ECBA case studies
ECBA · Put your knowledge to work in context.
This independent study page provides practice for ECBA. Its editorial learning areas include Integrated subject knowledge, evidence and application. The questions develop subject knowledge and application through worked reasoning, distinctions between competing answers, and practical scenarios. Study the relevant guide before attempting a mixed set, then explain the evidence or calculation that supports each answer. Topics on this exam: Integrated subject knowledge, evidence and application. The ECBA case studies are 4 cases and about 627 words.
1A request for an application
A fictional community training center receives a request to buy a booking application. Staff describe missed appointments and repeated telephone calls, while learners report that reminders sometimes arrive after a session has moved. The manager wants an immediate purchase, but the team has no agreed count of missed appointments, no description of the current reminder process and no comparison of alternative changes. The center has limited staff time and an existing appointment list.
160 words, under 1 min2Different accounts of a handoff
In a fictional repair workshop, the reception team says technicians receive all job details at the start of each shift. Technicians say some changes arrive only through informal messages after work begins. A customer survey reports confusion about expected completion dates, but it does not identify which jobs had missing details. The analyst can interview staff, observe a handoff and examine a small permitted sample of job records.
157 words, under 1 min3A requirement changes
A fictional library project has an agreed requirement that a member can see the due date for each borrowed item. A stakeholder now asks for reminder messages, and a developer says the request is only a small screen change. Existing records show that notification preferences, contact details and message delivery are handled by separate components. The team has not yet estimated effort or agreed who may approve the change.
155 words, under 1 min4A delivered feature with limited value
A fictional service team introduces an online status page to reduce routine calls. The page passes the agreed functional tests, but the team still receives many calls. A small review finds that some customers do not know the page exists and that several status updates are delayed. The review does not measure every customer or prove that the interface alone caused the result.
155 words, under 1 min