ICDL Data Protection (ICDL) case studies
ICDL Data Protection · Put your knowledge to work in context.
The ICDL Data Protection certification is part of the ICDL family of digital skills credentials offered by ICDL Foundation, a global social enterprise committed to raising standards of digital competence in the workforce, education and society. ICDL certification is available in more than 100 countries through a network of more than 20,000 testing centres. This module is designed for anyone who handles personal data at work or in study - office staff, administrators, managers, students and jobseekers - and who needs to understand how data protection rules apply in everyday practice. The exam covers four areas: data protection concepts, data protection in practice, data security and breach handling, and compliance and individual rights. The ICDL Data Protection case studies are 5 cases and about 4,157 words.
1The Marketing List Overreach
A mid-sized online retailer, 'GreenLeaf', has 50,000 customers. In January, it sent an email to all customers announcing a new loyalty program and included a pre-ticked box that said 'Yes, send me marketing emails from GreenLeaf and selected partners.' The email also stated that by not unsubscribing, customers agreed to receive marketing.
679 words, about 3 min2The Missing Encryption Key
HealthTech Solutions provides a patient management app to 200 clinics. The app stores patient records on a cloud server.
755 words, about 4 min3The Subject Access Request Dilemma
Liam works for a local council's housing department. On 1 March, he received a subject access request (SAR) from a tenant, Maria, who is in a dispute with the council over a housing repair.
965 words, about 5 min4The Cross-Border Transfer Trap
Global Retail Inc., headquartered in the EU, uses a customer support center in India operated by a subsidiary. The subsidiary handles customer inquiries and has access to EU customers' personal data (names, addresses, purchase history).
920 words, about 5 min5The Employee Monitoring Puzzle
A financial services firm, 'SecureBank', has 1,000 employees. To prevent data leaks, the IT department proposes installing software that monitors all employee emails and instant messages for keywords like 'confidential', 'client', and 'password'.
838 words, about 4 min