Client Consultation and Entrepreneurship
Client Consultation and Entrepreneurship
This domain tests the structured consultation, record keeping, informed consent, aftercare and the business basics of starting a beauty service.
Core rules
- Consultation sequence: greet, privacy, medical and allergy history, medications, lifestyle, treatment goals, skin, hair or nail analysis, explain options, risks and aftercare, obtain consent, record.
- Record cards should be factual, dated, signed and stored securely. Note patch tests, products, timings, results and any referral.
- Entrepreneurship: research demand and competitors, define a unique service, calculate start-up costs such as rent, deposit, equipment, licences, insurance, stock and marketing. Choose a legal structure, register for tax and GST as applicable, and comply with local trade and hygiene rules.
- Build the client journey: booking, reminder, welcome, consultation, service, aftercare and follow-up. Track retention and referrals.
- Price for profit; keep cash flow and separate business accounts.
Worked example
A client reacts to henna with itching and swelling. Reasoning: this is a possible allergic reaction, not a normal result. Stop the service, remove the product, soothe with cool water, advise medical review if breathing or facial swelling occurs, record the reaction, flag the allergy, and patch-test any future alternative. Do not reapply henna.
Traps
- Skipping medical history to save time.
- Promising guaranteed results.
- No written consent or aftercare.
- Copying another salon's prices without costing.
- Ignoring local licensing, insurance and tax registration.