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China cruising taxi driver national foundations study materials
China cruising taxi driver national foundations study resources

China cruising taxi driver national foundations practice questions

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Question 1Taxi Market

According to MOT Order 2021 No. 16 (Regulations on Cruising Taxi Operations), which sign must a cruising taxi driver display when unable to take passengers due to refueling, meal breaks, or shift handovers?

  1. A 'Special Hire' (专车) display sign
  2. A 'Shift Handover' (交接班) or 'Out of Service' (暂停服务) sign Correct answer.
  3. A 'Hired' (有客) sign while keeping the cabin empty
  4. Turning off all vehicle headlights and interior lights

Explanation

Article 23 of MOT Order 2021 No. 16 specifies that when a cruising taxi is temporarily unavailable for passenger service due to shift handover, refueling, vehicle maintenance, or driver dining/rest, the driver must display a 'Shift Handover' (交接班) or 'Out of Service' (暂停服务) sign and deactivate the vacant indicator. This informs the public and avoids unlawful refusal-of-hire disputes.

Question 2Taxi Market

Under MOT Order 2021 No. 16, which of the following actions constitutes the unlawful act of 'refusing a hire' (拒载)?

  1. Displaying the 'Vacant' (空车) sign, stopping for a hailing passenger, and driving off after hearing the destination is only 2 kilometers away Correct answer.
  2. Refusing to transport a passenger who insists on loading open containers of gasoline into the passenger cabin
  3. Refusing to carry an unattended, severely intoxicated person who is unconscious and unable to provide a destination
  4. Declining to pick up a passenger while displaying an approved 'Shift Handover' (交接班) sign along the handover route

Explanation

Under MOT Order 2021 No. 16, when a cruising taxi displays the 'Vacant' indicator, stopping for a hailing passenger and then refusing service based on trip distance, destination, or passenger characteristics constitutes an illegal refusal of hire (拒载). Drivers must accept all lawful destinations within the approved operating zone.

Question 3Taxi Market

Under MOT Order 2021 No. 16, what is the statutory rule regarding price negotiation (议价) for urban cruising taxi operations within government-mandated fare pricing zones?

  1. Drivers may freely negotiate flat rates during late-night hours without using the meter
  2. Drivers must strictly use the calibrated taximeter according to government-stipulated rates and cannot negotiate off-meter flat fares or surcharges Correct answer.
  3. Drivers may charge up to 50% extra if the passenger carries three pieces of luggage
  4. Drivers can negotiate prices as long as both the passenger and driver orally agree before boarding

Explanation

Article 21 of MOT Order 2021 No. 16 strictly mandates that cruising taxi drivers must operate the certified taximeter and charge fares in accordance with government-established rates and published surcharge schedules. Arbitrary price negotiation (议价), off-meter bargaining, or unlawful extra fees are strictly prohibited and subject to administrative penalties.

Question 4Taxi Market

Under the Interim Measures for the Operation and Management of Online Car-Hailing Services, what three statutory permits/licenses are required for legal online car-hailing operations in China?

  1. Platform Business Permit, Vehicle Transport Certificate (网络预约出租汽车运输证), and Driver Qualification Certificate (从业资格证) Correct answer.
  2. Civilian Driving License, Vehicle Commercial Insurance, and Platform App Registration
  3. Business License, Vehicle Purchase Invoice, and Health Certificate
  4. Municipal City Pass, Highway Toll Pass, and Vehicle Registration Certificate

Explanation

Under the Interim Measures for Online Car-Hailing (网约车三证), legal operation requires: (1) Online Car-Hailing Business Permit (网约车经营许可证) held by the platform company, (2) Online Car-Hailing Vehicle Transport Certificate (网络预约出租汽车运输证) for the vehicle, and (3) Taxi Driver Qualification Certificate (网络预约出租汽车驾驶员从业资格证) held by the driver.

Question 5Taxi Market

What is the mandatory regulatory requirement regarding the physical display of the Taxi Driver Service Supervision Card (出租汽车驾驶员服务监督卡) inside the vehicle cabin?

  1. It must be stored safely inside the vehicle glove box for inspection upon police request
  2. It must be conspicuously displayed on the dashboard or passenger console showing the driver's photo, name, license number, and complaint hotline Correct answer.
  3. It may be replaced by the driver's personal business card placed on the front seat
  4. It is only required when transporting foreign passengers or government officials

Explanation

Under MOT Order 2021 No. 16 and GB/T 22485-2021, the Taxi Driver Service Supervision Card (or electronic supervision display) must be placed in a prominent, clearly visible position on the dashboard or console facing passengers, displaying the driver's photo, full name, company name, license number, and supervisory telephone number.

Question 6Taxi Market

Under MOT Order 2021 No. 15, what is the statutory rule regarding the transfer, lending, or subleasing of a Taxi Driver Qualification Certificate (出租汽车驾驶员从业资格证)?

  1. A driver may lend their certificate to immediate family members for temporary weekend shifts
  2. A driver may sublease their certificate to another licensed driver upon written company notification
  3. It is strictly forbidden to transfer, lease, lend, alter, or forge the qualification certificate to allow another person to drive commercially Correct answer.
  4. A driver may share the certificate with an apprentice driver undergoing practical training

Explanation

Under Article 38 of MOT Order 2021 No. 15, the Taxi Driver Qualification Certificate is personal to the qualified individual. Lending, leasing, transferring, altering, or using forged qualification certificates is strictly prohibited, and violators face certificate revocation and severe administrative fines.

Question 7Taxi Market

Under MOT Order 2021 No. 16, what constitutes the strictly prohibited act of 'abandoning a passenger midway' (中途甩客)?

  1. Pulling over to the side of the road safely when the vehicle experiences sudden engine mechanical failure and transferring the passenger to another taxi
  2. Forcing, demanding, or coercing a passenger to disembark before reaching their agreed destination without justifiable emergency reasons or passenger consent Correct answer.
  3. Stopping at a red light for 90 seconds during heavy urban traffic
  4. Assisting a passenger to alight at a building entrance 10 meters before a pedestrian-only zone

Explanation

Under MOT Order 2021 No. 16, 'abandoning a passenger midway' (中途甩客) refers to terminating the carriage prematurely by forcing, deceiving, or coercing the passenger to exit the vehicle before reaching the destination without legitimate force majeure or passenger consent. It carries a 10-point credit deduction and heavy administrative fines.

Question 8Taxi Market

Under MOT Order 2021 No. 15, which administrative authority is primarily responsible for organizing the taxi driver qualification examination and issuing the qualification certificate?

  1. The Municipal Transport Bureau / Road Transport Administration (市级交通运输主管部门 / 道路运输管理机构) Correct answer.
  2. The Municipal Public Security Bureau Traffic Police Detachment (市公安交警支队)
  3. The State Administration for Market Regulation (市场监督管理局)
  4. The Ministry of Culture and Tourism (文化和旅游部)

Explanation

Under MOT Order 2021 No. 15, municipal-level transport authorities (or their designated road transport management agencies) are statutorily responsible for organizing the National Public Subject and Regional Subject examinations, grading papers, and issuing the Taxi Driver Qualification Certificate.

Question 9Taxi Market

Under MOT Order 2021 No. 16, what is the mandatory operational rule for cruising taxi drivers picking up passengers at dedicated airport, railway station, and transit hub taxi staging areas?

  1. Drivers may freely solicit passengers near terminal arrivals doors before entering vehicle lanes
  2. Drivers must enter designated taxi queuing lanes in sequence, obey on-site marshal directions, and cannot pick and choose passengers or solicit off-meter fares Correct answer.
  3. Drivers may skip the queue if their vehicle is an electric new energy vehicle
  4. Drivers can negotiate flat cash rates with departing long-distance passengers while in queue

Explanation

Article 24 of MOT Order 2021 No. 16 mandates that at transport hubs (airports, railway stations, bus terminals), cruising taxis must queue in order within dedicated staging lanes, obey dispatch marshals, accept any boarding passenger in sequence, and strictly refrain from picking passengers, touting, or price bargaining.

Question 10Taxi Market

When a cruising taxi operates an approved shared ride / carpooling service in a municipality that explicitly permits it, what is the statutory condition regarding the fare charged to each passenger?

  1. Each passenger must pay 100% of the full single-passenger meter rate individually
  2. The driver may charge any arbitrary cash amount without issuing receipts
  3. Fares must be calculated and discounted according to municipal carpooling metering rules, and all onboard passengers must explicitly agree to the carpooling arrangement Correct answer.
  4. The first passenger rides for free while subsequent passengers pay double

Explanation

In cities where taxi carpooling is legally authorized, it is strictly governed by municipal pricing standards: the initial passenger must give prior consent before picking up another party, and fares for each party must be calculated at the approved discounted carpooling rate (e.g., 60-70% of standard fare) with individual invoices provided.

Question 11Taxi Market

In urban cruising taxi operations, what is the mandatory operational status of the roof light (顶灯) and vacancy indicator (空车待租标志) while carrying a passenger?

  1. The roof light must show 'Hired / In Service' (有客/运营) and the vacancy indicator must be folded down or switched to occupied mode Correct answer.
  2. The vacancy indicator must remain upright and illuminated as 'Vacant' (空车) to attract more passengers along the route
  3. The roof light must be completely unpowered and removed from the roof
  4. The roof light should flash red and blue emergency strobe lights

Explanation

Under GB/T 22485-2021, when a passenger boards and the meter is activated, the vehicle's external operational status indicators must automatically synchronize: the roof light displays 'Hired / In Service' (有客/运营) and the vacancy flag (空车灯) is depressed/turned off to clearly indicate non-availability to roadside pedestrians.

Question 12Taxi Market

What is the taxi driver's immediate mandatory duty upon coming to a complete stop at the passenger's destination before receiving payment?

  1. Immediately turn around and demand a cash tip
  2. Stop the taximeter, announce the fare, and explicitly remind the passenger to inspect the rear seat and footwells to take all personal belongings Correct answer.
  3. Open the driver's door and start smoking a cigarette
  4. Reset the trip meter and immediately accept an incoming dispatch order without speaking

Explanation

Under GB/T 22485-2021, upon arrival at the destination, the driver must halt the meter, clearly state the fare amount, and proactively remind the passenger to check the cabin and seats for personal items (phones, bags, wallets, umbrellas) before alighting.

Question 13Taxi Market

Under the Law of the PRC on the People's Bank of China and pricing rules, what is the driver's statutory obligation regarding RMB cash payments from passengers?

  1. Drivers are legally permitted to refuse all RMB cash and insist on digital mobile payments only
  2. RMB cash is legal tender in China; drivers must accept RMB cash payments and are legally obligated to prepare adequate small change and coins Correct answer.
  3. Drivers can refuse cash if the banknote is larger than 10 RMB
  4. Drivers may charge an extra 20% processing fee for accepting cash banknotes

Explanation

Under Article 16 of the Law of the PRC on the People's Bank of China, the Renminbi (RMB) is the statutory legal tender of China and no entity or individual may refuse cash payments. Commercial taxi drivers must accept RMB cash and maintain sufficient change (零钱) to provide exact change to passengers.

Question 14Taxi Market

If a passenger and a cruising taxi driver disagree on the driving route to the destination before starting the trip, how must the route be determined under MOT Order 2021 No. 16?

  1. The driver may take any circuitous route without explaining it to the passenger
  2. The driver should explain road conditions and options, but must follow the reasonable driving route designated by the passenger Correct answer.
  3. The driver must flip a coin to determine the route
  4. The driver must cancel the trip and force the passenger out

Explanation

Under Article 21 of MOT Order 2021 No. 16, drivers should select the most direct and reasonable route. However, if the passenger explicitly requests a specific reasonable route, the driver must respect and follow the passenger's designated route. Taking a different route without passenger agreement constitutes an unauthorized detour.

Question 15Taxi Market

When a cruising taxi takes a long-distance passenger to an adjacent city, under what circumstance may the driver charge a return toll or return empty-run fee?

  1. Only when return tolls or inter-city return empty fees are explicitly stipulated in municipal government pricing regulations and agreed with the passenger beforehand Correct answer.
  2. The driver can invent arbitrary return fees whenever driving outside city limits
  3. Return fees can never be charged under any circumstances even if local pricing rules permit them
  4. The driver can demand that the passenger buy a return train ticket for the taxi driver

Explanation

In inter-city taxi transport, empty return surcharges (空驶费) and return highway tolls can only be levied if they are formally authorized under the municipal transport pricing schedule and clearly explained to and agreed upon by the passenger before embarking on the trip.

Question 16Taxi Market

What is China's nationwide unified transport service and complaint supervision hotline number that drivers should know and display for passenger dispute mediation?

  1. 114
  2. 120
  3. 12328 Correct answer.
  4. 12315

Explanation

The '12328' hotline is China's nationwide unified transport service supervision, complaint, and consultation hotline (全国交通运输服务监督电话), established by the Ministry of Transport to handle taxi, bus, highway, and road transport service disputes and inquiries.

Question 17Taxi Market

When two traveling companions board together and alight at different locations along the same route, how should the metered fare be handled under standard cruising taxi rules?

  1. Charge both passengers the full final metered fare independently and print two duplicate full-price invoices
  2. The taximeter continues running to the final passenger's destination; passengers settle their internal split, or if authorized by local multi-drop metering, bill intermediate segments per local rules Correct answer.
  3. Force the second passenger to get out at the first stop and hail another taxi
  4. Double the meter rate as soon as the first passenger exits

Explanation

Under standard single-hire multi-stop taxi service, the taximeter runs continuously from the initial pickup to the final destination drop-off point. The total metered fare reflects the entire journey, and the passengers agree internally on their respective payment shares, unless local rules feature multi-leg split ticketing.

Question 18Passenger Service

Under GB/T 22485-2021 (Taxi Passenger Transport Service Specifications), what is the mandatory personal grooming and dress code standard for a taxi driver on duty?

  1. Wear neat, clean attire or standardized corporate uniform, maintain clean personal grooming, and never wear slippers, flip-flops, or bare chests Correct answer.
  2. Drivers may wear casual home slippers in summer to stay cool during long shifts
  3. Drivers are required to wear formal business three-piece suits and bowties at all times
  4. Any clothing is acceptable as long as sunglasses are worn during daytime

Explanation

GB/T 22485-2021 requires taxi drivers on duty to dress neatly in uniform or clean, dignified attire, maintain good personal hygiene, and strictly forbids driving in slippers, backless sandals, high heels over 4cm, bare chests, or inappropriate sleepwear, which also pose driving safety hazards.

Question 19Passenger Service

Under national taxi operational service regulations, what is the rule regarding the use of air conditioning or heating inside the taxi cabin?

  1. Drivers must turn on the air conditioner or heater upon passenger request at no additional charge Correct answer.
  2. Drivers may charge an extra cash air-conditioning fee of RMB 5 per trip
  3. Air conditioning is only allowed if the outside temperature exceeds 38°C
  4. The driver has absolute unilateral discretion to keep windows down and refuse air conditioning to conserve fuel

Explanation

Under GB/T 22485-2021 and MOT Order 2021 No. 16, drivers must operate the cabin air conditioning or heating system in accordance with weather conditions and passenger requests. Demanding additional surcharges for air conditioning is strictly prohibited as air conditioning is included in standard taxi service.

Question 20Passenger Service

Under GB/T 22485-2021, what must a taxi driver do regarding the fare invoice (发票) at the conclusion of every trip?

  1. Only provide a handwritten paper receipt if the passenger explicitly demands it three times
  2. Automatically print and present the computerized taximeter invoice to the passenger before accepting payment, without waiting for a request Correct answer.
  3. Offer an expired bus ticket as a substitute receipt
  4. Charge an additional 10% administrative surcharge for printing a receipt

Explanation

GB/T 22485-2021 mandates that upon reaching the destination, the driver must stop the taximeter, announce the fare, and proactively print and hand over the computerized taxi invoice (or verify electronic invoice issuance) to the passenger. Failing to provide a valid receipt is an administrative infraction.

Question 21Passenger Service

When picking up an elderly passenger or a passenger with mobility impairments, what is the driver's professional duty under GB/T 22485-2021?

  1. Ask the passenger to hurry up to avoid delaying the driver's schedule
  2. Actively get out to assist the passenger with boarding, stow foldable wheelchairs or walking aids in the trunk free of charge, and wait until they are seated securely before moving Correct answer.
  3. Refuse the hire because loading a wheelchair takes too much time
  4. Demand a special handling fee of RMB 50 for loading mobility equipment

Explanation

Under GB/T 22485-2021 (Taxi Service Specifications), drivers must provide barrier-free, compassionate service to elderly passengers and persons with disabilities. This includes exiting the vehicle to assist with boarding/alighting, stowing foldable wheelchairs/crutches in the trunk at no extra charge, and driving smoothly.

Question 22Passenger Service

Under the PRC Law on the Protection of Persons with Disabilities and taxi service standards, how must a taxi driver handle a visually impaired passenger accompanied by a certified guide dog (导盲犬)?

  1. Refuse carriage on the grounds that animals are strictly barred from public motor vehicles
  2. Demand that the guide dog be placed inside a locked cage in the trunk
  3. Allow the certified guide dog into the passenger cabin free of charge and assist the passenger with embarkation Correct answer.
  4. Charge double fare because a dog occupies seat space

Explanation

Under Article 58 of the PRC Law on the Protection of Persons with Disabilities and MOT taxi service specifications, visually impaired individuals carrying valid disability certificates and accompanied by certified guide dogs with identification vests/harnesses must be allowed to board public transport, including taxis, with their guide dogs in the cabin without extra charges.

Question 23Passenger Service

Under GB/T 22485-2021 and road safety regulations, what is the rule regarding the driver using mobile communication devices while operating a taxi?

  1. Drivers are strictly prohibited from making hand-held phone calls, browsing short videos, or live-streaming while driving Correct answer.
  2. Drivers may watch video livestreams as long as the vehicle speed is under 30 km/h
  3. Drivers can make hand-held personal calls during passenger transport if they keep conversations brief
  4. Drivers may text passengers on mobile apps while navigating through busy intersections

Explanation

Under the Road Traffic Safety Law and GB/T 22485-2021, commercial drivers must maintain full concentration on driving. Making hand-held telephone calls, watching online videos, texting, or live-streaming while driving is strictly illegal, incurs traffic penalty points, and is subject to taxi service quality credit deductions.

Question 24Passenger Service

Under GB/T 22485-2021, what is the standardized civilized greeting phrase when welcoming a passenger into the taxi?

  1. 'Hurry up and get in, where are you going?'
  2. 'Hello! Where would you like to go?' (您好，请问您去哪里？) Correct answer.
  3. 'Cash only today, pay upfront.'
  4. 'I only take long distance trips today.'

Explanation

GB/T 22485-2021 stipulates standard civilized greeting etiquette: upon passenger entry, the driver must smile, use polite language such as 'Hello! Where would you like to go?' (您好，请问您去哪里？), confirm the destination politely, and maintain a courteous, professional demeanor.

Question 25Passenger Service

If a passenger requests to open the cabin windows for natural ventilation while driving at city speeds, how should the driver respond under service standards?

  1. Refuse immediately because open windows increase aerodynamic drag and fuel consumption
  2. Politely comply with the passenger's comfort request, open windows appropriately, and turn off air conditioning if needed Correct answer.
  3. Demand an extra fee for window operation
  4. Lock all windows with child safety locks and ignore the passenger

Explanation

Under taxi service standards, passenger comfort and ventilation preferences must be accommodated. If a passenger prefers fresh air and requests open windows, the driver should politely lower windows appropriately and adjust or turn off the air conditioning accordingly.

Question 26Passenger Service

Under GB/T 22485-2021 and municipal public health regulations, what is the rule regarding smoking inside the taxi vehicle cabin?

  1. Drivers may smoke if they roll down the driver-side window halfway
  2. Smoking is strictly prohibited inside the vehicle cabin for both drivers and passengers at all times Correct answer.
  3. Passengers may smoke if they offer a cigarette to the driver
  4. Smoking is permitted during late-night hours when no children are onboard

Explanation

Under GB/T 22485-2021 and municipal tobacco control ordinances, taxis are classified as public passenger transport vehicles where smoking is strictly prohibited inside the cabin for both drivers and passengers at all times. A 'No Smoking' sign must be conspicuously displayed.

Question 27Passenger Service

What is the standard service procedure when a boarding passenger carries heavy luggage that needs to be placed in the trunk?

  1. Remain seated, pop the trunk remotely, and honk the horn to signal the passenger to load it themselves
  2. Get out of the vehicle, open the trunk, actively assist the passenger in loading and arranging luggage safely, and securely latch the trunk lid Correct answer.
  3. Charge an extra luggage handling fee of RMB 20 before opening the trunk
  4. Instruct the passenger to squeeze all heavy suitcases onto the rear passenger seat

Explanation

Under GB/T 22485-2021, when a passenger carries luggage, the driver must exit the vehicle, open the trunk, actively assist the passenger in loading and placing luggage safely to prevent shifting during transit, and ensure the trunk is properly closed before getting back in.

Question 28Passenger Service

Under GB/T 22485-2021, what must a taxi driver do before playing music, audiobooks, or radio broadcasts on the vehicle audio system?

  1. Turn the volume to maximum to create an energetic atmosphere
  2. Obtain the passenger's consent, select appropriate content, and maintain a moderate volume that does not disturb the passenger or mask traffic signals Correct answer.
  3. Play audio freely without asking since the car audio is the driver's workplace right
  4. Play only heavy metal rock music to prevent driver drowsiness

Explanation

Under GB/T 22485-2021, audio equipment inside the taxi cabin should provide a quiet, comfortable environment. Drivers should seek the passenger's consent before playing audio/radio, adjust the volume to a gentle level, and turn off audio immediately if requested by the passenger.

Question 29Passenger Service

Under GB/T 22485-2021, when approaching the passenger's destination, what is the driver's standard arrival communication protocol?

  1. Slam on the brakes without speaking and point at the meter
  2. Notify the passenger of arrival in advance, confirm the exact drop-off spot, pull over safely to the curb, stop the meter, and read out the meter fare clearly Correct answer.
  3. Demand the passenger pay before entering the destination street
  4. Drop the passenger off in the middle of a multi-lane roadway to save time

Explanation

GB/T 22485-2021 specifies destination arrival procedures: inform the passenger that the destination is approaching, confirm the preferred drop-off point, pull over safely to a legal curb space, lift the taximeter flag, announce the exact fare shown on the meter, and provide the receipt.

Question 30Passenger Service

Under GB/T 22485-2021, what is the statutory standard for taxi in-cabin cleanliness, odor control, and seat cover maintenance?

  1. The cabin must be odorless, clean, and well-ventilated, with seat covers kept clean, flat, free of stains or tears, and changed regularly according to hygiene regulations Correct answer.
  2. Seat covers only need to be replaced once every two years during annual vehicle inspection
  3. Accumulated trash and cigarette butts under floor mats are acceptable if not visible from outside
  4. Strong artificial incense should be sprayed heavily to mask vehicle mechanical smells

Explanation

GB/T 22485-2021 establishes strict vehicle interior hygiene criteria: the passenger cabin must remain odorless, sanitary, and well-ventilated; floor mats and windows clean; and seat covers must be clean, neat, unwrinkled, without stains, and washed/disinfected according to municipal transport schedules.

Question 31Passenger Service

If a passenger requests an outbound long-distance trip across municipal lines, what should the driver do before departure regarding routes and tolls?

  1. Start driving immediately without discussing details and charge whatever the driver wants upon arrival
  2. Clearly explain the planned travel route, estimated duration, and statutory bridge/highway toll allocation to the passenger, proceeding only after mutual agreement Correct answer.
  3. Demand the passenger hand over their national identity card as collateral
  4. Refuse the trip unless the passenger agrees to pay in advance with cash only

Explanation

For long-distance or inter-city trips, professional standards require the driver to consult with the passenger before departure regarding the intended highway route, estimated travel time, toll expenses, and return empty-run rules (if permitted by municipal regulations), ensuring full transparency and avoiding billing disputes.

Question 32Passenger Service

What is the ethical service requirement when a taxi driver notices a passenger experiencing motion sickness or nausea during transit?

  1. Accelerate quickly to end the trip faster before the passenger gets sick
  2. Drive smoothly, avoid abrupt acceleration and sharp cornering, open windows or adjust ventilation, provide a sick bag if available, and pull over safely if the passenger needs relief Correct answer.
  3. Order the passenger to get out immediately on the expressway
  4. Demand an upfront RMB 200 cleaning deposit before continuing to drive

Explanation

Defensive and compassionate driving standards require the driver to adapt when a passenger feels unwell: modulate speed smoothly, avoid aggressive maneuvering, ensure proper fresh air ventilation, offer a vomit bag, and find a safe, legal stopping place if the passenger needs a break.

Question 33Passenger Service

Under national taxi operational service benchmarks, what is the rule regarding the driver placing personal items, clothing, or thermoses inside the passenger compartment?

  1. Drivers may pile personal jackets and snack boxes across the front passenger seat
  2. Drivers must not place personal clutter, blankets, or food containers on passenger seating areas or the dashboard, keeping all passenger spaces clean and unobstructed Correct answer.
  3. Drivers can use the rear footwells to store personal spare parts and mechanical tools
  4. Drivers may dry laundry on the rear parcel shelf under the back window

Explanation

Under GB/T 22485-2021, the vehicle interior must be dedicated to passenger comfort. Drivers must keep passenger seating areas, footwells, and the rear parcel shelf clear of personal belongings, tools, blankets, or clutter, and avoid obstructing windshield sightlines or rear-view mirrors.

Question 34Passenger Service

When an out-of-town tourist passenger asks for recommendations regarding local hotels, restaurants, or tourist attractions, how should an ethical taxi driver respond?

  1. Steer the passenger exclusively toward specific commercial shops that pay the driver kickbacks or rebates
  2. Provide objective, honest, and factual information without misleading the passenger or colluding with businesses for unlawful commissions Correct answer.
  3. Tell the passenger that all famous local attractions are closed and take them to a fake souvenir market
  4. Refuse to speak a single word throughout the entire trip

Explanation

Under taxi professional ethics and consumer protection principles, drivers must maintain integrity: provide accurate, objective local information when asked, and strictly refrain from touting, misleading tourists, or steering customers toward designated merchants for commercial kickbacks (吃回扣/宰客).

Question 35Passenger Service

Under GB/T 22485-2021, what is the standardized parting courtesy phrase a driver should use when a passenger pays the fare and prepares to exit?

  1. 'Get out quickly, I have another order waiting.'
  2. 'Thank you, please check your personal belongings, and take care when opening the door.' (谢谢，请带好随身物品，开门请注意后方安全。) Correct answer.
  3. 'Don't forget to give me a 5-star tip in cash.'
  4. 'Make sure you close the door hard.'

Explanation

GB/T 22485-2021 sets the departure closing protocol: express gratitude, remind the passenger to take all personal belongings from the cabin, and warn them to observe rear traffic before opening the door (谢谢，请带好您的随身物品，开门请注意后方安全).

Question 36Passenger Service

Under GB/T 22485-2021, how should a taxi driver interact with an international passenger who does not speak Chinese?

  1. Refuse carriage immediately because language barriers cause misunderstandings
  2. Remain patient, use translation apps or standardized multilingual service cards, visually confirm the destination on a digital map, and strictly operate the taximeter Correct answer.
  3. Charge an arbitrary foreign tourist premium of RMB 100
  4. Take a long scenic detour assuming the passenger will not notice

Explanation

When serving international passengers, drivers must maintain professional hospitality: utilize translation tools or service cards to confirm the written destination address, show the route on GPS navigation, operate the taximeter strictly, and issue printed computerized receipts.

Question 37Passenger Service

What is the driver's legal and ethical obligation regarding passenger personal data and travel privacy obtained during ride bookings under the PRC Personal Information Protection Law and transport rules?

  1. Drivers may freely publish passenger phone numbers and audio recordings on social media video channels
  2. Drivers must strictly safeguard passenger phone numbers, travel itineraries, and identities, and never record, disclose, or sell passenger information to third parties Correct answer.
  3. Drivers can sell passenger business travel patterns to marketing agencies for extra income
  4. Passenger privacy only applies to VIP passengers in luxury vehicles

Explanation

Under the PRC Personal Information Protection Law, Cybersecurity Law, and MOT taxi regulations, passenger contact numbers, travel trajectories, and cabin audio/video recordings constitute protected personal data. Drivers must never unlawfully collect, leak, publish, or sell passenger privacy information.

Question 38Passenger Service

Under GB/T 22485-2021, what is the mandatory requirement regarding taxi vehicle exterior cleanliness, corporate logos, and authorized commercial advertisements?

  1. The vehicle body must be washed clean, company emblems and pricing decals legible, and approved commercial advertisements must not obscure vehicle windows or safety signage Correct answer.
  2. Commercial advertisements may be pasted across the entire front windshield as long as the driver wears glasses
  3. Exterior vehicle paint may be covered with mud as long as the vehicle engine runs well
  4. License plates can be partially obscured by advertising stickers

Explanation

GB/T 22485-2021 mandates that taxi vehicle exteriors must remain clean, paintwork intact, corporate logos and complaint numbers clearly legible, and any authorized advertising must strictly comply with local rules without obstructing glass windows, lights, license plates, or rear-view visibility.

Question 39Passenger Service

If a taxi driver finds a passenger's forgotten laptop and the passenger contacts the driver requesting immediate special delivery to an address 15 kilometers away, what is the legal rule regarding return delivery costs?

  1. The driver must deliver it 15 km away completely for free and pay for all highway tolls out of pocket
  2. The passenger should reasonably compensate the driver for direct operational costs (e.g., standard meter fare or fuel expenses incurred for the special delivery trip), but the driver cannot demand an extortionate ransom reward Correct answer.
  3. The driver may demand a cash ransom of 50% of the laptop's retail market value before returning it
  4. The driver has the legal right to sell the laptop at a pawnshop if delivery is inconvenient

Explanation

Under the PRC Civil Code (Article 317) and taxi transport guidelines, the owner of lost property who requests special delivery service must reimburse the finder for necessary, direct out-of-pocket transportation expenses (such as the standard metered fare for the return delivery journey). However, the finder cannot demand extortionate ransoms or refuse return.

Question 40Passenger Service

When a passenger attempts to pay the metered taxi fare using a mobile QR code (WeChat Pay/Alipay) but experiences cellular network lag or payment timeout, how should the driver handle the situation?

  1. Immediately lock the doors, accuse the passenger of fraud, and shout loudly
  2. Remain calm, offer to share the vehicle mobile hotspot, check payment confirmation screens together, accept cash, or calmly exchange verified contact numbers if necessary Correct answer.
  3. Seize the passenger's mobile phone and backpack as physical collateral
  4. Force the passenger to pay five times the meter fare as a penalty

Explanation

When technical or network delays occur during mobile electronic payment, professional dispute resolution requires patience: help troubleshoot network access (e.g., in-car Wi-Fi/hotspot), verify transaction status screens collaboratively, offer cash payment alternatives, or record mutual contact details calmly without aggressive confrontation.

Question 41Passenger Service

What is the recommended legal procedure if a lone, heavily intoxicated passenger who is incapacitated and cannot communicate a destination attempts to board a taxi late at night?

  1. Take the passenger onto a remote highway and abandon them in a field
  2. Politely refuse carriage on safety grounds, or seek assistance from nearby police officers or station security to help contact the passenger's family or medical personnel Correct answer.
  3. Drive around the city in circles for four hours to run up a large meter fare
  4. Search the passenger's pockets and take all cash as an upfront deposit

Explanation

Under taxi operational safety rules, transporting an unaccompanied, severely intoxicated passenger who has lost self-control poses severe medical, safety, and legal risks. Drivers should politely decline carriage or immediately seek assistance from transit police (110) to contact emergency contacts or paramedics.

Question 42Passenger Service

If an intoxicated passenger vomits inside the taxi cabin, soiling upholstery and causing vehicle downtime, how should the cleaning and downtime compensation be resolved?

  1. The driver should physically assault the passenger until they pay RMB 10,000
  2. Negotiate a reasonable vehicle cleaning and sanitation fee in accordance with local taxi industry guidelines or municipal transport mediation standards, or seek police/transport bureau mediation if disputed Correct answer.
  3. The driver must absorb all cleaning costs completely with zero passenger liability
  4. Lock the passenger inside the soiled car until the next morning

Explanation

Under the Civil Code and municipal taxi dispute guidelines, passengers who soil vehicle interiors through negligence or intoxication bear civil compensation liability for reasonable interior cleaning/disinfection expenses and direct operational downtime. If parties dispute the amount, local transport hotlines (12328) or police (110) provide mediation.

Question 43Passenger Service

When a passenger refuses to pay the metered fare upon arrival, alleging without justification that the taximeter is rigged or running too fast, what is the driver's appropriate legal recourse?

  1. Maintain composure, show the lead calibration seal and valid inspection certificate on the taximeter, explain market supervision certification, and contact fleet dispatch or dial 110/12328 for mediation Correct answer.
  2. Smash the passenger's luggage onto the pavement
  3. Engage in a shouting match and trade insults with the passenger
  4. Force the passenger to walk back to the starting point

Explanation

Taximeters are officially verified and sealed by the State Administration for Market Regulation. When a passenger questions meter accuracy, the driver should point out the intact calibration seal and printed certificate, explain that the meter is calibrated by government metrology authorities, and call dispatch or 12328/110 for objective mediation if the passenger persists in non-payment.

Question 44Passenger Service

If a taxi driver discovers a suspicious, unattended sealed package left on the back seat emitting a strange chemical odor or ticking sound, what is the mandatory emergency procedure?

  1. Open the package with a knife to inspect what is inside
  2. Immediately pull over in a safe, open area, shut off power, evacuate the vehicle, keep bystanders at a safe distance, and dial 110 police immediately Correct answer.
  3. Throw the package out the window into a crowded pedestrian crosswalk
  4. Take the package home and store it in the driver's bedroom

Explanation

For suspicious unattended items suspected of containing hazardous chemicals, explosives, or illegal contraband, drivers must never shake, open, or tamper with the package. The correct protocol is to safely pull over, evacuate the car, secure a safety perimeter, and notify the police (110) immediately for professional bomb/hazmat disposal.

Question 45Passenger Service

Under MOT Order 2021 No. 16, what should a taxi driver do if a passenger leaves behind official government documents, passports, or confidential business files in the vehicle?

  1. Promptly register the items, contact the passenger if contact details exist, or immediately surrender them to taxi fleet dispatch or the nearest public security police station Correct answer.
  2. Post photographs of confidential documents online to find the owner faster
  3. Throw away the documents because papers have no cash resale value
  4. Demand a RMB 1,000 retrieval fee before returning the passport

Explanation

Passports, legal credentials, and official documents require high-priority security handling. The driver must preserve their confidentiality, avoid tampering, register the items, and immediately hand them over to the taxi dispatch center or local public security police station (派出所) for rapid tracing and return.

Question 46Passenger Service

If a passenger disputes an extra meter charge caused by a detour around an unexpected police roadblock or sudden road collapse, how should the driver handle the complaint?

  1. Insult the passenger for questioning the driver's integrity
  2. Explain the unexpected roadblock calmly, show the real-time navigation detour log, and if the passenger remains dissatisfied, offer a reasonable fare adjustment or contact the 12328 transport hotline for mediation Correct answer.
  3. Refuse to let the passenger exit the car until they apologize
  4. Demand double fare because the detour cost extra fuel

Explanation

When force majeure or emergency traffic closures necessitate an unannounced detour, professional drivers must communicate calmly, demonstrate the digital GPS detour notification or visual roadblock, and resolve disputes amicably through reasonable adjustments or official 12328 mediation.

Question 47Passenger Service

When an online ride-hailing passenger claims they have already paid the fare online while the driver's terminal app displays 'Payment Pending', how should the driver verify the situation?

  1. Physically grab the passenger to prevent them from leaving
  2. Collaboratively verify the order payment screen on the passenger app, refresh the driver app network connection, or consult the platform customer service hotline without hostile confrontation Correct answer.
  3. Demand that the passenger pay the fare a second time in cash immediately without checking
  4. Drive the passenger to a police station 20 kilometers away

Explanation

Platform payment status synchronization delays can occur due to server latency or network lag. The proper professional response is to verify the passenger's completed payment screen, refresh the platform app, or contact platform customer support to confirm payment settlement peacefully.

Question 48Passenger Service

When surrendering lost property to the taxi operating company or municipal lost-and-found station, what documentation must the driver complete?

  1. No documentation is needed; simply toss the item over the counter
  2. Complete a standardized lost property handover registration form recording the time, vehicle plate number, detailed item description, and pickup/drop-off details, and obtain an official handover receipt Correct answer.
  3. Sign a statement claiming ownership of the item if not claimed in 2 hours
  4. Leave a personal handwritten note with no vehicle or time details

Explanation

Formal property handover protocols require meticulous documentation: fill out the lost property registration log detailing the date, time, vehicle license number, driver name, precise item description (e.g., brand, color, serial number if visible), and receive an official signed handover confirmation receipt.

Question 49Passenger Service

To prevent 'dooring' accidents (开门杀) where passengers open vehicle doors into passing cyclists or e-bikes, what technique and reminder should the taxi driver apply?

  1. Kick the door open aggressively without looking
  2. Check the side mirrors, look over the shoulder, use the far hand to open the door handle (Dutch Reach technique / 荷式开门法), and verbally warn passengers to check rear traffic before opening doors Correct answer.
  3. Tell passengers that cyclists are always at fault if they hit an open door
  4. Only allow passengers to jump out from the left driver side into traffic

Explanation

Dooring accidents are prevented by using the 'Dutch Reach' (荷式开门法)-reaching across with the hand furthest from the door handle, which naturally forces the head and shoulders to turn back toward the mirror and blind spot-and explicitly instructing passengers to look before opening doors onto curbs and cycle lanes.

Question 50Passenger Service

What defensive driving technique should a taxi driver apply when passing a stationary bus or large truck stopped at a roadside bus stop or intersection?

  1. Accelerate and pass as close as possible within 10 centimeters
  2. Reduce speed, cover the brake pedal, anticipate pedestrians or bicycles suddenly darting out from the front blind zone of the bus ('ghost darting' / 鬼探头), and maintain safe lateral clearance Correct answer.
  3. Honk the horn continuously and close both eyes
  4. Pass on the right sidewalk to bypass the bus

Explanation

When passing stationary buses or large vehicles, the view ahead of the bus is completely obstructed. Defensive driving requires slowing down, covering the brake, maintaining lateral space, and anticipating pedestrians or children stepping out from the front blind zone (鬼探头) to cross the street.