Workplace Technology and Tools
This domain tests practical use of office systems - documents, shared storage, calendars, email and CRM or ticketing tools - with an emphasis on accuracy, access control and data security rather than software trivia.
Core rules
- One source of truth: the shared drive or electronic records system, not a desktop folder. Apply the agreed file-naming convention (title, version, date) so versions are identifiable without opening them.
- Least privilege: give access only to those who need it. Shared logins are prohibited because they destroy the audit trail of who did what.
- Use strong unique passwords with multi-factor authentication. Phishing cues: manufactured urgency, mismatched sender domain, unexpected attachments, requests to change bank details.
- Test before you broadcast: run mail merges to yourself, check merged fields, deduplicate the source list, and confirm consent before any marketing send.
- Build accessible documents: real heading styles, alt text on images, readable contrast.
- Email recall is unreliable once delivered; the reliable control is checking recipients before sending.
Worked example
You must invite 400 contacts to a briefing. Reasoning: export from the approved system rather than a personal spreadsheet, remove duplicates and outdated addresses, confirm marketing consent, merge into a template, send a test to yourself and one colleague, check the unsubscribe route, then send in batches and monitor bounces.
Traps that cost marks
- Saving the only copy locally, where it is neither backed up nor shareable.
- Sharing credentials to save time, which removes individual accountability.
- Assuming the recall function will retrieve a misdirected email.