IATA Foundation (Aggregate Prep) case studies
IATA Foundation (Aggregate Prep) · Put your knowledge to work in context.
The IATA Foundation level qualification is an entry point into the travel and tourism industry, designed for people who are new to the sector or who want a recognised grounding before specialising. It suits school leavers, career changers, junior agency or airline staff, and anyone working in a related role who needs to understand how the industry fits together. The IATA Foundation (Aggregate Prep) case studies are 5 cases and about 4,104 words.
1Arrival Times, Connecting Times and the Date Line on a London–Sydney Itinerary
A client asks you to build a London–Sydney itinerary via Dubai on a single ticket: LHR–DXB departing 14:20 local on Wednesday 9 July 2025, block time 6 h 50 min, then 2 h 05 min on the ground at Dubai, then DXB–SYD departing 02:15 local with a block time of 13 h 30 min. On 9 July the UK is on BST (UTC+1), Dubai is UTC+4 and Sydney is on AEST (UTC+10).
843 words, about 4 min2Void, Reissue or Refund: A Same-Day Date Change Plus Baggage Charges
On Monday 3 March a corporate client confirms three economy returns London–Singapore for May, and you ticket them immediately at £612 per person (£520 base fare plus £92 taxes, fees and carrier charges). The fare rules state: changes cost £75 per person plus any fare difference; rebooking must be in the same booking class, otherwise the lowest available class applies; refunds before departure are permitted with a £200 cancellation fee; taxes, fees and carrier charges are refundable; involuntary refunds (carrier schedule change) carry no fee.
791 words, about 4 min3Passport Validity, Name Mismatch and Yellow Fever on a Multi-Country Itinerary
You are checking documents 48 hours before departure for three UK passport holders: London–Nairobi on 3 January, ten nights in Kenya, Nairobi–Zanzibar on 13 January, home on 18 January. Traveller A's passport expires on 20 May of the following year.
818 words, about 4 min4BSP Remittance, a Chargeback and Client Money Under Pressure
Your IATA-accredited agency settles through BSP on a fortnightly cycle. For the period just closed: tickets issued £86,400 gross (including £9,900 of taxes, fees and carrier charges), refunds processed £4,150, and two ADMs totalling £320 received, one of which the agency disputes.
819 words, about 4 min5A 27-Hour Delay: Compensation, Duty of Care and the Agency's Position
Four passengers (two adults, children aged 6 and 9) booked through your agency fly Dublin–New York on 12 June, returning 19 June. At 22:00 on 11 June the airline cancels the outbound, citing a technical fault found in a fuel pump during pre-flight checks, and rebooks them on a flight departing 26 hours later that arrives 27 hours behind the original schedule.
833 words, about 4 min