IAED EFD case studies
IAED EFD · Put your knowledge to work in context.
The Emergency Fire Dispatcher (EFD) certification is one of the discipline-specific credentials issued within the International Academies of Emergency Dispatch (IAED) family of emergency dispatch certifications. It is aimed at calltakers and dispatchers who handle fire-related emergency calls and who work within a protocol-driven dispatch environment, and it sits alongside related disciplines such as medical dispatch. Because IAED describes its protocols as a structured, standardized set of procedures that reduce complexity and risk, EFD study is built around applying a fire protocol consistently under time pressure rather than around general firefighting knowledge. Expect the exam to test protocol structure, call interrogation and prioritization, determinant selection, and dispatch of appropriate resources, all delivered in the language and terminology used in your agency's protocol training. The IAED EFD case studies are 5 cases and about 2,966 words.
1Third-Floor Trapped Caller with Mobility Impairment
At 03:14, a caller reports smoke in a third-floor apartment at 428 Maple Court, apartment 3B. She says the smoke is coming under her door and the hallway is hazy.
623 words, about 3 min2High-Rise Smoke Odor in a Stairwell
At 10:22, the floor warden on the 12th floor of an 18-story office tower calls. The building fire alarm is sounding, and occupants report a strong odor of smoke in the east stairwell.
578 words, about 3 min3Child Caller Hiding in a Closet
A 7-year-old boy calls and whispers that there is a fire in the kitchen. He is hiding in his bedroom closet.
622 words, about 3 min4Restaurant Grease Fire with Patrons Still Inside
At 19:45, a cook at a 60-seat restaurant calls. A pan of oil ignited on the range; flames are about 2 feet high and reaching the hood.
565 words, about 3 min5Assisted-Living Facility Smoke in a Resident Wing
At 02:40, the night supervisor at a 60-bed assisted-living facility calls. She reports smoke coming from the laundry room on the east wing.
578 words, about 3 min