A denominator that changed

A supplied dataset says complaints fell from 40 to 30, while the number of transactions fell from 1000 to 500. A draft headline calls the result a twenty-five percent improvement in service quality. The same draft uses a customer quotation that begins with the condition that one particular office improved, but the headline omits that condition and refers to the entire organization. The analyst has verified the counts but has not studied case severity or changes in complaint definitions. A mobile graphic uses the count alone, and a radio script repeats the headline without a denominator. The editor needs a clear account of the actual measured change without inventing a causal explanation or a wider assessment.