Checking a Grievance Notice Before It Goes on the Hospital Website

1. 'It is hereby informed to all the patients…' - unidiomatic preposition and impersonal construction. Correct: 'All patients and their relatives are hereby informed that…'
2. 'the grievance box have been shifted' - subject–verb agreement. Correct: 'has been shifted'.
3. 'Patients whom have any complaint' - wrong case of the relative pronoun; 'whom' is an object form but here it is the subject of 'have'. Correct: 'Patients who have a complaint'.
4. 'every complaints' - quantifier plus plural noun. Correct: 'every complaint'.
5. 'revert back with an reply' - 'revert back' is tautological (revert already means go back, and in this sense 'reply'), 'an reply' is an article error, and 'revert' in the sense of 'reply' is Indian-English usage that is opaque to many readers. Correct: 'will reply within 15 days'.
6. 'As per the instructions of the Director' - wordy, and 'as per' is unnecessarily formal. Correct: 'As instructed by the Director'.
7. 'We regret for the inconvenience' - 'regret' is transitive and takes no 'for'. Correct: 'We regret the inconvenience' or 'We are sorry for the inconvenience'.
8. 'no verbal complaints will be entertained henceforth' - passive, legalistic and repetitive with the clause that follows. Rewrite in the active voice.

All patients and their relatives are hereby informed that the grievance box has moved from the ground floor to the second floor, near the lift.

If you have a complaint, please write it down and put it in the box. The Grievance Committee will read every complaint and reply within 15 days.

As instructed by the Director, written complaints are preferred. If you cannot write, please ask the help desk, who will record your complaint for you.

We are sorry for the inconvenience.

Why this works: sentences are short and active; the only numbers kept are the ones a reader must act on; the location is repeated in concrete terms; and the difficult instruction about verbal complaints is converted into a positive, workable route for a low-literacy reader rather than a prohibition. Note the deliberate change of substance - the original banned verbal complaints outright, and no rewrite can preserve that ban while remaining consistent with the charter of patients' rights; the change should be flagged to the committee, not made silently.

Three problems. First, it removes the only channel realistically available to a patient who cannot read or write - exactly the population most likely to be harmed - so the notice becomes a barrier dressed as information. Second, it conflicts with the charter of patients' rights, which includes the right to be heard and to seek redress, and with the ordinary legal principle that a complaint channel must be accessible; a written-only rule is difficult to defend if a grievance is ever litigated. Third, the phrase 'will be entertained' is bureaucratic and sounds like a threat, which discourages legitimate complaints and pushes them underground, where they reappear as violence against staff.

Better phrasing: 'Written complaints are preferred, as they help us track and resolve your issue. If writing is difficult for you, any staff member at the help desk will record your complaint for you and give you a receipt.' This keeps the administrative preference for written records, keeps the grievance box central, and adds an assisted route plus a receipt - which is what actually makes a complaints system credible. The wording should be checked against the hospital's charter before publication.