EXIN SIAM Foundation case studies
EXIN SIAM Foundation · Put your knowledge to work in context.
EXIN SIAM™ Foundation is a foundation-level certification that tests knowledge and understanding of the terminology and core principles of Service Integration and Management (SIAM). According to EXIN, it covers the potential benefits, challenges and risks of implementing SIAM, and is aimed at professionals who want to implement SIAM methodology in their organization - particularly those already working with IT Service Management processes - as well as providers that want to implement and manage SIAM models. The EXIN SIAM Foundation case studies are 5 cases and about 4,097 words.
1Choosing a service integrator model at Meridian Freight
Meridian Freight is a European logistics operator with 9,000 staff and revenue of €2.1bn. IT is delivered by three providers: a data centre and hosting provider (€18m/year), a network provider (€6m/year) and an applications support provider (€11m/year).
846 words, about 4 min2Skipping discovery on a nine-month contract deadline
Northwind Utilities is replacing a 14-year single-source outsourcing contract with Helix IT that expires in nine months. The target model is five tower providers: network, data centre, applications, service desk and security.
761 words, about 4 min3Authority and accountability in Arcadia Bank's SIAM function
Arcadia Bank created an internal SIAM function of 22 FTE eight months ago to integrate four providers. Priya, the SIAM incident process owner, has documented a major incident process requiring all providers to use the bank's ServiceNow instance and to join a single incident bridge within 15 minutes.
849 words, about 4 min4Process integration gaps at Caldera Health
Caldera Health, a health insurer with 4.5 million members, has run a SIAM model with six providers for 18 months. End-to-end SLAs exist on paper, but only two of the six underpinning contracts contain operational level agreements that map to them.
841 words, about 4 min5Benefits not realised in Harborline's shared services SIAM model
Harborline is a public-sector shared services organisation providing IT to 14 agencies, using three external providers plus an internal infrastructure team under a SIAM model that has run for 12 months. The promised benefits have not materialised.
800 words, about 4 min