EXIN SIAM Foundation Bridge based on the Scopism SIAM BoK V3 case studies
EXIN SIAM Foundation Bridge based on the Scopism SIAM BoK V3 · Put your knowledge to work in context.
The EXIN SIAM Foundation Bridge based on the Scopism SIAM BoK V3 is a certification exam intended for professionals who already hold a SIAM Foundation-level credential and need to update their knowledge to the Scopism SIAM Body of Knowledge version 3. SIAM, or Service Integration and Management, describes how an organisation coordinates multiple service providers - internal and external - through governance, management layers, processes, and tooling so that business outcomes are delivered as one seamless service. The EXIN SIAM Foundation Bridge based on the Scopism SIAM BoK V3 case studies are 5 cases and about 3,882 words.
1Choosing the integration model for Northbridge Insurance
Northbridge Insurance is a mid-sized general insurer with 2,800 staff, 14 business-critical IT services and five external providers. Network services are delivered by Provider A, the mainframe and data centre by Provider B, application development by Providers C and D, and the service desk by Provider E.
763 words, about 4 min2The accountable but powerless service integrator at Haverstock
Haverstock is a public-sector agency with 4,500 staff and four outsourced providers: data centre and hosting, application support, wide-area network, and field engineering. An internal SIAM team of nine people acts as service integrator and is accountable in its charter for end-to-end incident, problem and change management.
776 words, about 4 min3Six tools and no shared service data at Meridian Logistics
Meridian Logistics operates 42 distribution centres across six countries. Its IT service chain involves seven providers and six service management tools: ServiceNow for the internal service desk, Jira Service Management for two application providers, BMC Remedy for the hosting provider, two home-grown ticketing systems, and an MSP portal.
805 words, about 4 min4The end-to-end activation SLA that no provider owns
Calder Telecom sells a managed 'provision and activate enterprise broadband' service to 1,200 business customers. Delivery crosses sales, three external providers (access network, core network, and installation), and internal field engineers.
772 words, about 4 min5One team, different badges at Arden Manufacturing
Arden Manufacturing runs 24/7 operations across five countries with 2,000 IT users. Its SIAM ecosystem comprises an internal service integrator, an internal service desk, and three providers for infrastructure, SAP application support, and field services.
766 words, about 4 min