IIBA-AAC case studies
IIBA-AAC · Put your knowledge to work in context.
The Agile Analysis Certification (IIBA-AAC) is one of the specialized credentials listed in IIBA's certification portfolio, sitting alongside the CBDA, CCA and CPOA rather than in the core ECBA–CCBA–CBAP progression. The source page frames IIBA's credentials as covering "every stage" of a business analysis career, with specialized certifications positioned for practitioners who want to deepen capability in a particular domain. The IIBA-AAC case studies are 5 cases and about 3,386 words.
1Fixed Regulatory Deadline Meets a 380-Item Backlog
Northbridge Mutual, a mid-sized property and casualty insurer, must retire its 17-year-old claims adjudication platform before a state regulator's 1 July 2026 deadline because the vendor will stop supporting the underlying database. The programme has 14 months, a budget of $6.2M, and three business units (Auto, Home, Commercial) whose claims processes overlap by roughly 60% but diverge on regulatory reporting.
749 words, about 4 min2Personalization Ambitions and a Single Data Scientist
Lumen & Loom is an online home-goods retailer with 2.1 million monthly visitors and an 11-person digital team. The CEO has set a 12-month objective to lift conversion from 2.4% to 3.0% through personalization.
681 words, about 3 min3Five Teams, One Scheduling API, and a Clinical Safety Rule
CareGrid is a hospital network deploying a new appointment-scheduling system across 14 clinics. Five Scrum teams share a single scheduling API owned by a platform team.
647 words, about 3 min4Vendor Core Banking Replacement with Two Change Windows
Meridian Regional Bank is replacing its 20-year-old core banking system with a vendor package. The programme has 18 months, four business lines (retail deposits, lending, cards, small business), and a vendor roadmap that the bank cannot change.
660 words, about 3 min5Churn, a Sales Promise, and a Re-Architecture Request
Tidepool is a B2B SaaS company with three product teams and one platform team. Annual churn has risen from 5% to 8%, and the CEO's annual OKR is to reduce it to 4%.
649 words, about 3 min