Practical Skills, Field Visit / Project Work and Viva
Domain 11 assesses applied skills, field reports and viva confidence. The exam expects evidence of process, safety and reflection, not a travel diary.
Practical skills to demonstrate
Itinerary planning with timings and contingency; costing with transport, stay, meals, guides and taxes; map reading and route logic; guest check-in role play; table setting and bed making; first-aid response; complaint handling; guide briefing. Always state safety, hygiene and customer-care steps.
Field visit and project
A field visit records observations at a site such as Kaziranga, Majuli or a Guwahati hotel. A project report should include title, aim, objectives, methodology, site description, findings, analysis, photographs with permission, limitations, conclusion and references. Use a questionnaire or checklist; record date, place and respondent details ethically.
Viva
Answer in a clear structure: definition, example, reason. If asked "Why did you choose this site?", state the tourism concept, the site's features, your method and what you learned. If you do not know, say so and explain how you would find out.
Worked example
Viva question: "How did you calculate the cost of your three-day Kaziranga itinerary?" Answer: "I listed nights, transport, safari, guide, meals and entry fees. For two people, the shared jeep and guide were divided per person; I added a 10% contingency and GST where applicable. The total was checked against the market rate." Reasoning: it shows method, variable versus shared costs, and a buffer.
Traps
Do not submit a descriptive diary with no aim or method. Do not invent data. Do not ignore safety briefings or permissions. In viva, do not bluff; a clear method earns more than a guess. Acknowledge limitations honestly.