost and differentiation in maturity, retrenchment in decline.
Global strategy options: multidomestic (local responsiveness), global (standardisation and scale), transnational (both, via networks) and international (export home-country capability).
Strategic Management
Stakeholder mapping must be refreshed as coalitions change; a stakeholder with low interest today may become a key player when a decision affects them directly.
Strategic evaluation of risk uses sensitivity analysis (one variable at a time), scenario analysis (combined variables) and simulation; sensitivity identifies critical variables but ignores correlation.
Strategic options should be ranked on expected value, risk-adjusted return and fit with risk appetite; the highest expected return option is not automatically selected if its risk breaches appetite.
Capability gap analysis compares required competences for the chosen strategy against current competences; the difference defines the learning, recruitment or acquisition agenda.
Market attractiveness and competitive strength grid (GE/McKinsey) plots business units on industry attractiveness and competitive strength; invest where both are high, harvest where both are low.
The value proposition states the bundle of benefits offered and the price asked; it must be perceived as superior by the target segment, not merely asserted by the firm.
Strategic communication must address the 'why' before the 'what'; change programmes fail when the case for change is not understood by those who must deliver it.
Control of strategy implementation uses critical success factors and key performance indicators; leading indicators predict outcomes, lagging indicators confirm them after the fact.
Strategic Management
Competitive benchmarking of a rival's strategy uses its publicly stated objectives, capital allocation pattern and announced capacity moves as evidence of intent.
Strategic alliances should specify governance, profit share, intellectual property ownership and exit terms before launch; ambiguity in these four areas is the main cause of failure.
The seven S framework (strategy, structure, systems, staff, skills, style, shared values) diagnoses alignment; changing strategy without adjusting the other six S elements produces implementation failure.
Cost advantage sustainability depends on barriers to imitation: scale economies, proprietary process, learning curve and supplier relationships that rivals cannot replicate quickly.
Diversification test: the attractiveness test, the cost-of-entry test and the better-off test must all pass; failing the better-off test means shareholders could diversify more cheaply themselves.
Strategy review cycle: monitor environment and performance continuously, formally reassess strategic fit at planned intervals, and trigger an off-cycle review when a critical assumption breaks.
Competitor retaliation is most likely where exit barriers are high, growth is slow and the attacker targets the rival's core market; entry should target segments the incumbent values least.
Public-sector and not-for-profit strategy evaluates outcomes for service users and taxpayers; success measures combine effectiveness, equity and value for money, not profit alone.
Strategic Management
Horizontal integration merges competitors at the same stage; it raises market share and pricing power but attracts regulatory scrutiny and reduces customer choice.
Strategic leadership sets direction, builds capability and shapes culture; the board's role is to challenge and approve strategy, not to manage its day-to-day delivery.
Corporate governance affects strategy through board composition, risk oversight and executive incentives; misaligned incentives drive short-term decisions that erode long-term advantage.
A strategic option's feasibility depends on finance, people, technology and time; a suitable and acceptable option that cannot be resourced is not feasible and must be rejected or staged.
Emergent strategy arises from bottom-up decisions and experimentation; it can be superior to deliberate strategy in fast-changing environments where central planning lags reality.
Value innovation removes or reduces factors the industry competes on and raises or creates factors buyers value, so cost falls while differentiation rises simultaneously.
Strategic performance dashboards should include external indicators (market share, customer satisfaction) alongside internal ones (cost, quality, cycle time) to avoid inward-looking control.
Exit barriers (specialised assets, contractual obligations, emotional attachment) keep firms competing in unattractive industries and depress returns for all participants.
Strategic Management
PESTEL factors should be assessed for likelihood and impact, then linked to specific strategic options; a list of factors without impact assessment adds no decision value.
The industry attractiveness test for diversification requires structural attractiveness (five forces) plus future attractiveness, not current profitability alone.
Core rigidity occurs when competences that once delivered success become barriers to change; firms must unlearn routines that no longer fit the environment.
Strategic control systems use premise control (monitoring assumptions), implementation control (milestone reviews) and strategic surveillance (general environment scanning).
A differentiating firm must control cost sufficiently to avoid a price premium so high that buyers switch; the premium must stay below the buyer's perceived value of the difference.
Market development risks include unfamiliar customer needs, distribution gaps and brand stretch; it is lower risk than diversification because product capability is retained.
Joint venture control is shared by definition; a partner seeking unilateral control should use a wholly owned subsidiary or a contractual alliance instead.
Strategic fit between parent and business is highest where the parent understands the unit's critical success factors and transfers relevant skills rather than generic financial control.
Strategic Management
Consolidation strategy in maturity focuses on defending share, improving cost efficiency and generating cash; growth through acquisition at this stage often destroys value by overpaying.
Turnaround strategy sequence: retrenchment (cut costs, dispose of non-core assets, stabilise cash), then recovery (rebuild the value proposition), then growth.
Strategic decisions are long-term, involve significant resource commitment, are hard to reverse and are made under uncertainty; operational decisions are short-term, reversible and routine.
The value chain's support activities each can be a source of advantage: procurement (supplier relationships), technology development (process innovation), HR (skills) and infrastructure (systems).
Competitive advantage from differentiation is sustained where the source is intangible (brand, culture, relationships) because intangibles are harder to observe and copy than physical assets.
Objectives should be set at corporate, business and functional levels; conflict between levels signals unclear priorities and must be resolved before implementation begins.
Stakeholder power comes from control of resources, position in the value chain, formal authority or ability to influence opinion; interest alone does not confer power.
Strategic risk registers record likelihood, impact, owner and mitigation for each strategic risk; unowned risks are not managed and should be escalated to the board.
Strategic Management
Market penetration is the lowest-risk Ansoff option because it uses existing products in existing markets; it relies on increasing share, usage frequency or converting non-users.
Diversification is the highest-risk Ansoff option; related diversification exploits shared capabilities or value-chain links, unrelated diversification relies mainly on financial synergy.
The five-forces analysis should be done at the level of a strategic group, not a broad industry, because forces differ between groups serving different segments.
Strategic groups are sets of firms following similar strategies on the same strategic dimensions; mobility barriers between groups explain persistent profit differences.
Competitor profiling should record objectives, assumptions, current strategy and capabilities; assumptions are the most often overlooked and the most revealing element.
Value chain analysis links cost and value to activities; a firm can outsource activities where it has no advantage and retain those where it creates or protects differentiation.
Culture change follows changes in systems and behaviour more reliably than statements of values; reward systems and visible leadership behaviour are the strongest levers.
Strategic implementation plan needs owners, milestones, resources and review points; a strategy without an implementation plan with named owners is an intention, not a decision.
Strategic Management
Porter's five forces: supplier power rises with few suppliers, high switching costs and threat of forward integration; buyer power rises with concentration, low switching costs and threat of backward integration.
Threat of substitutes depends on relative price-performance and switching costs; a substitute from outside the industry can destroy demand faster than an in-industry rival.
Barriers to entry include scale economies, capital requirements, brand loyalty, regulation, access to distribution and retaliation expected from incumbents.
Rivalry intensity rises with many equal competitors, slow growth, high fixed costs, low differentiation, high exit barriers and capacity added in large increments.
The resource-based view distinguishes threshold resources (needed to compete) from unique resources (source of advantage); only the latter pass the VRIN test.
Dynamic capabilities are the capacity to sense opportunities, seize them and reconfigure resources; they matter most where the environment changes quickly.
Strategy implementation failure is most often caused by inadequate resourcing, unclear accountability, cultural resistance and poor communication, not by a wrong strategic choice.
Strategic options generation uses SWOT matching, Ansoff, BCG, five forces and value chain analysis together; relying on a single framework narrows the option set.
Strategic Management
The board approves strategy and monitors performance; executive management formulates and implements it. Confusing the two roles weakens governance and accountability.
Strategic decision-making under uncertainty uses decision trees for sequential choices, expected value for repeatable risks and scenario analysis for structural uncertainty.
Real options thinking values the flexibility to defer, expand, contract or abandon; a staged investment preserves the option to stop and is worth more than a single irreversible commitment.
Competitive position should be measured against the target segment's perception, not internal belief; perceived value drives price premium and share.
The value chain margin is the difference between total value created for the buyer and the total cost of the value activities; both sides can be managed to widen it.
Strategic change programmes require a coalition with formal authority, credibility and resources; a coalition of the willing without authority stalls at the first conflict.
Benchmarking should compare like with like; comparing a small specialist against a large diversified firm without adjusting for scale and scope produces misleading gaps.
An organisation's mission should answer who it serves, what it provides and how it differs; a mission that could describe any competitor provides no strategic direction.
Strategic Management
Vertical integration decision: integrate backwards to secure critical inputs and capture supplier margin; integrate forwards to control distribution and customer access.
Disintegration and outsourcing increase dependence on suppliers; contracts must cover service levels, price mechanisms, intellectual property and exit to manage that dependence.
Strategic fit between environment and strategy is temporary; continuous scanning and periodic strategic review keep the fit current as competitors and customers change.
The experience curve and learning curve differ: the experience curve covers total cumulative output including process improvement, the learning curve covers individual operator skill gains.
Stakeholder engagement strategy should match the Mendelow quadrant: key players need genuine involvement in decisions, not just information after the fact.
Acquisition premium must be justified by synergy value exceeding the premium; paying a premium for synergies that accrue to the target's shareholders destroys acquirer value.
Key success factors are the few things a firm must do well to win in its market; they derive from customers' needs and the basis of competition, not from internal preference.
Strategic performance review should test whether the assumptions behind the strategy still hold, not only whether the financial targets were met.
Strategic Management
Porter's generic strategy choice depends on the source of advantage (low cost or differentiation) and the competitive scope (broad or narrow); combining cost focus and differentiation focus in one unit creates ambiguity.
Differentiation sources include product features, quality, reliability, service, brand, speed and customisation; each must be valued by the target buyer and hard to imitate.
A cost leader must still achieve parity or proximity on differentiation bases that buyers value; falling below the threshold of acceptability loses customers regardless of price.
Market segmentation criteria: segments must be measurable, accessible, substantial, differentiable and actionable; a segment failing any criterion cannot support a targeted strategy.
Strategic flexibility is valuable where demand is volatile; it is achieved through variable cost structures, multi-skilled staff, flexible contracts and modular capacity.
Competitor response profiles should identify which rivals will retaliate, how fast and with what means; entry into a rival's core market provokes the strongest response.
Public-sector strategy must reconcile political objectives, professional standards and user needs; conflicting objectives must be prioritised explicitly rather than averaged.
Strategy implementation requires aligning structure, systems, staff, skills, style and shared values with the chosen strategy; misalignment in any one element erodes delivery.
Strategic Management
Portfolio balance requires a mix of cash generators and cash users; a portfolio of only question marks starves itself of funding and a portfolio of only cash cows lacks future growth.
Strategic due diligence on an acquisition covers market position, customer concentration, cost base, management capability and cultural compatibility, not only financial statements.
The value chain can be reconfigured (not just optimised) by outsourcing, insourcing or re-sequencing activities; reconfiguration is a source of advantage when it changes the cost or value structure.
Competitive advantage is temporary unless protected by isolating mechanisms: patents, brand, switching costs, network effects, scale and learning.
Scenario planning output is a set of robust strategic options that perform acceptably across scenarios, plus early warning indicators that signal which scenario is unfolding.
Strategic objectives must be owned at board level; delegating strategic objectives to operational managers without board ownership removes accountability for the strategy itself.
Market entry mode choice (export, licence, franchise, joint venture, wholly owned subsidiary) trades control against risk and speed; higher control carries higher capital and risk.
Strategic control should detect drift early through leading indicators such as share loss, margin erosion and customer satisfaction decline before financial results deteriorate.
Strategic Management
Five-forces analysis is static; it must be repeated as industry structure changes through consolidation, regulation or technology, and the direction of change matters as much as the current level.
Resource audit classifies resources as physical, financial, human, technological and reputational; each is assessed for quantity, quality and flexibility.
The value system extends the value chain to suppliers' and buyers' chains; advantage can come from managing the whole system, not only the firm's own activities.
Strategic options must be internally consistent; combining cost leadership and broad differentiation without a clear structural separation usually produces neither.
Risk mitigation for strategic options includes staging investment, piloting, contractual protection, insurance and diversification of dependence.
The board's risk appetite statement should specify the types and levels of risk acceptable in pursuit of strategy, and options exceeding it require explicit approval.
Competitor intelligence should be gathered ethically from public sources, customers, suppliers and employees; illegal or unethical intelligence gathering creates legal and reputational risk.
Strategy communication must reach employees, customers and investors with consistent messages; inconsistent messages destroy credibility and slow implementation.
Strategic Management
The Ansoff matrix risk ranking from lowest to highest is market penetration, product development (or market development depending on capability), then diversification; risk rises with unfamiliarity on both axes.
Core competence must be difficult for competitors to imitate and must contribute to perceived customer value; a competence that customers do not value is not a source of advantage.
Strategic alliances are appropriate where speed matters, capital is limited and the partner brings complementary rather than overlapping capabilities.
Value chain analysis should identify activities where the firm has a cost or value advantage and activities where it is below parity; the latter are candidates for outsourcing or investment.
The balanced scorecard links measures causally: learning and growth drives process performance, which drives customer outcomes, which drive financial results.
Strategic control uses interactive controls (focused on uncertainty and change) alongside diagnostic controls (focused on targets); over-reliance on diagnostic controls blinds the firm to change.
Organisational culture can be a source of sustained advantage when it is valuable, rare and hard to imitate; it becomes a liability when it resists necessary change.
Strategy review should include a 'what would have to be true' test for each major assumption; assumptions that are both uncertain and critical need monitoring or hedging.
Strategic Management
Porter's five forces: the threat of new entrants is low where incumbents have scale, brand, patents, regulation or control of distribution and where retaliation is credible.
The value chain's primary activities are directly concerned with creating and delivering the product; support activities enable them, and both can be sources of cost or differentiation advantage.
Strategic groups analysis identifies mobility barriers that protect group profits and shows which group is best placed to move to a more attractive group.
Merger integration should be planned before completion, with a clear day-one plan, retention of key people and a single communication channel to customers and staff.
Diversification into unrelated industries requires a parenting capability in financial control and capital allocation; without it, the parent adds cost rather than value.
Strategic objectives should be few and prioritised; too many objectives dilute resources and make trade-offs invisible to those implementing the strategy.
The industry life cycle affects the appropriate strategy: growth favours investment in capacity and share, maturity favours efficiency and differentiation, decline favours harvest or exit.
Stakeholder expectations shape what counts as acceptable strategy; a strategy that maximises profit but alienates key stakeholders may be unacceptable and unsustainable.
Strategic Management
A strategic business unit should have a distinct external market, its own competitors and control over the resources needed to compete; otherwise it is a department, not an SBU.
The GE/McKinsey grid uses industry attractiveness and competitive strength, each built from weighted factors; the weighting must reflect the specific business, not a generic list.
Value innovation (blue ocean) requires simultaneous pursuit of differentiation and low cost, achieved by eliminating and reducing cost-driving factors while raising and creating value-driving factors.
Strategic risk from technology includes disruption of the value proposition, obsolescence of assets and loss of data; each requires a specific mitigation plan.
Competitive advantage in mature markets increasingly comes from cost efficiency, customer retention and service quality rather than product innovation alone.
The strategy formulation sequence is analysis, option generation, evaluation, selection and implementation planning; skipping evaluation leads to options chosen on preference rather than evidence.
Strategic performance measures should be few, balanced and linked to objectives; too many measures obscure priorities and encourage gaming of individual indicators.
Exit from an industry is easier where assets are general-purpose and contracts are short; high exit barriers prolong overcapacity and depress returns for all firms.
Strategic Management
Core competences are collective learning in the organisation, especially about coordinating diverse skills and integrating technologies; they reside in the organisation, not in a single individual.
The value chain margin can be widened by lowering activity costs, raising buyer value or reconfiguring activities; reconfiguration often yields larger gains than incremental optimisation.
Strategic fit between parent and business requires the parent to understand the unit's critical success factors and to add value through relevant skills, not generic financial control.
Market development is appropriate where existing products have unexploited appeal in new segments or geographies and the firm can access distribution and build brand recognition.
The five forces framework identifies industry profitability potential, not a firm's profitability; a firm can outperform an unattractive industry through superior position or capability.
Strategic control should be forward-looking; relying only on post-hoc financial variance analysis means corrective action arrives after the strategic damage is done.
Stakeholder management should identify each stakeholder's interest, power and likely reaction to each strategic option, then plan engagement accordingly.
A strategy is only realised through aligned incentives, resources and decision rights; misaligned incentives cause behaviour that contradicts the stated strategy.
Strategic Management
Porter's five forces: buyer power is high where buyers are concentrated, purchase in large volumes, face low switching costs, can backward integrate or have full price information.
Supplier power is high where suppliers are few, the input is critical, switching costs are high, suppliers can forward integrate or the firm is not an important customer.
The resource-based view: resources are inputs, capabilities are the routines that combine them; competitive advantage comes from capabilities that are valuable, rare, inimitable and non-substitutable.
Strategic options evaluation uses suitability, acceptability and feasibility; acceptability covers risk, return and stakeholder reactions, while feasibility covers resources and competences.
Ansoff's diversification is related when it shares value-chain activities or capabilities with existing business; unrelated diversification relies on financial portfolio benefits alone.
Organisational structure follows strategy, but structure also constrains future strategy; a rigid structure can prevent the firm from pursuing options the market demands.
Competitor analysis should distinguish competitors' stated strategy from their realised strategy; the gap reveals capability limits and likely future moves.
Strategy implementation requires a change management plan covering communication, training, incentives and quick wins to sustain momentum through the transitional period.
Strategic Management
Strategic drift is diagnosed by comparing the rate of environmental change with the rate of organisational change; when the environment moves faster, drift has begun.
The cultural web's paradigm is the deepest element; changing rituals, stories and symbols without changing the paradigm produces superficial compliance, not culture change.
Value chain analysis should be performed for competitors where possible; comparing activity costs reveals where a rival's cost advantage or differentiation originates.
A strategic option's acceptability to shareholders depends on expected return, risk and timescale; a long-payback option may be unacceptable even if it is suitable and feasible.
Portfolio analysis should consider the fit of each business with the parent's competences, not only its growth and share; a star that the parent cannot support destroys value.
Strategic risk appetite should be expressed in terms of categories and limits (market, credit, operational, reputational) so that options can be tested against it objectively.
Market segmentation should be based on needs and behaviour, not only demographics; demographic segments often contain several distinct need-based segments.
Strategy implementation should be tracked with milestones and leading indicators so that corrective action is possible before the annual results reveal failure.
Strategic Management
The value chain's margin is the reward for performing value activities; a firm that performs the same activities as rivals at the same cost and value earns only normal returns.
Strategic groups are defined by dimensions such as price, quality, distribution channel and geographic scope; firms within a group face similar competitive forces.
Diversification should be judged against the better-off test: the business must gain more from the parent than it would as a standalone, and the parent must add more than an alternative owner.
The balanced scorecard's learning and growth perspective covers human capital, information capital and organisational capital; it is the foundation for future process and customer performance.
Strategic alliances fail most often from conflicting objectives, unequal commitment and unclear exit; these should be agreed and documented before the alliance starts.
Public-sector strategy must balance economy (cost of inputs), efficiency (output per input) and effectiveness (outcomes achieved); focus on one alone distorts decisions.
Competitive advantage based on scale requires the firm to keep adding volume; if market growth slows, scale advantage can turn into overcapacity and price war.
Strategic review should assess whether the firm's competences are still relevant to the market's key success factors, not only whether it is performing them well.
Strategic Management
Porter's five forces: the threat of substitutes is high where substitutes offer better price-performance, switching costs are low and buyers are willing to change.
Rivalry is low where the market is growing, competitors are differentiated, fixed costs are low and exit barriers are low; these conditions support higher industry margins.
Core competences should be few and clearly identified; a list of many competences usually means the firm has not distinguished threshold capabilities from sources of advantage.
The value chain can be analysed at the level of the value system to identify where profit pools sit and whether the firm should reposition along the chain.
Strategic options should be evaluated against the firm's risk appetite; an option that breaches the stated appetite requires board approval even if it is the most profitable.
Organisational culture change requires changes in reward systems, visible leadership behaviour and stories that reinforce the new way; statements of values alone do not change behaviour.
Strategy implementation should assign a single owner for each strategic objective; shared ownership without a lead usually results in no ownership.
Scenario planning should include early warning indicators for each scenario so the firm can detect which future is unfolding and adjust strategy in time.
Strategic Management
Ansoff's market penetration relies on increasing market share, increasing usage by existing customers, or attracting competitors' customers; it requires competitive strength in the existing market.
Product development requires understanding customer needs and capability in research and development; it is less risky than diversification because the market and customers are known.
Market development requires capability in reaching new segments or geographies; it is less risky than diversification because the product and its production capability are retained.
Diversification requires both new product and new market capability; it carries the highest risk and should be justified by a clear parenting or synergy rationale.
The five forces should be assessed for direction of change: a currently attractive industry with deteriorating forces may be a worse choice than a currently average industry with improving forces.
Strategic control systems should combine premise control, implementation control, strategic surveillance and special alert control to cover different types of strategic risk.
Value chain analysis identifies activities that create value for the buyer; activities that do not create value or are performed below parity are candidates for outsourcing or redesign.
Strategy implementation requires alignment of structure, systems, staff, skills, style and shared values; changing strategy without changing these elements produces resistance and failure.
Strategic Management
The resource-based view requires resources to be valuable (exploit opportunities or neutralise threats), rare, costly to imitate and non-substitutable to yield sustained advantage.
Competitive advantage from intangibles such as brand, culture and relationships is more sustainable because it is harder to observe and copy than physical assets or processes.
The industry life cycle influences the appropriate source of advantage: innovation in introduction, scale and share in growth, cost and differentiation in maturity, and retrenchment in decline.
Strategic options evaluation should consider the timescale of returns and the firm's ability to fund the investment through to payback; an option that runs out of cash before payback is not feasible.
Stakeholder analysis should consider the coalition of stakeholders needed to support each option and whether that coalition can be assembled.
The cultural web diagnoses culture by examining rituals, stories, symbols, power structures, organisational structures, control systems and the paradigm.
Strategy implementation should be planned with milestones, owners, resources and review points; implementation without a plan is a hope, not a strategy.
Competitive intelligence should be continuous and systematic; ad hoc gathering misses changes in competitor intent and capability until they are visible in results.
Strategic Management
Porter's five forces: high entry barriers protect incumbent profits; low barriers allow new entrants to erode margins, especially where incumbents cannot retaliate credibly.
The value chain's support activities include procurement, technology development, human resource management and firm infrastructure; each can be a source of cost or differentiation advantage.
Strategic groups analysis shows that firms in different groups face different five-force intensities; a firm should choose a group where its capabilities match the forces.
Merger and acquisition value is created by synergy, market power or improved management; it is destroyed by overpayment, cultural conflict and poor integration.
Diversification should be evaluated against the attractiveness test, cost-of-entry test and better-off test; failing any one means the diversification is unlikely to create value.
Strategic objectives should be measurable and time-bound so that performance can be assessed and corrective action taken before the strategy fails.
The balanced scorecard should include both leading and lagging measures; financial measures are lagging and should be explained by leading operational and customer measures.
Strategy review should test the continued validity of the assumptions behind the strategy, not only whether the financial targets were achieved.
Strategic Management
Core competences are the collective learning of the organisation, especially the coordination of diverse skills and the integration of multiple technologies.
The value chain can be used to identify cost drivers at activity level: scale, learning, capacity utilisation, linkages, interrelationships, integration, timing, location and policy.
Differentiation drivers include product features, quality, service, brand, speed, customisation and location; each must be valued by buyers and difficult for rivals to imitate.
Strategic options should be evaluated for suitability against the key success factors of the market, not only against the firm's existing capabilities.
Stakeholder power can change over time; a regulator or customer group that is weak today may become a key player after a strategic decision affects them.
Organisational culture can support or block strategy; a culture that values cost control supports cost leadership, while a culture that values innovation supports differentiation.
Strategy implementation requires clear decision rights and accountability; ambiguity about who decides slows implementation and allows responsibility to be avoided.
Competitive advantage should be measured against the target segment's perception; internal measures of quality that customers do not value do not create advantage.
Strategic Management
Porter's five forces: the threat of new entrants depends on barriers to entry and the expected retaliation of incumbents; both must be assessed together.
The value chain's primary activities include inbound logistics, operations, outbound logistics, marketing and sales, and service; each can be a source of cost or differentiation.
Strategic groups are useful for identifying mobility barriers and for predicting competitor moves; firms in the same group are likely to respond similarly.
Diversification into related industries exploits economies of scope and transfers competences; unrelated diversification relies on financial control and capital allocation skills.
Strategic objectives should be cascaded so that each business unit's objectives trace to the corporate mission; unaligned objectives waste resources.
The balanced scorecard's customer perspective includes measures of satisfaction, retention, acquisition and profitability; these predict future financial performance.
Strategy implementation should include a communication plan that explains the case for change before describing the changes; without the why, the what meets resistance.
Strategic control should use leading indicators such as market share, customer satisfaction and employee engagement to detect drift before financial results decline.
Strategic Management
The resource-based view distinguishes threshold resources, which are needed to compete, from unique resources, which are the source of competitive advantage.
Dynamic capabilities are the organisational capacity to sense opportunities, seize them and reconfigure resources; they are most valuable in fast-changing environments.
The industry life cycle affects the intensity of rivalry: growth reduces rivalry, maturity increases it, and decline can trigger price wars and exit.
Strategic options should be evaluated for feasibility in terms of finance, people, technology and time; an option that cannot be resourced cannot be implemented.
Stakeholder engagement should be planned according to the Mendelow matrix; key players need involvement, not just information.
Organisational structure should fit the strategy: functional structures suit single-product strategies, divisional structures suit diversification, and matrix structures suit dual pressures.
Strategy implementation should be tracked with milestones and key performance indicators so that corrective action is possible before the annual results reveal failure.
Competitive advantage based on cost leadership requires a culture of cost control and continuous improvement; a culture that tolerates waste undermines the strategy.
Strategic Management
Porter's five forces: supplier power is reduced by multiple suppliers, low switching costs, standardised inputs and the threat of backward integration by the firm.
Buyer power is reduced by differentiated products, high switching costs, fragmented buyers and the firm's threat of forward integration.
The value chain's margin is the difference between the value created for the buyer and the cost of the value activities; both sides can be managed to widen it.
Strategic groups analysis should identify the group with the most favourable five forces and assess whether the firm can move to it by overcoming mobility barriers.
Diversification should be justified by a clear source of added value: economies of scope, transfer of competences, or superior capital allocation.
Strategic objectives should be few and prioritised; too many objectives dilute resources and make trade-offs invisible.
The balanced scorecard should link measures causally: learning and growth drives process performance, which drives customer outcomes, which drive financial results.
Strategy implementation should include a change management plan covering communication, training, incentives and quick wins to sustain momentum.
Strategic Management
Core competences must provide access to a wide variety of markets, make a significant contribution to perceived customer benefits, and be difficult for competitors to imitate.
The value chain can be reconfigured by outsourcing, insourcing or re-sequencing activities; reconfiguration can change the cost or value structure more than optimisation.
Differentiation must command a price premium that exceeds the extra cost of delivering it; otherwise the differentiation destroys margin.
Strategic options should be evaluated against the firm's risk appetite; an option that breaches the stated appetite requires board approval even if it is the most profitable.
Stakeholder analysis should identify each stakeholder's interest, power and likely reaction to each strategic option, then plan engagement accordingly.
Organisational culture change requires changes in reward systems, visible leadership behaviour and stories that reinforce the new way; statements of values alone do not change behaviour.
Strategy implementation should assign a single owner for each strategic objective; shared ownership without a lead usually results in no ownership.
Competitive intelligence should be continuous and systematic; ad hoc gathering misses changes in competitor intent and capability until they are visible in results.
Strategic Management
Porter's five forces: high entry barriers protect incumbent profits; low barriers allow new entrants to erode margins, especially where incumbents cannot retaliate credibly.
The value chain's support activities include procurement, technology development, human resource management and firm infrastructure; each can be a source of cost or differentiation advantage.
Strategic groups analysis shows that firms in different groups face different five-force intensities; a firm should choose a group where its capabilities match the forces.
Merger and acquisition value is created by synergy, market power or improved management; it is destroyed by overpayment, cultural conflict and poor integration.
Diversification should be evaluated against the attractiveness test, cost-of-entry test and better-off test; failing any one means the diversification is unlikely to create value.
Strategic objectives should be measurable and time-bound so that performance can be assessed and corrective action taken before the strategy fails.
The balanced scorecard should include both leading and lagging measures; financial measures are lagging and should be explained by leading operational and customer measures.
Strategy review should test the continued validity of the assumptions behind the strategy, not only whether the financial targets were achieved.
Strategic Management
Core competences are the collective learning of the organisation, especially the coordination of diverse skills and the integration of multiple technologies.
The value chain can be used to identify cost drivers at activity level: scale, learning, capacity utilisation, linkages, interrelationships, integration, timing, location and policy.
Differentiation drivers include product features, quality, service, brand, speed, customisation and location; each must be valued by buyers and difficult for rivals to imitate.
Strategic options should be evaluated for suitability against the key success factors of the market, not only against the firm's existing capabilities.
Stakeholder power can change over time; a regulator or customer group that is weak today may become a key player after a strategic decision affects them.
Organisational culture can support or block strategy; a culture that values cost control supports cost leadership, while a culture that values innovation supports differentiation.
Strategy implementation requires clear decision rights and accountability; ambiguity about who decides slows implementation and allows responsibility to be avoided.
Competitive advantage should be measured against the target segment's perception; internal measures of quality that customers do not value do not create advantage.
Strategic Management
Porter's five forces: the threat of new entrants depends on barriers to entry and the expected retaliation of incumbents; both must be assessed together.
The value chain's primary activities include inbound logistics, operations, outbound logistics, marketing and sales, and service; each can be a source of cost or differentiation.
Strategic groups are useful for identifying mobility barriers and for predicting competitor moves; firms in the same group are likely to respond similarly.
Diversification into related industries exploits economies of scope and transfers competences; unrelated diversification relies on financial control and capital allocation skills.
Strategic objectives should be cascaded so that each business unit's objectives trace to the corporate mission; unaligned objectives waste resources.
The balanced scorecard's customer perspective includes measures of satisfaction, retention, acquisition and profitability; these predict future financial performance.
Strategy implementation should include a communication plan that explains the case for change before describing the changes; without the why, the what meets resistance.
Strategic control should use leading indicators such as market share, customer satisfaction and employee engagement to detect drift before financial results decline.
Strategic Management
The resource-based view distinguishes threshold resources, which are needed to compete, from unique resources, which are the source of competitive advantage.
Dynamic capabilities are the organisational capacity to sense opportunities, seize them and reconfigure resources; they are most valuable in fast-changing environments.
The industry life cycle affects the intensity of rivalry: growth reduces rivalry, maturity increases it, and decline can trigger price wars and exit.
Strategic options should be evaluated for feasibility in terms of finance, people, technology and time; an option that cannot be resourced cannot be implemented.
Stakeholder engagement should be planned according to the Mendelow matrix; key players need involvement, not just information.
Organisational structure should fit the strategy: functional structures suit single-product strategies, divisional structures suit diversification, and matrix structures suit dual pressures.
Strategy implementation should be tracked with milestones and key performance indicators so that corrective action is possible before the annual results reveal failure.
Competitive advantage based on cost leadership requires a culture of cost control and continuous improvement; a culture that tolerates waste undermines the strategy.
Strategic Management
Porter's five forces: supplier power is reduced by multiple suppliers, low switching costs, standardised inputs and the threat of backward integration by the firm.
Buyer power is reduced by differentiated products, high switching costs, fragmented buyers and the firm's threat of forward integration.
The value chain's margin is the difference between the value created for the buyer and the cost of the value activities; both sides can be managed to widen it.
Strategic groups analysis should identify the group with the most favourable five forces and assess whether the firm can move to it by overcoming mobility barriers.
Diversification should be justified by a clear source of added value: economies of scope, transfer of competences, or superior capital allocation.
Strategic objectives should be few and prioritised; too many objectives dilute resources and make trade-offs invisible.
The balanced scorecard should link measures causally: learning and growth drives process performance, which drives customer outcomes, which drive financial results.
Strategy implementation should include a change management plan covering communication, training, incentives and quick wins to sustain momentum.
Strategic Management
Core competences must provide access to a wide variety of markets, make a significant contribution to perceived customer benefits, and be difficult for competitors to imitate.
The value chain can be reconfigured by outsourcing, insourcing or re-sequencing activities; reconfiguration can change the cost or value structure more than optimisation.
Differentiation must command a price premium that exceeds the extra cost of delivering it; otherwise the differentiation destroys margin.
Strategic options should be evaluated against the firm's risk appetite; an option that breaches the stated appetite requires board approval even if it is the most profitable.
Stakeholder analysis should identify each stakeholder's interest, power and likely reaction to each strategic option, then plan engagement accordingly.
Organisational culture change requires changes in reward systems, visible leadership behaviour and stories that reinforce the new way; statements of values alone do not change behaviour.
Strategy implementation should assign a single owner for each strategic objective; shared ownership without a lead usually results in no ownership.
Competitive intelligence should be continuous and systematic; ad hoc gathering misses changes in competitor intent and capability until they are visible in results.
Strategic Management
Porter's five forces: high entry barriers protect incumbent profits; low barriers allow new entrants to erode margins, especially where incumbents cannot retaliate credibly.
The value chain's support activities include procurement, technology development, human resource management and firm infrastructure; each can be a source of cost or differentiation advantage.
Strategic groups analysis shows that firms in different groups face different five-force intensities; a firm should choose a group where its capabilities match the forces.
Merger and acquisition value is created by synergy, market power or improved management; it is destroyed by overpayment, cultural conflict and poor integration.
Diversification should be evaluated against the attractiveness test, cost-of-entry test and better-off test; failing any one means the diversification is unlikely to create value.
Strategic objectives should be measurable and time-bound so that performance can be assessed and corrective action taken before the strategy fails.
The balanced scorecard should include both leading and lagging measures; financial measures are lagging and should be explained by leading operational and customer measures.
Strategy review should test the continued validity of the assumptions behind the strategy, not only whether the financial targets were achieved.
Strategic Management
Core competences are the collective learning of the organisation, especially the coordination of diverse skills and the integration of multiple technologies.
The value chain can be used to identify cost drivers at activity level: scale, learning, capacity utilisation, linkages, interrelationships, integration, timing, location and policy.
Differentiation drivers include product features, quality, service, brand, speed, customisation and location; each must be valued by buyers and difficult for rivals to imitate.
Strategic options should be evaluated for suitability against the key success factors of the market, not only against the firm's existing capabilities.
Stakeholder power can change over time; a regulator or customer group that is weak today may become a key player after a strategic decision affects them.
Organisational culture can support or block strategy; a culture that values cost control supports cost leadership, while a culture that values innovation supports differentiation.
Strategy implementation requires clear decision rights and accountability; ambiguity about who decides slows implementation and allows responsibility to be avoided.
Competitive advantage should be measured against the target segment's perception; internal measures of quality that customers do not value do not create advantage.
Strategic Management
Porter's five forces: the threat of new entrants depends on barriers to entry and the expected retaliation of incumbents; both must be assessed together.
The value chain's primary activities include inbound logistics, operations, outbound logistics, marketing and sales, and service; each can be a source of cost or differentiation.
Strategic groups are useful for identifying mobility barriers and for predicting competitor moves; firms in the same group are likely to respond similarly.
Diversification into related industries exploits economies of scope and transfers competences; unrelated diversification relies on financial control and capital allocation skills.
Strategic objectives should be cascaded so that each business unit's objectives trace to the corporate mission; unaligned objectives waste resources.
The balanced scorecard's customer perspective includes measures of satisfaction, retention, acquisition and profitability; these predict future financial performance.
Strategy implementation should include a communication plan that explains the case for change before describing the changes; without the why, the what meets resistance.
Strategic control should use leading indicators such as market share, customer satisfaction and employee engagement to detect drift before financial results decline.
Strategic Management
The resource-based view distinguishes threshold resources, which are needed to compete, from unique resources, which are the source of competitive advantage.
Dynamic capabilities are the organisational capacity to sense opportunities, seize them and reconfigure resources; they are most valuable in fast-changing environments.
The industry life cycle affects the intensity of rivalry: growth reduces rivalry, maturity increases it, and decline can trigger price wars and exit.
Strategic options should be evaluated for feasibility in terms of finance, people, technology and time; an option that cannot be resourced cannot be implemented.
Stakeholder engagement should be planned according to the Mendelow matrix; key players need involvement, not just information.
Organisational structure should fit the strategy: functional structures suit single-product strategies, divisional structures suit diversification, and matrix structures suit dual pressures.
Strategy implementation should be tracked with milestones and key performance indicators so that corrective action is possible before the annual results reveal failure.
Competitive advantage based on cost leadership requires a culture of cost control and continuous improvement; a culture that tolerates waste undermines the strategy.
Strategic Management
Porter's five forces: supplier power is reduced by multiple suppliers, low switching costs, standardised inputs and the threat of backward integration by the firm.
Buyer power is reduced by differentiated products, high switching costs, fragmented buyers and the firm's threat of forward integration.
The value chain's margin is the difference between the value created for the buyer and the cost of the value activities; both sides can be managed to widen it.
Strategic groups analysis should identify the group with the most favourable five forces and assess whether the firm can move to it by overcoming mobility barriers.
Diversification should be justified by a clear source of added value: economies of scope, transfer of competences, or superior capital allocation.
Strategic objectives should be few and prioritised; too many objectives dilute resources and make trade-offs invisible.
The balanced scorecard should link measures causally: learning and growth drives process performance, which drives customer outcomes, which drive financial results.
Strategy implementation should include a change management plan covering communication, training, incentives and quick wins to sustain momentum.
Strategic Management
Core competences must provide access to a wide variety of markets, make a significant contribution to perceived customer benefits, and be difficult for competitors to imitate.
The value chain can be reconfigured by outsourcing, insourcing or re-sequencing activities; reconfiguration can change the cost or value structure more than optimisation.
Differentiation must command a price premium that exceeds the extra cost of delivering it; otherwise the differentiation destroys margin.
Strategic options should be evaluated against the firm's risk appetite; an option that breaches the stated appetite requires board approval even if it is the most profitable.
Stakeholder analysis should identify each stakeholder's interest, power and likely reaction to each strategic option, then plan engagement accordingly.
Organisational culture change requires changes in reward systems, visible leadership behaviour and stories that reinforce the new way; statements of values alone do not change behaviour.
Strategy implementation should assign a single owner for each strategic objective; shared ownership without a lead usually results in no ownership.
Competitive intelligence should be continuous and systematic; ad hoc gathering misses changes in competitor intent and capability until they are visible in results.
Strategic Management
Porter's five forces: high entry barriers protect incumbent profits; low barriers allow new entrants to erode margins, especially where incumbents cannot retaliate credibly.
The value chain's support activities include procurement, technology development, human resource management and firm infrastructure; each can be a source of cost or differentiation advantage.
Strategic groups analysis shows that firms in different groups face different five-force intensities; a firm should choose a group where its capabilities match the forces.
Merger and acquisition value is created by synergy, market power or improved management; it is destroyed by overpayment, cultural conflict and poor integration.
Diversification should be evaluated against the attractiveness test, cost-of-entry test and better-off test; failing any one means the diversification is unlikely to create value.
Strategic objectives should be measurable and time-bound so that performance can be assessed and corrective action taken before the strategy fails.
The balanced scorecard should include both leading and lagging measures; financial measures are lagging and should be explained by leading operational and customer measures.
Strategy review should test the continued validity of the assumptions behind the strategy, not only whether the financial targets were achieved.
Strategic Management
Core competences are the collective learning of the organisation, especially the coordination of diverse skills and the integration of multiple technologies.
The value chain can be used to identify cost drivers at activity level: scale, learning, capacity utilisation, linkages, interrelationships, integration, timing, location and policy.
Differentiation drivers include product features, quality, service, brand, speed, customisation and location; each must be valued by buyers and difficult for rivals to imitate.
Strategic options should be evaluated for suitability against the key success factors of the market, not only against the firm's existing capabilities.
Stakeholder power can change over time; a regulator or customer group that is weak today may become a key player after a strategic decision affects them.
Organisational culture can support or block strategy; a culture that values cost control supports cost leadership, while a culture that values innovation supports differentiation.
Strategy implementation requires clear decision rights and accountability; ambiguity about who decides slows implementation and allows responsibility to be avoided.
Competitive advantage should be measured against the target segment's perception; internal measures of quality that customers do not value do not create advantage.
Strategic Management
Porter's five forces: the threat of new entrants depends on barriers to entry and the expected retaliation of incumbents; both must be assessed together.
The value chain's primary activities include inbound logistics, operations, outbound logistics, marketing and sales, and service; each can be a source of cost or differentiation.
Strategic groups are useful for identifying mobility barriers and for predicting competitor moves; firms in the same group are likely to respond similarly.
Diversification into related industries exploits economies of scope and transfers competences; unrelated diversification relies on financial control and capital allocation skills.
Strategic objectives should be cascaded so that each business unit's objectives trace to the corporate mission; unaligned objectives waste resources.
The balanced scorecard's customer perspective includes measures of satisfaction, retention, acquisition and profitability; these predict future financial performance.
Strategy implementation should include a communication plan that explains the case for change before describing the changes; without the why, the what meets resistance.
Strategic control should use leading indicators such as market share, customer satisfaction and employee engagement to detect drift before financial results decline.
Strategic Management
The resource-based view distinguishes threshold resources, which are needed to compete, from unique resources, which are the source of competitive advantage.
Dynamic capabilities are the organisational capacity to sense opportunities, seize them and reconfigure resources; they are most valuable in fast-changing environments.
The industry life cycle affects the intensity of rivalry: growth reduces rivalry, maturity increases it, and decline can trigger price wars and exit.
Strategic options should be evaluated for feasibility in terms of finance, people, technology and time; an option that cannot be resourced cannot be implemented.
Stakeholder engagement should be planned according to the Mendelow matrix; key players need involvement, not just information.
Organisational structure should fit the strategy: functional structures suit single-product strategies, divisional structures suit diversification, and matrix structures suit dual pressures.
Strategy implementation should be tracked with milestones and key performance indicators so that corrective action is possible before the annual results reveal failure.
Competitive advantage based on cost leadership requires a culture of cost control and continuous improvement; a culture that tolerates waste undermines the strategy.
Strategic Management
Porter's five forces: supplier power is reduced by multiple suppliers, low switching costs, standardised inputs and the threat of backward integration by the firm.
Buyer power is reduced by differentiated products, high switching costs, fragmented buyers and the firm's threat of forward integration.
The value chain's margin is the difference between the value created for the buyer and the cost of the value activities; both sides can be managed to widen it.
Strategic groups analysis should identify the group with the most favourable five forces and assess whether the firm can move to it by overcoming mobility barriers.
Diversification should be justified by a clear source of added value: economies of scope, transfer of competences, or superior capital allocation.
Strategic objectives should be few and prioritised; too many objectives dilute resources and make trade-offs invisible.
The balanced scorecard should link measures causally: learning and growth drives process performance, which drives customer outcomes, which drive financial results.
Strategy implementation should include a change management plan covering communication, training, incentives and quick wins to sustain momentum.
Strategic Management
Core competences must provide access to a wide variety of markets, make a significant contribution to perceived customer benefits, and be difficult for competitors to imitate.
The value chain can be reconfigured by outsourcing, insourcing or re-sequencing activities; reconfiguration can change the cost or value structure more than optimisation.
Differentiation must command a price premium that exceeds the extra cost of delivering it; otherwise the differentiation destroys margin.
Strategic options should be evaluated against the firm's risk appetite; an option that breaches the stated appetite requires board approval even if it is the most profitable.
Stakeholder analysis should identify each stakeholder's interest, power and likely reaction to each strategic option, then plan engagement accordingly.
Organisational culture change requires changes in reward systems, visible leadership behaviour and stories that reinforce the new way; statements of values alone do not change behaviour.
Strategy implementation should assign a single owner for each strategic objective; shared ownership without a lead usually results in no ownership.
Competitive intelligence should be continuous and systematic; ad hoc gathering misses changes in competitor intent and capability until they are visible in results.
Strategic Management
Porter's five forces: high entry barriers protect incumbent profits; low barriers allow new entrants to erode margins, especially where incumbents cannot retaliate credibly.
The value chain's support activities include procurement, technology development, human resource management and firm infrastructure; each can be a source of cost or differentiation advantage.
Strategic groups analysis shows that firms in different groups face different five-force intensities; a firm should choose a group where its capabilities match the forces.
Merger and acquisition value is created by synergy, market power or improved management; it is destroyed by overpayment, cultural conflict and poor integration.
Diversification should be evaluated against the attractiveness test, cost-of-entry test and better-off test; failing any one means the diversification is unlikely to create value.
Strategic objectives should be measurable and time-bound so that performance can be assessed and corrective action taken before the strategy fails.
The balanced scorecard should include both leading and lagging measures; financial measures are lagging and should be explained by leading operational and customer measures.
Strategy review should test the continued validity of the assumptions behind the strategy, not only whether the financial targets were achieved.
Strategic Management
Core competences are the collective learning of the organisation, especially the coordination of diverse skills and the integration of multiple technologies.
The value chain can be used to identify cost drivers at activity level: scale, learning, capacity utilisation, linkages, interrelationships, integration, timing, location and policy.
Differentiation drivers include product features, quality, service, brand, speed, customisation and location; each must be valued by buyers and difficult for rivals to imitate.
Strategic options should be evaluated for suitability against the key success factors of the market, not only against the firm's existing capabilities.
Stakeholder power can change over time; a regulator or customer group that is weak today may become a key player after a strategic decision affects them.
Organisational culture can support or block strategy; a culture that values cost control supports cost leadership, while a culture that values innovation supports differentiation.
Strategy implementation requires clear decision rights and accountability; ambiguity about who decides slows implementation and allows responsibility to be avoided.
Competitive advantage should be measured against the target segment's perception; internal measures of quality that customers do not value do not create advantage.
Strategic Management
Porter's five forces: the threat of new entrants depends on barriers to entry and the expected retaliation of incumbents; both must be assessed together.
The value chain's primary activities include inbound logistics, operations, outbound logistics, marketing and sales, and service; each can be a source of cost or differentiation.
Strategic groups are useful for identifying mobility barriers and for predicting competitor moves; firms in the same group are likely to respond similarly.
Diversification into related industries exploits economies of scope and transfers competences; unrelated diversification relies on financial control and capital allocation skills.
Strategic objectives should be cascaded so that each business unit's objectives trace to the corporate mission; unaligned objectives waste resources.
The balanced scorecard's customer perspective includes measures of satisfaction, retention, acquisition and profitability; these predict future financial performance.
Strategy implementation should include a communication plan that explains the case for change before describing the changes; without the why, the what meets resistance.
Strategic control should use leading indicators such as market share, customer satisfaction and employee engagement to detect drift before financial results decline.
Strategic Management
The resource-based view distinguishes threshold resources, which are needed to compete, from unique resources, which are the source of competitive advantage.
Dynamic capabilities are the organisational capacity to sense opportunities, seize them and reconfigure resources; they are most valuable in fast-changing environments.
The industry life cycle affects the intensity of rivalry: growth reduces rivalry, maturity increases it, and decline can trigger price wars and exit.
Strategic options should be evaluated for feasibility in terms of finance, people, technology and time; an option that cannot be resourced cannot be implemented.
Stakeholder engagement should be planned according to the Mendelow matrix; key players need involvement, not just information.
Organisational structure should fit the strategy: functional structures suit single-product strategies, divisional structures suit diversification, and matrix structures suit dual pressures.
Strategy implementation should be tracked with milestones and key performance indicators so that corrective action is possible before the annual results reveal failure.
Competitive advantage based on cost leadership requires a culture of cost control and continuous improvement; a culture that tolerates waste undermines the strategy.
Strategic Management
Porter's five forces: supplier power is reduced by multiple suppliers, low switching costs, standardised inputs and the threat of backward integration by the firm.
Buyer power is reduced by differentiated products, high switching costs, fragmented buyers and the firm's threat of forward integration.
The value chain's margin is the difference between the value created for the buyer and the cost of the value activities; both sides can be managed to widen it.
Strategic groups analysis should identify the group with the most favourable five forces and assess whether the firm can move to it by overcoming mobility barriers.
Diversification should be justified by a clear source of added value: economies of scope, transfer of competences, or superior capital allocation.
Strategic objectives should be few and prioritised; too many objectives dilute resources and make trade-offs invisible.
The balanced scorecard should link measures causally: learning and growth drives process performance, which drives customer outcomes, which drive financial results.
Strategy implementation should include a change management plan covering communication, training, incentives and quick wins to sustain momentum.
Strategic Management
Core competences must provide access to a wide variety of markets, make a significant contribution to perceived customer benefits, and be difficult for competitors to imitate.
The value chain can be reconfigured by outsourcing, insourcing or re-sequencing activities; reconfiguration can change the cost or value structure more than optimisation.
Differentiation must command a price premium that exceeds the extra cost of delivering it; otherwise the differentiation destroys margin.
Strategic options should be evaluated against the firm's risk appetite; an option that breaches the stated appetite requires board approval even if it is the most profitable.
Stakeholder analysis should identify each stakeholder's interest, power and likely reaction to each strategic option, then plan engagement accordingly.
Organisational culture change requires changes in reward systems, visible leadership behaviour and stories that reinforce the new way; statements of values alone do not change behaviour.
Strategy implementation should assign a single owner for each strategic objective; shared ownership without a lead usually results in no ownership.
Competitive intelligence should be continuous and systematic; ad hoc gathering misses changes in competitor intent and capability until they are visible in results.
Strategic Management
Porter's five forces: high entry barriers protect incumbent profits; low barriers allow new entrants to erode margins, especially where incumbents cannot retaliate credibly.
The value chain's support activities include procurement, technology development, human resource management and firm infrastructure; each can be a source of cost or differentiation advantage.
Strategic groups analysis shows that firms in different groups face different five-force intensities; a firm should choose a group where its capabilities match the forces.
Merger and acquisition value is created by synergy, market power or improved management; it is destroyed by overpayment, cultural conflict and poor integration.
Diversification should be evaluated against the attractiveness test, cost-of-entry test and better-off test; failing any one means the diversification is unlikely to create value.
Strategic objectives should be measurable and time-bound so that performance can be assessed and corrective action taken before the strategy fails.
The balanced scorecard should include both leading and lagging measures; financial measures are lagging and should be explained by leading operational and customer measures.
Strategy review should test the continued validity of the assumptions behind the strategy, not only whether the financial targets were achieved.
Strategic Management
Core competences are the collective learning of the organisation, especially the coordination of diverse skills and the integration of multiple technologies.
The value chain can be used to identify cost drivers at activity level: scale, learning, capacity utilisation, linkages, interrelationships, integration, timing, location and policy.
Differentiation drivers include product features, quality, service, brand, speed, customisation and location; each must be valued by buyers and difficult for rivals to imitate.
Strategic options should be evaluated for suitability against the key success factors of the market, not only against the firm's existing capabilities.
Stakeholder power can change over time; a regulator or customer group that is weak today may become a key player after a strategic decision affects them.
Organisational culture can support or block strategy; a culture that values cost control supports cost leadership, while a culture that values innovation supports differentiation.
Strategy implementation requires clear decision rights and accountability; ambiguity about who decides slows implementation and allows responsibility to be avoided.
Competitive advantage should be measured against the target segment's perception; internal measures of quality that customers do not value do not create advantage.
Strategic Management
Porter's five forces: the threat of new entrants depends on barriers to entry and the expected retaliation of incumbents; both must be assessed together.
The value chain's primary activities include inbound logistics, operations, outbound logistics, marketing and sales, and service; each can be a source of cost or differentiation.
Strategic groups are useful for identifying mobility barriers and for predicting competitor moves; firms in the same group are likely to respond similarly.
Diversification into related industries exploits economies of scope and transfers competences; unrelated diversification relies on financial control and capital allocation skills.
Strategic objectives should be cascaded so that each business unit's objectives trace to the corporate mission; unaligned objectives waste resources.
The balanced scorecard's customer perspective includes measures of satisfaction, retention, acquisition and profitability; these predict future financial performance.
Strategy implementation should include a communication plan that explains the case for change before describing the changes; without the why, the what meets resistance.
Strategic control should use leading indicators such as market share, customer satisfaction and employee engagement to detect drift before financial results decline.
Strategic Management
The resource-based view distinguishes threshold resources, which are needed to compete, from unique resources, which are the source of competitive advantage.
Dynamic capabilities are the organisational capacity to sense opportunities, seize them and reconfigure resources; they are most valuable in fast-changing environments.
The industry life cycle affects the intensity of rivalry: growth reduces rivalry, maturity increases it, and decline can trigger price wars and exit.
Strategic options should be evaluated for feasibility in terms of finance, people, technology and time; an option that cannot be resourced cannot be implemented.
Stakeholder engagement should be planned according to the Mendelow matrix; key players need involvement, not just information.
Organisational structure should fit the strategy: functional structures suit single-product strategies, divisional structures suit diversification, and matrix structures suit dual pressures.
Strategy implementation should be tracked with milestones and key performance indicators so that corrective action is possible before the annual results reveal failure.
Competitive advantage based on cost leadership requires a culture of cost control and continuous improvement; a culture that tolerates waste undermines the strategy.
Strategic Management
Porter's five forces: supplier power is reduced by multiple suppliers, low switching costs, standardised inputs and the threat of backward integration by the firm.
Buyer power is reduced by differentiated products, high switching costs, fragmented buyers and the firm's threat of forward integration.
The value chain's margin is the difference between the value created for the buyer and the cost of the value activities; both sides can be managed to widen it.
Strategic groups analysis should identify the group with the most favourable five forces and assess whether the firm can move to it by overcoming mobility barriers.
Diversification should be justified by a clear source of added value: economies of scope, transfer of competences, or superior capital allocation.
Strategic objectives should be few and prioritised; too many objectives dilute resources and make trade-offs invisible.
The balanced scorecard should link measures causally: learning and growth drives process performance, which drives customer outcomes, which drive financial results.
Strategy implementation should include a change management plan covering communication, training, incentives and quick wins to sustain momentum.
Strategic Management
Core competences must provide access to a wide variety of markets, make a significant contribution to perceived customer benefits, and be difficult for competitors to imitate.
The value chain can be reconfigured by outsourcing, insourcing or re-sequencing activities; reconfiguration can change the cost or value structure more than optimisation.
Differentiation must command a price premium that exceeds the extra cost of delivering it; otherwise the differentiation destroys margin.
Strategic options should be evaluated against the firm's risk appetite; an option that breaches the stated appetite requires board approval even if it is the most profitable.
Stakeholder analysis should identify each stakeholder's interest, power and likely reaction to each strategic option, then plan engagement accordingly.
Organisational culture change requires changes in reward systems, visible leadership behaviour and stories that reinforce the new way; statements of values alone do not change behaviour.
Strategy implementation should assign a single owner for each strategic objective; shared ownership without a lead usually results in no ownership.
Competitive intelligence should be continuous and systematic; ad hoc gathering misses changes in competitor intent and capability until they are visible in results.
Strategic Management
Porter's five forces: high entry barriers protect incumbent profits; low barriers allow new entrants to erode margins, especially where incumbents cannot retaliate credibly.
The value chain's support activities include procurement, technology development, human resource management and firm infrastructure; each can be a source of cost or differentiation advantage.
Strategic groups analysis shows that firms in different groups face different five-force intensities; a firm should choose a group where its capabilities match the forces.
Merger and acquisition value is created by synergy, market power or improved management; it is destroyed by overpayment, cultural conflict and poor integration.
Diversification should be evaluated against the attractiveness test, cost-of-entry test and better-off test; failing any one means the diversification is unlikely to create value.
Strategic objectives should be measurable and time-bound so that performance can be assessed and corrective action taken before the strategy fails.
The balanced scorecard should include both leading and lagging measures; financial measures are lagging and should be explained by leading operational and customer measures.
Strategy review should test the continued validity of the assumptions behind the strategy, not only whether the financial targets were achieved.
Strategic Management
Core competences are the collective learning of the organisation, especially the coordination of diverse skills and the integration of multiple technologies.
The value chain can be used to identify cost drivers at activity level: scale, learning, capacity utilisation, linkages, interrelationships, integration, timing, location and policy.
Differentiation drivers include product features, quality, service, brand, speed, customisation and location; each must be valued by buyers and difficult for rivals to imitate.
Strategic options should be evaluated for suitability against the key success factors of the market, not only against the firm's existing capabilities.
Stakeholder power can change over time; a regulator or customer group that is weak today may become a key player after a strategic decision affects them.
Organisational culture can support or block strategy; a culture that values cost control supports cost leadership, while a culture that values innovation supports differentiation.
Strategy implementation requires clear decision rights and accountability; ambiguity about who decides slows implementation and allows responsibility to be avoided.
Competitive advantage should be measured against the target segment's perception; internal measures of quality that customers do not value do not create advantage.
Strategic Management
Porter's five forces: the threat of new entrants depends on barriers to entry and the expected retaliation of incumbents; both must be assessed together.
The value chain's primary activities include inbound logistics, operations, outbound logistics, marketing and sales, and service; each can be a source of cost or differentiation.
Strategic groups are useful for identifying mobility barriers and for predicting competitor moves; firms in the same group are likely to respond similarly.
Diversification into related industries exploits economies of scope and transfers competences; unrelated diversification relies on financial control and capital allocation skills.
Strategic objectives should be cascaded so that each business unit's objectives trace to the corporate mission; unaligned objectives waste resources.
The balanced scorecard's customer perspective includes measures of satisfaction, retention, acquisition and profitability; these predict future financial performance.
Strategy implementation should include a communication plan that explains the case for change before describing the changes; without the why, the what meets resistance.
Strategic control should use leading indicators such as market share, customer satisfaction and employee engagement to detect drift before financial results decline.
Strategic Management
The resource-based view distinguishes threshold resources, which are needed to compete, from unique resources, which are the source of competitive advantage.
Dynamic capabilities are the organisational capacity to sense opportunities, seize them and reconfigure resources; they are most valuable in fast-changing environments.
The industry life cycle affects the intensity of rivalry: growth reduces rivalry, maturity increases it, and decline can trigger price wars and exit.
Strategic options should be evaluated for feasibility in terms of finance, people, technology and time; an option that cannot be resourced cannot be implemented.
Stakeholder engagement should be planned according to the Mendelow matrix; key players need involvement, not just information.
Organisational structure should fit the strategy: functional structures suit single-product strategies, divisional structures suit diversification, and matrix structures suit dual pressures.
Strategy implementation should be tracked with milestones and key performance indicators so that corrective action is possible before the annual results reveal failure.
Competitive advantage based on cost leadership requires a culture of cost control and continuous improvement; a culture that tolerates waste undermines the strategy.
Strategic Management
Porter's five forces: supplier power is reduced by multiple suppliers, low switching costs, standardised inputs and the threat of backward integration by the firm.
Buyer power is reduced by differentiated products, high switching costs, fragmented buyers and the firm's threat of forward integration.
The value chain's margin is the difference between the value created for the buyer and the cost of the value activities; both sides can be managed to widen it.
Strategic groups analysis should identify the group with the most favourable five forces and assess whether the firm can move to it by overcoming mobility barriers.
Diversification should be justified by a clear source of added value: economies of scope, transfer of competences, or superior capital allocation.
Strategic objectives should be few and prioritised; too many objectives dilute resources and make trade-offs invisible.
The balanced scorecard should link measures causally: learning and growth drives process performance, which drives customer outcomes, which drive financial results.
Strategy implementation should include a change management plan covering communication, training, incentives and quick wins to sustain momentum.
Strategic Management
Core competences must provide access to a wide variety of markets, make a significant contribution to perceived customer benefits, and be difficult for competitors to imitate.
The value chain can be reconfigured by outsourcing, insourcing or re-sequencing activities; reconfiguration can change the cost or value structure more than optimisation.
Differentiation must command a price premium that exceeds the extra cost of delivering it; otherwise the differentiation destroys margin.
Strategic options should be evaluated against the firm's risk appetite; an option that breaches the stated appetite requires board approval even if it is the most profitable.
Stakeholder analysis should identify each stakeholder's interest, power and likely reaction to each strategic option, then plan engagement accordingly.
Organisational culture change requires changes in reward systems, visible leadership behaviour and stories that reinforce the new way; statements of values alone do not change behaviour.
Strategy implementation should assign a single owner for each strategic objective; shared ownership without a lead usually results in no ownership.
Competitive intelligence should be continuous and systematic; ad hoc gathering misses changes in competitor intent and capability until they are visible in results.
Strategic Management
Porter's five forces: high entry barriers protect incumbent profits; low barriers allow new entrants to erode margins, especially where incumbents cannot retaliate credibly.
The value chain's support activities include procurement, technology development, human resource management and firm infrastructure; each can be a source of cost or differentiation advantage.
Strategic groups analysis shows that firms in different groups face different five-force intensities; a firm should choose a group where its capabilities match the forces.
Merger and acquisition value is created by synergy, market power or improved management; it is destroyed by overpayment, cultural conflict and poor integration.
Diversification should be evaluated against the attractiveness test, cost-of-entry test and better-off test; failing any one means the diversification is unlikely to create value.
Strategic objectives should be measurable and time-bound so that performance can be assessed and corrective action taken before the strategy fails.
The balanced scorecard should include both leading and lagging measures; financial measures are lagging and should be explained by leading operational and customer measures.
Strategy review should test the continued validity of the assumptions behind the strategy, not only whether the financial targets were achieved.
Strategic Management
Core competences are the collective learning of the organisation, especially the coordination of diverse skills and the integration of multiple technologies.
The value chain can be used to identify cost drivers at activity level: scale, learning, capacity utilisation, linkages, interrelationships, integration, timing, location and policy.
Differentiation drivers include product features, quality, service, brand, speed, customisation and location; each must be valued by buyers and difficult for rivals to imitate.
Strategic options should be evaluated for suitability against the key success factors of the market, not only against the firm's existing capabilities.
Stakeholder power can change over time; a regulator or customer group that is weak today may become a key player after a strategic decision affects them.
Organisational culture can support or block strategy; a culture that values cost control supports cost leadership, while a culture that values innovation supports differentiation.
Strategy implementation requires clear decision rights and accountability; ambiguity about who decides slows implementation and allows responsibility to be avoided.
Competitive advantage should be measured against the target segment's perception; internal measures of quality that customers do not value do not create advantage.
Strategic Management
Porter's five forces: the threat of new entrants depends on barriers to entry and the expected retaliation of incumbents; both must be assessed together.
The value chain's primary activities include inbound logistics, operations, outbound logistics, marketing and sales, and service; each can be a source of cost or differentiation.
Strategic groups are useful for identifying mobility barriers and for predicting competitor moves; firms in the same group are likely to respond similarly.
Diversification into related industries exploits economies of scope and transfers competences; unrelated diversification relies on financial control and capital allocation skills.
Strategic objectives should be cascaded so that each business unit's objectives trace to the corporate mission; unaligned objectives waste resources.
The balanced scorecard's customer perspective includes measures of satisfaction, retention, acquisition and profitability; these predict future financial performance.
Strategy implementation should include a communication plan that explains the case for change before describing the changes; without the why, the what meets resistance.
Strategic control should use leading indicators such as market share, customer satisfaction and employee engagement to detect drift before financial results decline.
Strategic Management
The resource-based view distinguishes threshold resources, which are needed to compete, from unique resources, which are the source of competitive advantage.
Dynamic capabilities are the organisational capacity to sense opportunities, seize them and reconfigure resources; they are most valuable in fast-changing environments.
The industry life cycle affects the intensity of rivalry: growth reduces rivalry, maturity increases it, and decline can trigger price wars and exit.
Strategic options should be evaluated for feasibility in terms of finance, people, technology and time; an option that cannot be resourced cannot be implemented.
Stakeholder engagement should be planned according to the Mendelow matrix; key players need involvement, not just information.
Organisational structure should fit the strategy: functional structures suit single-product strategies, divisional structures suit diversification, and matrix structures suit dual pressures.
Strategy implementation should be tracked with milestones and key performance indicators so that corrective action is possible before the annual results reveal failure.
Competitive advantage based on cost leadership requires a culture of cost control and continuous improvement; a culture that tolerates waste undermines the strategy.
Strategic Management
Porter's five forces: supplier power is reduced by multiple suppliers, low switching costs, standardised inputs and the threat of backward integration by the firm.
Buyer power is reduced by differentiated products, high switching costs, fragmented buyers and the firm's threat of forward integration.
The value chain's margin is the difference between the value created for the buyer and the cost of the value activities; both sides can be managed to widen it.
Strategic groups analysis should identify the group with the most favourable five forces and assess whether the firm can move to it by overcoming mobility barriers.
Diversification should be justified by a clear source of added value: economies of scope, transfer of competences, or superior capital allocation.
Strategic objectives should be few and prioritised; too many objectives dilute resources and make trade-offs invisible.
The balanced scorecard should link measures causally: learning and growth drives process performance, which drives customer outcomes, which drive financial results.
Strategy implementation should include a change management plan covering communication, training, incentives and quick wins to sustain momentum.
Strategic Management
Core competences must provide access to a wide variety of markets, make a significant contribution to perceived customer benefits, and be difficult for competitors to imitate.
The value chain can be reconfigured by outsourcing, insourcing or re-sequencing activities; reconfiguration can change the cost or value structure more than optimisation.
Differentiation must command a price premium that exceeds the extra cost of delivering it; otherwise the differentiation destroys margin.
Strategic options should be evaluated against the firm's risk appetite; an option that breaches the stated appetite requires board approval even if it is the most profitable.
Stakeholder analysis should identify each stakeholder's interest, power and likely reaction to each strategic option, then plan engagement accordingly.
Organisational culture change requires changes in reward systems, visible leadership behaviour and stories that reinforce the new way; statements of values alone do not change behaviour.
Strategy implementation should assign a single owner for each strategic objective; shared ownership without a lead usually results in no ownership.
Competitive intelligence should be continuous and systematic; ad hoc gathering misses changes in competitor intent and capability until they are visible in results.