CT Claims Adjuster study materials
CT Claims Adjuster study resources

CT Claims Adjuster study plan

CT Claims Adjuster · Give each week a clear focus.

8 weeks · About 6 hours per week

Week 1

Insurance Principles and Concepts & Claims Handling Practices, Investigation, and Ethics

  • Diagram the full claim lifecycle from first notice of loss through payment, subrogation, and file closure, labeling the decision point at each stage.

  • Define indemnity, insurable interest, actual cash value, replacement cost, coinsurance, and subrogation, then match each term to a one-sentence loss scenario.

  • List the adjuster's ethical duties around conflict of interest, confidentiality of claim information, and good-faith claim evaluation, and state what conduct triggers a bad-faith exposure.

  • Distinguish staff, independent, and public adjusters by who they represent and what authority each holds in Connecticut.

  • Build a written five-step investigation checklist (coverage, liability, damages, documentation, reservation of rights) and apply it to a staged auto property-damage loss.

Your checkpoint

A one-page hand-drawn claim-lifecycle diagram plus a closed-book 30-question quiz on Domains 1 and 3 scored at 80% or higher.

Week 2

Claims Handling Practices, Investigation, and Ethics & Personal Automobile Coverages

  • Break the personal auto policy into its coverage parts (liability, medical payments, uninsured/underinsured motorist, physical damage) and write what each part pays, what it excludes, and who is an insured under each.

  • Compute a liability settlement for a multi-claimant bodily injury loss by applying per-person and per-occurrence limits in the correct order.

  • Draft a recorded-statement outline that separates fact-gathering questions from opinion questions and flags the points where the insured's duty to cooperate applies.

  • Write a reservation-of-rights letter in original wording that identifies the specific policy provision in question without denying the claim.

  • Sequence the steps taken when a claim file shows conflicting liability evidence, including when to request an examination under oath versus when to proceed to evaluation.

Your checkpoint

A completed mock auto claim file (loss report, coverage analysis, statement outline, reservation-of-rights letter, and payment calculation) reviewed against a self-built checklist.

Week 3

Personal Automobile Coverages

  • Compare uninsured motorist, underinsured motorist, and medical payments coverage and explain how each responds when the at-fault driver has minimal limits.

  • Evaluate a total-loss vehicle claim by calculating actual cash value, applying deductible and betterment adjustments, and documenting the valuation method used.

  • Identify the coverage questions raised by a loss involving a borrowed vehicle, a ride-share driver, and a business use of a personal vehicle, and resolve each on paper.

  • Explain how a first-party physical damage claim differs procedurally from a third-party liability claim, including appraisal and salvage handling.

  • List the documentation an adjuster should collect for a disputed injury claim and explain how each item supports or undercuts the damages figure.

Your checkpoint

A written coverage-and-damages analysis of three auto claim scenarios with a computed settlement figure for each, plus a 25-question auto quiz at 80% or higher.

Week 4

Homeowners and Residential Property Coverages

  • Map a homeowners policy form section by section (property coverages, liability, medical payments, conditions, exclusions) and state the limit basis for each property coverage.

  • Apply replacement cost versus actual cash value to a dwelling and contents loss and show the effect of the coinsurance and deductible provisions on the payable amount.

  • Determine whether a described loss is covered, limited, or excluded under a homeowners form for water damage, mold, earth movement, and business property on the premises.

  • Sequence the steps for handling a large fire loss: securing the site, cause-and-origin investigation, inventory preparation, additional living expense tracking, and subrogation review.

  • Write the questions an adjuster should ask to detect over-insurance, occupancy misrepresentation, and undisclosed prior losses at the point of application.

Your checkpoint

Two fully written homeowners claim evaluations (one partial loss, one total loss) with itemized payment worksheets, plus a passing score on a 40-question midterm covering Domains 1, 3, 4, and 5.

Week 5

Connecticut Insurance Law and Adjuster Regulation

  • Summarize the Connecticut statutes and regulations that govern adjuster licensing, continuing education, and the conduct standards an adjuster must follow when handling a claim.

  • List the unfair claim settlement practices prohibited under Connecticut law and describe the claim-file behavior that demonstrates compliance with each.

  • Explain the adjuster's reporting and referral obligations when fraud, arson, or a material misrepresentation is suspected in a Connecticut claim.

  • Differentiate the roles of the Connecticut Insurance Department and the state courts in resolving claim disputes and consumer complaints.

  • Outline the timeframes and notice requirements an adjuster must track from first notice of loss through the response to a written claim inquiry.

Your checkpoint

A one-page compliance reference sheet (statute or regulation topic, the practical rule, and the claim-file evidence of compliance) plus a 30-question Connecticut law quiz at 85% or higher.

Week 6

Commercial Lines Coverages & Liability Insurance and Negligence Law

  • Compare commercial general liability, commercial property, commercial auto, and businessowners policy forms by what each covers and where the coverage trigger differs.

  • Explain the CGL occurrence versus claims-made trigger and identify which trigger applies to a described loss reported years after the event.

  • Apply the four elements of negligence (duty, breach, causation, damages) to a premises liability and an auto negligence scenario and assign a liability percentage to each party.

  • Describe how comparative fault and joint liability rules affect the amount an adjuster pays on a shared-fault claim and document the reasoning in the file.

  • Identify the additional insured and contractual liability issues raised when a loss arises out of work performed for another business.

Your checkpoint

A written liability-and-coverage opinion on two commercial claim scenarios, each stating the coverage trigger, the responsible party, and a proposed settlement range.

Week 7

Workers' Compensation Insurance & Liability Insurance and Negligence Law

  • Explain the exclusive remedy principle and identify the situations in which an injured worker may pursue a claim outside the workers' compensation system.

  • Distinguish the workers' compensation benefit categories (medical, indemnity, permanent partial, death) and state how each is calculated at a conceptual level.

  • Trace the claims process for a disputed workers' compensation claim from first report of injury through the hearing stage, listing the documentation required at each step.

  • Re-answer every question missed on the previous quizzes and write a short explanation for each corrected answer.

  • Rank the eight domains by your practice-test accuracy and build a prioritized list of the three weakest topics to attack during the final week.

Your checkpoint

A corrected-error log covering every missed question to date, plus a workers' compensation claim walkthrough document and a ranked list of weak topics.

Week 8

Insurance Principles and Concepts & Connecticut Insurance Law and Adjuster Regulation & Claims Handling Practices, Investigation, and Ethics & Personal Automobile Coverages & Homeowners and Residential Property Coverages & Commercial Lines Coverages & Liability Insurance and Negligence Law & Workers' Compensation Insurance

  • Complete two full-length timed practice exams under exam conditions and record the score for every domain separately.

  • Re-study only the two lowest-scoring domains and re-test on each until the score clears 80%.

  • Rehearse the multi-step calculations (limits stacking, coinsurance, actual cash value, comparative fault reduction) until each is completed without reference material.

  • Consolidate the one-page reference sheets from every week into a single review packet and recite the key rules from memory.

  • Review the corrected-error log one final time and confirm no repeated mistake pattern remains.

Your checkpoint

Two completed timed practice exams with domain-level scores, both at 80% or higher overall, plus a consolidated one-page review packet.

Milestones

Week 2: Complete the mock auto claim file end to end and score 80% or higher on the Domain 3 and 4 quizzes without notes.

Week 4: Pass a 40-question midterm covering Domains 1, 3, 4, and 5 at 75% or higher, with no domain below 70%.

Week 6: Score 80% or higher on the Connecticut law quiz and complete both commercial/liability written opinions; confirm Domain 2 is no longer a weak area.

Week 7: Corrected-error log shows every previously missed question explained in writing, and the weak-topic ranking is complete.

Week 8: Both full-length timed practice exams scored at 80% or higher overall and at 70% or higher in every individual domain.