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About this exam

The CISR (Certified Insurance Service Representative) designation is a nationally recognized educational credential for customer service representatives in insurance agencies and companies. Life & Health Essentials is one of nine one-day CISR courses, and it is the course that turns a personal lines or account-management professional toward life and health products - a cross-selling and client-retention skill set the program describes as a proven revenue generator. The course assumes some working knowledge of the applicable policies, since CISR is an intermediate-level program. Its six topic areas are Introduction to Life Insurance; Term and Permanent Life Insurance; Common Characteristics of Life Insurance Concepts; Healthcare Policies; Federal Regulation and Consumer-Driven Health Plans; and Medicare. Instruction is delivered by active insurance practitioners in three formats: self-paced online instruction, live in-person classroom, and online instructor-led webinars. Each course consists of 7 hours of classroom instruction, and self-paced online courses remain accessible for a 60-day period. To earn designation credit you complete the 1-hour proctored final exam; passing is required. State CE credit is approved in all states, with specific credits listed in the CE Guide. Preparation means working through the course material, the interactive knowledge checks and self-quizzes, and then the proctored exam. Designation credit for this course counts toward the five courses required for the CISR designation, which must be completed within three calendar years after the year you pass your first exam.

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Common questions

About CISR Life & Health preparation

What formats can I take Life & Health Essentials in?

All CISR courses are available in three formats: self-paced online instruction, live in-person classroom instruction, and online instructor-led webinars. Online courses are accessible by computer, tablet, or smartphone. Self-paced courses give you a 60-day period to complete, and webinars deliver 7 hours of instruction over 2-4 weeks.

How long is the course and the exam?

Each course consists of 7 hours of classroom instruction. The final exam is a 1-hour proctored exam, and passing it is required to earn designation credit. In the in-person format, the one-day course is followed by an optional 1-hour exam.

Is this course hard? What background do I need?

CISR is an intermediate-level program, so some working knowledge of the applicable policies is expected. The course is practical rather than academic, focused on minimizing E&O claims and on understanding and analyzing risks and exposures. If you handle personal lines accounts, expect new life and health terminology but familiar client-advice framing.

Does this course count toward the CISR designation?

Yes. You must complete and pass the examinations for five of the nine CISR courses. Life & Health Essentials is one of the nine. You have three calendar years after the year you passed your first examination to complete the designation.

What happens if I fail the exam - can I retake it?

The published source does not state a retake policy, exam question count, or passing score. Contact the program provider directly to confirm retake rules and scoring before you sit the exam. Plan to pass on the first attempt by completing the knowledge checks and self-quizzes, which require passing to progress.

Do I earn CE credit for this course?

State CE credit is approved in all states. To determine the specific credits approved for your state, check the CE Guide referenced on the program site. Credit amounts vary by state, so confirm your state's listing before registering if CE hours matter for your license renewal.

In what order should I take CISR courses?

There is no published required sequence for the nine courses. A practical order is to start with the course closest to your daily work, then branch out. Note that Other Personal Lines Solutions is described as best taken after Insuring Personal Residential Property and Insuring Personal Auto Exposures. Life & Health Essentials stands alone.

What are the most common ways candidates stumble?

Two recurring risks: treating the course as a policy-forms memorization exercise instead of learning to identify client exposures and explain coverage limitations, and delaying the remaining courses. The five-course requirement must be finished within three calendar years after the year of your first passed exam, so map the schedule early.

How do I keep the designation once I have it?

After earning the CISR designation, you must meet an annual update requirement. Qualifying options include one 7-hour classroom or online CISR, CSRM, or William T. Hold course, or two 4-hour online William T. Hold Seminars, Ethics, or Insuring Flood Exposure courses. Some options, such as Ruble, MEGA, and Dynamics, require membership dues.

What is CISR Elite and does this course count toward it?

CISR Elite is an advanced status for people who already hold the CISR designation. It requires completing the four remaining CISR courses and passing the respective exams within a three-year period. Because Life & Health Essentials is one of the nine courses, it can be part of that remaining-four set.