Practical Work, Project and Viva Voce
Practical Work, Project and Viva Voce
This domain tests whether you can investigate a real banking or financial-services task, document it honestly and defend your conclusions. Expect project reports, field visits, data collection, bank forms and viva questions.
Core rules and concepts
- A project report states the objective, methodology, sample, data, findings, limitations and recommendations.
- Field work must respect privacy and confidentiality; never copy customer names, account numbers or signatures into a report.
- Use primary data from observation or interviews and secondary data from published reports, with sources cited.
- Keep a log of dates, places, forms handled and people consulted.
- In a viva, answer from the evidence in your report; distinguish what you observed from what you inferred.
- Charts and tables should support the argument, not replace it.
Worked example
A project studies account-opening turnaround in a branch. The student observes 50 account-opening cases over five days, records the time from form submission to activation, and finds an average of 18 minutes. The report recommends a checklist at the help desk. Reasoning: the conclusion follows from a defined sample and measured variable; it does not claim that all branches are slow. The limitation is the small, single-branch sample.
Traps that cost marks
- Making a recommendation with no data.
- Omitting the methodology or sample size.
- Copying a report without attribution.
- Revealing confidential customer information in the viva.