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Assam ASSEB HSLC NSQF Tourism and Hospitality study materials
Assam ASSEB HSLC NSQF Tourism and Hospitality study resources

Assam ASSEB HSLC NSQF Tourism and Hospitality practice questions

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Question 1Introduction to Tourism and Tourism Terminology

Under the UNWTO definition, tourism covers the activities of visitors who travel to and stay in places outside their usual environment for a limited period. What is the maximum length of stay for a trip to still count as tourism?

  1. Not more than two consecutive years
  2. Not more than ninety consecutive days
  3. Not more than one consecutive year Correct answer.
  4. Not more than six consecutive months

Explanation

The UNWTO definition sets the limit at one consecutive year, counted from the date of arrival. Beyond that period the stay is treated as residence or migration rather than tourism, whatever the purpose of the trip. Shorter limits such as ninety days belong to visa rules and immigration practice, not to the definition of tourism.

Question 2Introduction to Tourism and Tourism Terminology

A businesswoman flies from Delhi to Kolkata in the morning for a meeting and returns the same evening without staying overnight. In tourism terminology she is classified as:

  1. A transit passenger
  2. An emigrant
  3. An excursionist Correct answer.
  4. A tourist

Explanation

In tourism statistics a visitor who does not stay overnight at the destination is an excursionist, also called a same-day visitor. The term tourist is reserved for visitors whose trip includes at least one overnight stay. Crossing a state border or using air transport does not by itself change the classification.

Question 3Introduction to Tourism and Tourism Terminology

Indian residents travelling to destinations inside India, such as a family from Dibrugarh visiting Kaziranga National Park, take part in what is called:

  1. Inbound tourism
  2. Domestic tourism Correct answer.
  3. International tourism
  4. Outbound tourism

Explanation

Domestic tourism is the travel of residents within their own country, without crossing an international border. Inbound tourism refers to non-residents arriving in the country, and outbound tourism to residents leaving it. A family from Dibrugarh visiting Kaziranga therefore forms part of India's domestic tourism.

Question 4Introduction to Tourism and Tourism Terminology

In the five A's framework used to describe a tourist destination, which element refers to the transport networks and services that let visitors reach the place and move around it?

  1. Accessibility Correct answer.
  2. Accommodation
  3. Attraction
  4. Amenities

Explanation

The five A's are attraction, accessibility, accommodation, amenities and activities. Accessibility covers roads, railways, airports and local transport that link the destination to source markets and allow movement within it. Attraction draws the visitor, accommodation provides lodging, and amenities are supporting facilities such as banks, hospitals and shops.

Question 5Introduction to Tourism and Tourism Terminology

Which of the following is a push factor that motivates a person to take a holiday?

  1. The scenic beauty of a hill station
  2. The wish to escape routine and relieve work stress Correct answer.
  3. A discounted airfare announced by an airline
  4. A friend's recommendation of a particular hotel

Explanation

Push factors are internal, psychological drives such as the need to rest, escape routine or be with family. Pull factors are features of the destination or of the market offer that attract the traveller once the decision to travel has been taken. Scenery, personal recommendations and fare offers all sit on the destination or market side, so they are pull factors.

Question 6Introduction to Tourism and Tourism Terminology

An airline seat left empty when the aircraft departs, or a hotel room unsold for the night, cannot be stored and sold later. Which characteristic of the tourism product does this describe?

  1. Variability
  2. Inseparability
  3. Intangibility
  4. Perishability Correct answer.

Explanation

Perishability means a tourism service exists only at the moment it is offered, so an unsold seat or room is capacity lost for ever. Intangibility means services cannot be touched or inspected before purchase, inseparability means production and consumption happen together, and variability means quality differs from one delivery to the next.

Question 7Introduction to Tourism and Tourism Terminology

A tour company in Assam takes small groups to watch birds in wetlands, employs village guides and funds restoration of the site. This type of tourism is best described as:

  1. Mass tourism
  2. Ecotourism Correct answer.
  3. Adventure tourism
  4. Cultural tourism

Explanation

Ecotourism is responsible travel to natural areas that conserves the environment and sustains the well-being of local people. Small groups, a nature-based activity, local employment and funding for conservation are its standard markers. Mass tourism involves large volumes with limited local benefit, cultural tourism centres on heritage and ways of life, and adventure tourism on physical challenge.

Question 8Introduction to Tourism and Tourism Terminology

Who is generally credited with organising the first conducted package tour, a rail excursion in England in 1841?

  1. Conrad Hilton
  2. Thomas Cook Correct answer.
  3. Cesar Ritz
  4. Marco Polo

Explanation

Thomas Cook organised a rail excursion from Leicester to Loughborough in 1841 and later built a business around inclusive tours, tickets and traveller services, which is why he is called the father of modern tourism. Marco Polo was a medieval traveller and writer, while Ritz and Hilton are associated with hotels rather than with the packaged tour.

Question 9Introduction to Tourism and Tourism Terminology

A teacher travels by bus each working day from her home to the school in the next town and returns every evening. Tourism authorities do not count this as tourism mainly because:

  1. The bus journey lasts less than twenty-four hours
  2. The journey does not take her outside her usual environment Correct answer.
  3. She spends nothing on accommodation during the trip
  4. She crosses a district boundary during the journey

Explanation

Tourism requires travel outside the usual environment, meaning the places of normal daily life such as home, workplace and routine shopping. Regular commuting forms part of that usual environment and is therefore excluded even though a boundary is crossed. Duration, spending and distance on their own do not create tourism.

Question 10Introduction to Tourism and Tourism Terminology

Tourism earnings are often called an 'invisible export' for a country such as India. Which statement best explains why?

  1. Indian travel agents sell packages to clients living abroad
  2. Tourism earnings are exempted from customs duty at entry
  3. Visitors buy services in India, so no goods are shipped Correct answer.
  4. Tourists take Indian handicrafts home in their luggage

Explanation

An export normally means goods leaving a country and being paid for by foreign buyers. In tourism the foreign visitor comes to the service, spending money inside India on hotels, transport and guiding, so foreign exchange is earned although nothing crosses a border as cargo; hence the trade is called invisible. The same logic makes outbound tourism an invisible import.

Question 11Introduction to Tourism and Tourism Terminology

A tour in which transport, accommodation, meals and sightseeing are combined and sold to the traveller at one inclusive price is known in tourism terminology as a:

  1. convention
  2. excursion
  3. package tour Correct answer.
  4. itinerary

Explanation

A package tour bundles two or more tourism services, such as transport, accommodation and sightseeing, into a single product sold at one price, usually by a tour operator. The price covers the whole arrangement rather than being paid separately for each element.

Question 12Introduction to Tourism and Tourism Terminology

Which term describes a business that assembles tourism components such as transport, hotels and sightseeing into tours and normally sells them through retail intermediaries?

  1. Hotel concierge
  2. Travel agent
  3. Tour operator Correct answer.
  4. Tourist guide

Explanation

A tour operator creates and wholesales packages by contracting transport, accommodation and sightseeing services in advance. Travel agents, by contrast, mostly act as retailers who sell those ready-made products to individual customers.

Question 13Introduction to Tourism and Tourism Terminology

In tourism, the word 'itinerary' refers to:

  1. the official permission to enter a foreign country
  2. the list of items a tourist should pack
  3. the total money a tourist spends on a trip
  4. the planned route and schedule of a journey Correct answer.

Explanation

An itinerary sets out the route of a trip together with the timing of each stop, showing where the traveller will be and what will be done. It is a planning document prepared by the traveller or the tour operator.

Question 14Introduction to Tourism and Tourism Terminology

Which category of tourism describes the activities of non-resident visitors within the country of reference?

  1. Domestic tourism
  2. Outbound tourism
  3. Inbound tourism Correct answer.
  4. Internal tourism

Explanation

Inbound tourism covers the activities of visitors who are not residents of the country where the visit takes place. It is measured from the point of view of the receiving country, in contrast with outbound tourism, which is measured from the generating country.

Question 15Introduction to Tourism and Tourism Terminology

In the tourism industry, the acronym MICE stands for:

  1. Meetings, Incentives, Conferences and Exhibitions Correct answer.
  2. Mobility, Infrastructure, Catering and Events
  3. Museums, Interpretation, Culture and Entertainment
  4. Marketing, Investment, Costs and Expenditure

Explanation

MICE is the standard label for the business events segment of tourism: meetings, incentive travel, conferences and exhibitions. This segment is important because business visitors usually spend more and travel outside the peak holiday season.

Question 16Introduction to Tourism and Tourism Terminology

Tourism is often described as a composite product. Which statement best explains this?

  1. It consists only of tangible goods such as souvenirs and handicrafts.
  2. It is a single service supplied by one business at a single location.
  3. It is made up of several separate services, such as transport, accommodation and attractions, that the visitor experiences as one trip. Correct answer.
  4. It is always purchased by government departments rather than by individuals.

Explanation

The tourism product is a bundle: the visitor consumes transport, lodging, food, attractions and other services together, and judges the trip as a whole experience. Failure in one component can spoil the satisfaction gained from all the others.

Question 17Introduction to Tourism and Tourism Terminology

A hotel in Assam lowers its room rates and launches monsoon festival packages when occupancy falls during the rainy season. In tourism management this practice is an example of:

  1. measuring the tourism multiplier
  2. increasing carrying capacity
  3. managing seasonality Correct answer.
  4. reducing economic leakage

Explanation

Seasonality is the regular fluctuation of demand across the year, and businesses respond with off-season pricing, events and new packages to attract visitors in quiet months. The aim is to spread demand more evenly and keep staff and facilities in use.

Question 18Introduction to Tourism and Tourism Terminology

In tourism geography, the region where a tourist's trip begins and which produces visitors for destinations elsewhere is called the:

  1. generating region Correct answer.
  2. receiving region
  3. destination region
  4. transit region

Explanation

The generating region is the source market that sends tourists outwards; it is where demand is created and where travellers start and end their journey. The destination region, by contrast, is the place that receives and hosts them.

Question 19Introduction to Tourism and Tourism Terminology

A student from Guwahati goes abroad for a nine-month course and does not take up any paid employment there. Under international tourism statistics, this person is classified as:

  1. a migrant worker
  2. an excursionist
  3. a visitor Correct answer.
  4. a resident non-traveller

Explanation

A visitor is a traveller who stays outside the usual environment for less than one year for a main purpose other than employment by a resident entity, and study abroad falls within such personal purposes. Because the stay is under twelve months and no local job is taken, the person remains a visitor rather than a migrant.

Question 20Introduction to Tourism and Tourism Terminology

Foreign operators bring groups to Assam and pay for imported food, imported vehicles and foreign management contracts, so much of the tourists' spending does not remain locally. This loss to the local economy is called:

  1. import substitution
  2. economic leakage Correct answer.
  3. the tourism multiplier
  4. carrying capacity

Explanation

Leakage occurs when tourist spending flows out of the host economy to pay for imported goods, services or repatriated profits, reducing the benefit retained locally. Destinations that rely heavily on imported supplies keep a smaller share of each rupee spent by visitors.

Question 21Introduction to Tourism and Tourism Terminology

In tourism statistics, the abbreviation VFR is used to label a category of trips classified by purpose of visit. What does VFR stand for?

  1. Visitor Flow Reporting Standard
  2. Voluntary Foreign Residence
  3. Village Fairs and Rituals
  4. Visiting Friends and Relatives Correct answer.

Explanation

VFR stands for visiting friends and relatives, a purpose-of-visit category in which the main reason for the trip is to spend time with family or friends. It is one of the standard purpose groups in tourism statistics and is kept separate from leisure, business and pilgrimage travel because such visitors spend and behave differently.

Question 22Introduction to Tourism and Tourism Terminology

A country's statistical office adds together all trips taken by its own residents inside the country and all trips those same residents take to foreign destinations. Which tourism aggregate does this total represent?

  1. National tourism Correct answer.
  2. Inbound tourism
  3. International tourism
  4. Internal tourism

Explanation

National tourism covers all travel by the residents of a country, whether within its borders or abroad, so it equals domestic tourism plus outbound tourism. Internal tourism is a different combination, domestic plus inbound, because it counts all trips made inside the country regardless of where the traveller comes from.

Question 23Introduction to Tourism and Tourism Terminology

Each winter visitor numbers at a small wetland reserve in Assam rise sharply. Beyond a certain level, trails become eroded, nesting birds are disturbed and nearby residents complain about traffic. Which concept names that threshold level of visitation?

  1. Economic leakage
  2. Seasonal spread
  3. Carrying capacity Correct answer.
  4. Multiplier effect

Explanation

Carrying capacity is the maximum level of visitation a site can absorb without unacceptable damage to its environment, facilities or host community. It has ecological, physical and social dimensions, and keeping visitor numbers within it is a central concern of sustainable tourism management.

Question 24Introduction to Tourism and Tourism Terminology

A state wants to measure the direct contribution of tourism to its economy on the same footing as agriculture and manufacturing, using national accounting conventions. Which instrument is designed for this task?

  1. A hotel classification scheme
  2. A destination master plan
  3. A visitor exit survey
  4. A Tourism Satellite Account Correct answer.

Explanation

A Tourism Satellite Account is a statistical framework that links tourism consumption to the standard System of National Accounts, producing measures such as tourism direct gross value added and tourism GDP. Because it follows the same conventions as other industries, its results can be compared with sectors such as agriculture or manufacturing. It captures the direct effects of tourism rather than indirect or induced effects.

Question 25Tourism Industry Components and Types of Tourism

In the tourism industry, which element is classified as a basic component that draws a visitor to a destination?

  1. A currency exchange receipt
  2. A passport issued by the home country
  3. A natural or man-made attraction Correct answer.
  4. A loyalty card from an airline

Explanation

Attractions are the core pull factor that motivates a person to travel to a destination; the other basic components are accessibility, accommodation and amenities. A passport, loyalty card or currency receipt supports travel but does not draw the visitor.

Question 26Tourism Industry Components and Types of Tourism

A resident of Guwahati travels to Shillong for a holiday without crossing an international border. This trip is best classified as:

  1. Outbound tourism
  2. Inbound tourism
  3. International tourism
  4. Domestic tourism Correct answer.

Explanation

Domestic tourism refers to travel by residents of a country within that same country. Since Guwahati and Shillong are both in India and no international border is crossed, the trip is domestic.

Question 27Tourism Industry Components and Types of Tourism

A tour operator in Assam designs a package for a group of travellers from Thailand visiting Kaziranga National Park. For India, this activity is an example of:

  1. Outbound tourism
  2. Inbound tourism Correct answer.
  3. Domestic tourism
  4. Transit tourism

Explanation

Inbound tourism means visitors from another country arriving at the destination country. Thai travellers entering India to visit Kaziranga are inbound visitors for India.

Question 28Tourism Industry Components and Types of Tourism

In Leiper's tourism system, the element that connects the traveller's home region with the destination region is called the:

  1. Tourist industry
  2. Generating region
  3. Transit route Correct answer.
  4. Destination region

Explanation

Leiper's model has three geographical elements: the tourist-generating region, the transit route and the destination region, plus the tourist and the tourism industry. The transit route is the path that links the generating region to the destination.

Question 29Tourism Industry Components and Types of Tourism

A firm buys hotel rooms and transport seats in bulk, combines them into a single price, and sells the package to travellers. This firm is best described as a:

  1. Travel agency acting only as a ticket retailer
  2. Tourist information centre
  3. Tour operator Correct answer.
  4. Destination management organisation

Explanation

A tour operator assembles components such as transport, accommodation and sightseeing into a package and sells it, usually at a single price. A travel agent normally sells such products to the public on behalf of principals.

Question 30Tourism Industry Components and Types of Tourism

A small, owner-occupied house in a village near Manas National Park offers two guest rooms with meals cooked by the host family. This type of accommodation is called a:

  1. Homestay Correct answer.
  2. Motel
  3. Youth hostel
  4. Resort

Explanation

A homestay is a host family's home where guests rent rooms and often share meals, giving direct cultural contact. Resorts, motels and hostels are different accommodation types with different service models.

Question 31Tourism Industry Components and Types of Tourism

Which pair correctly matches a tourism attraction in Assam with its category?

  1. Kaziranga National Park – built attraction; Kamakhya Temple – natural attraction
  2. Kaziranga National Park – cultural attraction; Kamakhya Temple – natural attraction
  3. Kaziranga National Park – natural attraction; Kamakhya Temple – cultural attraction Correct answer.
  4. Kamakhya Temple – natural attraction; Majuli island – built attraction

Explanation

Kaziranga is a protected wildlife area and therefore a natural attraction, while Kamakhya is a religious shrine and therefore a cultural attraction. Majuli is a river island landscape, not a built attraction.

Question 32Tourism Industry Components and Types of Tourism

A conference for 400 delegates is held at a hotel in Guwahati, with pre- and post-event sightseeing tours arranged. This form of tourism is classified as:

  1. Adventure tourism
  2. Pilgrimage tourism
  3. MICE tourism Correct answer.
  4. Rural tourism

Explanation

MICE stands for meetings, incentives, conferences and exhibitions. A large delegate conference with organised pre- and post-event tours is a classic MICE event.

Question 33Tourism Industry Components and Types of Tourism

Ecotourism is best defined as:

  1. Travel focused on large entertainment parks and shopping malls
  2. Travel undertaken mainly to obtain medical treatment abroad
  3. Responsible travel protecting nature and helping local people Correct answer.
  4. Travel by residents within their own state for a holiday

Explanation

Ecotourism is responsible travel to natural areas that protects the environment and improves the well-being of local communities. It is distinct from mass entertainment, medical and purely domestic travel.

Question 34Tourism Industry Components and Types of Tourism

A destination has excellent hotels and attractions, but the nearest railway station is 90 km away on a broken road. Which component of the tourism product is weakest?

  1. Accessibility Correct answer.
  2. Accommodation
  3. Attraction
  4. Amenities

Explanation

Accessibility is the transport component that allows visitors to reach the destination. Good hotels and attractions cannot compensate for a poor, distant transport link.

Question 35Tourism Industry Components and Types of Tourism

A tourist visiting Assam needs to change foreign currency, buy travel insurance and obtain a local SIM card. In the tourism destination mix, these supporting facilities are grouped under which component?

  1. Destination accessibility
  2. Accommodation facilities
  3. Ancillary services Correct answer.
  4. Core tourism attractions

Explanation

Ancillary services are the supporting facilities such as banking, currency exchange, insurance, telecommunication and visitor information that help a trip run smoothly. They are separate from the core attraction, access and accommodation components of the destination mix.

Question 36Tourism Industry Components and Types of Tourism

A patient from Bhutan travels to Guwahati for a planned operation and stays in the city for two weeks during treatment and recovery. For tourism authorities, this trip is classified as:

  1. Business tourism
  2. Medical tourism Correct answer.
  3. Adventure tourism
  4. Cultural tourism

Explanation

Medical tourism covers travel to another place specifically to receive medical treatment, often including recovery and accompanying family. The purpose here is surgery and treatment, not leisure, business or cultural exploration.

Question 37Tourism Industry Components and Types of Tourism

A visitor reaches a heritage site in Assam in the morning and returns home the same evening without staying overnight. In tourism statistics, this visitor is best described as:

  1. A permanent migrant
  2. An excursionist Correct answer.
  3. An overnight tourist
  4. A local host

Explanation

An excursionist, also called a same-day visitor, visits a place for less than 24 hours without staying overnight. A tourist stays at least one night, while a migrant changes residence and a host is a local resident receiving visitors.

Question 38Tourism Industry Components and Types of Tourism

A hotel near Guwahati airport has 20 rooms unsold on a particular night. The revenue from those rooms cannot be stored and sold later. Which characteristic of the tourism product does this illustrate?

  1. Tangibility
  2. Perishability Correct answer.
  3. Inseparability
  4. Variability

Explanation

Perishability means a tourism service cannot be stockpiled: an unsold room-night expires and its revenue is lost. Tangibility concerns physical touch, inseparability concerns production and consumption occurring together, and variability concerns inconsistent service quality.

Question 39Tourism Industry Components and Types of Tourism

A family in Tezpur buys a ready-made four-day Meghalaya package from a local travel agency, which earns a commission from the company that assembled the package. The local agency is acting as a:

  1. Tourist guide
  2. Tour operator
  3. Wholesaler
  4. Travel agent Correct answer.

Explanation

A travel agent is a retail intermediary that sells travel products, such as packages, on behalf of principals and earns commission. A tour operator assembles the package, a wholesaler buys capacity in bulk for resale, and a guide provides interpretation at the destination.

Question 40Tourism Industry Components and Types of Tourism

A resort near Kaziranga National Park cuts water use, employs villagers and supports anti-poaching patrols while still making a profit. This approach best illustrates:

  1. Dark tourism
  2. Sustainable tourism Correct answer.
  3. Conventional mass tourism
  4. Business tourism

Explanation

Sustainable tourism balances economic viability with environmental protection and social benefits for local communities, often called the triple bottom line. The stem stresses profit, local employment and conservation together, which is wider than a purely nature-based label.

Question 41Tourism Industry Components and Types of Tourism

A family living in Delhi spends a week in Jorhat staying with relatives and visiting them, without any leisure sightseeing as the main purpose. In tourism statistics, this trip is classified by purpose as:

  1. Medical tourism
  2. VFR travel Correct answer.
  3. Business tourism
  4. Adventure tourism

Explanation

VFR travel stands for visiting friends and relatives, a recognised tourism purpose in which the main motive is seeing people rather than leisure, health or work. Staying in a relative's home does not remove the trip from visitor statistics.

Question 42Tourism Industry Components and Types of Tourism

A resort in Assam sells the right to use a furnished cottage for one fixed week every year for the next ten years. This accommodation arrangement is known as:

  1. A guesthouse
  2. A homestay
  3. Timeshare Correct answer.
  4. A motel

Explanation

Timeshare, or vacation ownership, gives buyers the right to use accommodation for a set period each year, often one week, for a specified number of years. A homestay, motel and guesthouse are ordinary lodging types without that recurring annual right.

Question 43Tourism Industry Components and Types of Tourism

A memorial built at the site of a major earthquake attracts visitors who want to understand the event and pay their respects. This form of tourism is called:

  1. Wellness tourism
  2. Sports tourism
  3. Dark tourism Correct answer.
  4. Film tourism

Explanation

Dark tourism involves travel to places associated with death, disaster, suffering or tragedy, such as memorials and former conflict sites. Visitors may be motivated by remembrance, education or curiosity rather than relaxation.

Question 44Tourism Industry Components and Types of Tourism

A museum in Guwahati installs ramps, tactile exhibits and audio guides so that visitors with disabilities can use the same exhibits as other visitors. This practice is an example of:

  1. Cultural pilgrimage tourism
  2. Adventure tourism
  3. Accessible tourism Correct answer.
  4. Volunteer tourism

Explanation

Accessible tourism, also called inclusive tourism, removes physical, sensory and information barriers so that people with disabilities can enjoy tourism services on equal terms. Ramps, tactile exhibits and audio guides are standard accessibility measures.

Question 45Tourism Industry Components and Types of Tourism

A group of visitors stays on a working tea estate near Dibrugarh, helps with plucking and learns how tea is processed before it is sold. This experience is best classified as which type of tourism?

  1. Rural tourism Correct answer.
  2. Adventure tourism
  3. Business tourism
  4. Medical tourism

Explanation

Rural tourism involves visitors staying in rural areas and experiencing agricultural or community life, such as tea garden work and local hospitality. The main purpose here is learning about rural production rather than receiving treatment, attending business events or undertaking risky outdoor activity.

Question 46Tourism Industry Components and Types of Tourism

A family living in Guwahati buys tickets and a hotel package for a one-week holiday in Bangkok, Thailand. From the point of view of Assam's tourism industry, this trip is classified as:

  1. Inbound tourism
  2. Domestic tourism
  3. Outbound tourism Correct answer.
  4. Pilgrimage tourism

Explanation

Outbound tourism refers to residents of a country travelling to another country for a holiday or other purpose. Since the family lives in Assam and travels to Thailand, their trip is outward from India and is therefore outbound tourism.

Question 47Tourism Industry Components and Types of Tourism

A traveller from Tezpur goes to Bodh Gaya specifically to visit the Mahabodhi Temple, attend prayers and participate in religious rituals. This trip is an example of:

  1. Medical tourism
  2. Adventure tourism
  3. Wildlife tourism
  4. Religious tourism Correct answer.

Explanation

Religious tourism covers travel whose main purpose is visiting sacred places, attending worship or taking part in religious ceremonies. The traveller's stated aim is prayer and ritual at a major Buddhist site, so the trip fits religious tourism.

Question 48Tourism Industry Components and Types of Tourism

A tourism board finds that a hill destination has good roads, hotels and scenic viewpoints, but visitors complain that there are no trained local guides, no information centre and no emergency help desk. Which component of the destination mix is weakest?

  1. Ancillary services Correct answer.
  2. Accommodation units
  3. Transport access
  4. Visitor attractions

Explanation

Ancillary services are the supporting facilities that help visitors use a destination comfortably, including guides, information centres and emergency assistance. The destination already has roads, hotels and viewpoints, so the missing guides and help desk point to weak ancillary services.

Question 49Travel Agency, Tour Operations and Travel Documentation

A travel agency earns its main income by performing which activity?

  1. Manufacturing aircraft and selling them to airlines
  2. Issuing passports and visas to citizens
  3. Operating hotels and restaurants at tourist destinations
  4. Booking travel services for clients on behalf of suppliers Correct answer.

Explanation

A travel agency works as an intermediary between travellers and suppliers such as airlines, hotels and tour operators. It earns commission or service fees by arranging bookings and packages for clients. Manufacturing aircraft, issuing passports and operating hotels are activities of other organisations.

Question 50Travel Agency, Tour Operations and Travel Documentation

Which document is issued by a national government to certify the identity and citizenship of a traveller for international travel?

  1. A passport Correct answer.
  2. A visa sticker
  3. A baggage claim tag
  4. A boarding pass

Explanation

A passport is the official document issued by a national government that certifies the holder's identity, nationality and citizenship. It is the basic travel document checked at international borders. A visa is a separate permission issued by a destination country and is usually placed in or linked to the passport.