CISR Personal Auto
CISR Insuring Personal Auto Exposures
More study resources
Cheat sheet
Keep the key ideas within reach.
ExploreKey terms
Get comfortable with the vocabulary.
ExploreStudy plan
Give each week a clear focus.
ExploreCommon mistakes
Understand the traps and how to avoid them.
ExploreCase studies
Put your knowledge to work in context.
ExploreExam-day guide
Prepare for the day ahead.
ExploreAbout this exam
CISR Insuring Personal Auto Exposures is one of nine one-day courses in the Certified Insurance Service Representatives (CISR) designation program, an intermediate-level educational program directed at customer service representatives and account managers in agencies, insurance companies, and insurance-related businesses. The course is built around the ISO Personal Auto Policy and is designed to help service staff identify a client's personal auto exposures, explain policy limitations and exclusions, and suggest ways to close coverage gaps. Its six topic areas run from an introduction to the policy through definitions and liability coverage, medical payments and personal injury protection, uninsured and underinsured motorists coverage, coverage for damage to your auto, and coverage for a rented vehicle. Instruction is available in three formats: self-paced online, live instructor-led webinars delivered over two to four weeks, and one-day in-person classroom sessions taught by active insurance practitioners. The course assumes some working knowledge of the applicable policies. Each format ends with a proctored final exam, and passing that exam is what earns designation credit; the exam is optional in the classroom format but required to earn the designation. Preparation means studying the policy forms and working through the knowledge checks and quizzes built into the course. Completing five of the nine CISR courses and passing each exam within three calendar years of passing your first exam earns the CISR designation.
What you'll study
About CISR Personal Auto preparation
What formats can I take this course in?
Three: self-paced online instruction, live instructor-led webinars, and in-person classroom. Online courses are accessible by computer, tablet, or smartphone and give you a 60-day window to complete the work. Webinars deliver 7 hours of instruction over two to four weeks with an extended study period for exam-takers.
How long is the course and the exam?
Each course consists of 7 hours of classroom instruction, and each course is a one-day course in the in-person format. The proctored final exam is 1 hour in every format. Passing that exam is what earns designation credit toward the CISR designation.
Is the final exam required?
In the classroom format the 1-hour exam is described as optional, but passing the exam is required to earn the designation. Online and webinar participants complete the 1-hour proctored final exam to earn designation credit. If you want the designation rather than just the instruction, plan to sit the exam.
How hard is the course?
CISR is an intermediate-level program that assumes some working knowledge of the applicable policies covered in the course. The material is practical rather than academic, focused on minimizing E&O claims and on analyzing risks and exposures. Expect to read policy language closely rather than memorize definitions.
How much time do I have to finish the online course?
Self-paced online courses give you a 60-day period to complete the course. You can stop and start sessions anytime and your place is saved. Note that notebooks and other documents are not optimized for reading on a phone, even though the course itself works on mobile devices.
What happens if I do not pass?
The source material does not publish a retake policy, exam question count, or passing score for this course. Self-paced online courses include self-quizzes that require a passing result to check comprehension. For retake rules and scoring, contact the program provider directly rather than relying on secondhand information.
How does this course fit into the CISR designation?
The designation requires completing five of the nine CISR courses and passing the examination that follows each course within three calendar years following the year in which you pass your first exam. This course is one of the nine. Taking Insuring Personal Residential Property and Other Personal Lines Solutions afterward builds a coherent personal lines sequence.
What should I study first within the course?
Work in the order the topics are listed: the introduction to the Personal Auto Policy, then definitions and liability coverage, medical payments and personal injury protection, uninsured and underinsured motorists, damage to your auto, and rented vehicles. Liability and definitions underpin everything later, so do not skip ahead to the physical damage topics.
What trips people up on this material?
The recurring failure is knowing a coverage exists but not its limits, exclusions, or who qualifies as an insured. The course is explicitly aimed at helping you advise clients on policy limitations and exclusions and on ways to provide the needed coverage, so study the exclusions and definitions as carefully as the insuring agreements.
How do I keep the designation once I have it?
CISRs must meet an annual update requirement, choosing from approved classroom or online programs. Options include any 7-hour CISR, CSRM, or William T. Hold course, certain 4-hour courses, and CIC, CRM, or CPRM courses, some of which satisfy up to two years of update credit. Online self-paced updates require completing all quizzes and review tests.