Assam ASSEB Higher Secondary Skill Subject Office Management study plan

List and explain the principles of office organisation, including unity of command, span of control, and division of work, using at least two workplace examples for each principle.

Compare the three main types of office layout (open-plan, cellular, and combined) by writing a short table of advantages, disadvantages, and suitability for a small Indian office.

Identify the internal and external environmental factors (physical, social, legal, technological) that affect office work and describe how each changes daily office routine.

Draft a one-page office notice and a short circular, applying the correct parts of a business letter (heading, reference, date, subject, salutation, body, complimentary close, signature block).

Classify business correspondence into enquiry, quotation, order, complaint, adjustment, and collection letters, and state the purpose and tone of each.

Write one full enquiry letter and one reply/quotation letter for a realistic office purchase, keeping the 7 Cs of communication (clear, concise, concrete, correct, coherent, complete, courteous).

Draft an email and a memo for internal office communication, applying subject lines, salutation, action points, and professional sign-off.

Proofread three sample letters containing errors in grammar, tone, and format, and rewrite each in corrected form.

Explain the difference between centralised and decentralised filing, and list the steps in the records life cycle from creation to disposal.

Demonstrate the five common filing methods (alphabetical, numerical, chronological, geographical, subject) by creating a small mock file index of 20 records.

Describe modern record-keeping practices including indexing, cross-referencing, retention periods, and secure disposal, and note the legal and audit reasons for retention.

Map a simple office workflow for a purchase request from requisition to payment, identifying each step, the responsible desk, and the record created at each stage.

List the main office machines (printer, scanner, photocopier, shredder, franking machine, EPABX, UPS) and state the function, safe handling, and basic maintenance of each.

Explain office automation concepts including paperless office, digital signatures, e-filing, and cloud storage, and compare their benefits and risks.

Perform hands-on practice in a word processor: create a formatted letter with header, footer, table, and mail merge for 5 recipients.

Perform hands-on practice in a spreadsheet: enter office stationery stock data, apply formulas for totals and reorder levels, and create a simple chart.

Build a presentation of 6–8 slides on an office procedure topic, applying consistent fonts, bullet discipline, and a closing summary slide.

Use email and calendar tools to schedule a meeting, send an agenda, and record minutes in a standard format.

Identify common digital office security practices: strong passwords, two-factor authentication, safe browsing, backup, and protection of confidential files.

Revise the week-3 workflow to include digital steps (e-approval, scanned records, cloud backup) and note where delays or errors can occur.

Explain the purpose of cash book, petty cash book (imprest system), bank reconciliation, and ledger in a office context.

Prepare a simple petty cash book from 10 given transactions using the imprest system, and balance it correctly.

Prepare a bank reconciliation statement from a given cash book and bank statement extract, identifying outstanding cheques and deposits in transit.

Describe the office procedures for vouchers, bills, approvals, and record retention for financial documents, and list common fraud-prevention controls.

Describe the qualities of an effective office supervisor and distinguish supervision styles (autocratic, democratic, laissez-faire) with suitable office situations.

Explain human relations concepts - motivation, grievance handling, teamwork, and conflict resolution - and outline a fair grievance-handling procedure.

Identify office safety and health hazards (electrical, ergonomic, fire, slips) and list preventive measures and emergency steps including evacuation and first aid.

Draft a short workplace etiquette guide covering punctuality, dress, telephone manner, email etiquette, and respect for confidentiality.

Assemble the project file: select one office topic, write aims, methodology, findings, and conclusion in 8–10 pages with proper headings and page numbers.

Prepare a 5-minute viva presentation summarising the project, and rehearse answers to likely questions on office organisation, filing, and correspondence.

Take one timed full-length mock test covering all domains and review every wrong answer with a written correction note.

Create a one-page revision sheet of key definitions, formats, and formulas from all ten domains for final recall.