CT Claims Adjuster study plan
CT Claims Adjuster · Give each week a clear focus.
8 weeks · About 6 hours per week
Insurance Principles and Concepts & Claims Handling Practices, Investigation, and Ethics
Diagram the full claim lifecycle from first notice of loss through payment, subrogation, and file closure, labeling the decision point at each stage.
Define indemnity, insurable interest, actual cash value, replacement cost, coinsurance, and subrogation, then match each term to a one-sentence loss scenario.
List the adjuster's ethical duties around conflict of interest, confidentiality of claim information, and good-faith claim evaluation, and state what conduct triggers a bad-faith exposure.
Distinguish staff, independent, and public adjusters by who they represent and what authority each holds in Connecticut.
Build a written five-step investigation checklist (coverage, liability, damages, documentation, reservation of rights) and apply it to a staged auto property-damage loss.
Your checkpoint
A one-page hand-drawn claim-lifecycle diagram plus a closed-book 30-question quiz on Domains 1 and 3 scored at 80% or higher.
Claims Handling Practices, Investigation, and Ethics & Personal Automobile Coverages
Break the personal auto policy into its coverage parts (liability, medical payments, uninsured/underinsured motorist, physical damage) and write what each part pays, what it excludes, and who is an insured under each.
Compute a liability settlement for a multi-claimant bodily injury loss by applying per-person and per-occurrence limits in the correct order.
Draft a recorded-statement outline that separates fact-gathering questions from opinion questions and flags the points where the insured's duty to cooperate applies.
Write a reservation-of-rights letter in original wording that identifies the specific policy provision in question without denying the claim.
Sequence the steps taken when a claim file shows conflicting liability evidence, including when to request an examination under oath versus when to proceed to evaluation.
Your checkpoint
A completed mock auto claim file (loss report, coverage analysis, statement outline, reservation-of-rights letter, and payment calculation) reviewed against a self-built checklist.
Personal Automobile Coverages
Compare uninsured motorist, underinsured motorist, and medical payments coverage and explain how each responds when the at-fault driver has minimal limits.
Evaluate a total-loss vehicle claim by calculating actual cash value, applying deductible and betterment adjustments, and documenting the valuation method used.
Identify the coverage questions raised by a loss involving a borrowed vehicle, a ride-share driver, and a business use of a personal vehicle, and resolve each on paper.
Explain how a first-party physical damage claim differs procedurally from a third-party liability claim, including appraisal and salvage handling.
List the documentation an adjuster should collect for a disputed injury claim and explain how each item supports or undercuts the damages figure.
Your checkpoint
A written coverage-and-damages analysis of three auto claim scenarios with a computed settlement figure for each, plus a 25-question auto quiz at 80% or higher.
Homeowners and Residential Property Coverages
Map a homeowners policy form section by section (property coverages, liability, medical payments, conditions, exclusions) and state the limit basis for each property coverage.
Apply replacement cost versus actual cash value to a dwelling and contents loss and show the effect of the coinsurance and deductible provisions on the payable amount.
Determine whether a described loss is covered, limited, or excluded under a homeowners form for water damage, mold, earth movement, and business property on the premises.
Sequence the steps for handling a large fire loss: securing the site, cause-and-origin investigation, inventory preparation, additional living expense tracking, and subrogation review.
Write the questions an adjuster should ask to detect over-insurance, occupancy misrepresentation, and undisclosed prior losses at the point of application.
Your checkpoint
Two fully written homeowners claim evaluations (one partial loss, one total loss) with itemized payment worksheets, plus a passing score on a 40-question midterm covering Domains 1, 3, 4, and 5.
Connecticut Insurance Law and Adjuster Regulation
Summarize the Connecticut statutes and regulations that govern adjuster licensing, continuing education, and the conduct standards an adjuster must follow when handling a claim.
List the unfair claim settlement practices prohibited under Connecticut law and describe the claim-file behavior that demonstrates compliance with each.
Explain the adjuster's reporting and referral obligations when fraud, arson, or a material misrepresentation is suspected in a Connecticut claim.
Differentiate the roles of the Connecticut Insurance Department and the state courts in resolving claim disputes and consumer complaints.
Outline the timeframes and notice requirements an adjuster must track from first notice of loss through the response to a written claim inquiry.
Your checkpoint
A one-page compliance reference sheet (statute or regulation topic, the practical rule, and the claim-file evidence of compliance) plus a 30-question Connecticut law quiz at 85% or higher.
Commercial Lines Coverages & Liability Insurance and Negligence Law
Compare commercial general liability, commercial property, commercial auto, and businessowners policy forms by what each covers and where the coverage trigger differs.
Explain the CGL occurrence versus claims-made trigger and identify which trigger applies to a described loss reported years after the event.
Apply the four elements of negligence (duty, breach, causation, damages) to a premises liability and an auto negligence scenario and assign a liability percentage to each party.
Describe how comparative fault and joint liability rules affect the amount an adjuster pays on a shared-fault claim and document the reasoning in the file.
Identify the additional insured and contractual liability issues raised when a loss arises out of work performed for another business.
Your checkpoint
A written liability-and-coverage opinion on two commercial claim scenarios, each stating the coverage trigger, the responsible party, and a proposed settlement range.
Workers' Compensation Insurance & Liability Insurance and Negligence Law
Explain the exclusive remedy principle and identify the situations in which an injured worker may pursue a claim outside the workers' compensation system.
Distinguish the workers' compensation benefit categories (medical, indemnity, permanent partial, death) and state how each is calculated at a conceptual level.
Trace the claims process for a disputed workers' compensation claim from first report of injury through the hearing stage, listing the documentation required at each step.
Re-answer every question missed on the previous quizzes and write a short explanation for each corrected answer.
Rank the eight domains by your practice-test accuracy and build a prioritized list of the three weakest topics to attack during the final week.
Your checkpoint
A corrected-error log covering every missed question to date, plus a workers' compensation claim walkthrough document and a ranked list of weak topics.
Insurance Principles and Concepts & Connecticut Insurance Law and Adjuster Regulation & Claims Handling Practices, Investigation, and Ethics & Personal Automobile Coverages & Homeowners and Residential Property Coverages & Commercial Lines Coverages & Liability Insurance and Negligence Law & Workers' Compensation Insurance
Complete two full-length timed practice exams under exam conditions and record the score for every domain separately.
Re-study only the two lowest-scoring domains and re-test on each until the score clears 80%.
Rehearse the multi-step calculations (limits stacking, coinsurance, actual cash value, comparative fault reduction) until each is completed without reference material.
Consolidate the one-page reference sheets from every week into a single review packet and recite the key rules from memory.
Review the corrected-error log one final time and confirm no repeated mistake pattern remains.
Your checkpoint
Two completed timed practice exams with domain-level scores, both at 80% or higher overall, plus a consolidated one-page review packet.
Milestones
Week 2: Complete the mock auto claim file end to end and score 80% or higher on the Domain 3 and 4 quizzes without notes.
Week 4: Pass a 40-question midterm covering Domains 1, 3, 4, and 5 at 75% or higher, with no domain below 70%.
Week 6: Score 80% or higher on the Connecticut law quiz and complete both commercial/liability written opinions; confirm Domain 2 is no longer a weak area.
Week 7: Corrected-error log shows every previously missed question explained in writing, and the weak-topic ranking is complete.
Week 8: Both full-length timed practice exams scored at 80% or higher overall and at 70% or higher in every individual domain.