Odisha CHSE +2 Vocational IT/ITeS CRM Domestic Voice exam-day guide
Odisha CHSE +2 Vocational IT/ITeS CRM Domestic Voice · Prepare for the day ahead.
Your checklist
Admit card / hall ticket
Carry the printed admit card issued for the CHSE +2 Vocational practical examination. Verify your name, roll number, subject (IT/ITeS - CRM Domestic Voice) and exam centre before leaving home. If the card has not reached you, contact your school/centre immediately; do not assume a photocopy will be accepted.
School ID card or photo identity proof
Bring your institutional identity card plus one photo ID (Aadhaar, school-issued ID, or as instructed by your centre). Keep originals, not only photocopies.
Two or three passport-size photographs
Some centres ask for spare photographs for attendance or records. Carry recent photos matching your admit card.
Black/blue ballpoint pens and a pencil
Bring at least two working pens for written answers, record-book entries and signatures. A pencil and eraser help with any rough work or forms.
Practical record book / journal / project file
If your school required a CRM Domestic Voice practical record, activity log or project file, carry it completed and signed. Confirm with your subject teacher whether submission is part of the practical assessment.
Stationery for the CRM tasks
Depending on centre instructions, a notebook, plain sheets, or a clipboard may be useful for scripting call responses, noting customer details, or drafting role-play dialogues. Confirm the permitted list with your subject teacher.
Uniform and neat grooming
Wear the prescribed school uniform. CRM Domestic Voice assesses voice, etiquette and professional presentation; neat grooming and clear speech support the viva and role-play components.
Reach the centre early
Arrive at least 30–45 minutes before the reporting time to complete attendance, seating and any batch/group allocation. Late entry rules vary - confirm with the centre.
Know your practical components
Be ready for the typical structure: a written/objective component on CRM concepts, a practical/skill task (call handling, customer interaction, data entry), and a viva voce. Confirm the exact scheme and marks distribution with your teacher.
Revise key CRM vocabulary and call stages
Review opening, active listening, probing, paraphrasing, hold/transfer etiquette, empathy statements, closing and after-call documentation. Practise speaking these aloud rather than only reading.
No prohibited items
Do not carry mobile phones, smart watches, or unauthorised notes into the practical room unless the centre explicitly permits them. Ask about phone policy in advance - needs_review.
Confirm reporting time and centre details
Double-check the exact reporting time, room/lab number and centre address with your school the day before. Timings and batch arrangements are set by the centre - confirm with the provider.
Plan the day
Re-read your practical record book and class notes on CRM Domestic Voice: customer service principles, communication cycle, call-handling stages, types of customers, and documentation. Make a one-page summary of terms you must be able to define and use.
Practise the practical tasks aloud. Rehearse a mock inbound call: greeting, identifying the customer's need, probing questions, paraphrasing, offering a solution, confirming resolution, and closing. Record yourself if possible and check clarity, pace and politeness. Also practise a short self-introduction and answers to common viva questions.
Complete and get signatures on your record book/project file if required. Pack your admit card, ID, photos, pens and record book in one bag. Confirm the reporting time and centre with your teacher or centre notice. Get a full night's sleep.
Do a light revision only - key definitions, call stages, empathy phrases, and do's/don'ts of telephone etiquette. Lay out your uniform and bag. Check travel route and travel time. Avoid learning new topics; focus on confidence and clear speech.
Eat a proper meal, drink water, and do a short voice warm-up (humming, reading a paragraph aloud) to keep your speech clear. Re-check your bag: admit card, ID, photos, pens, record book. Leave with buffer time to reach the centre 30–45 minutes early.
Locate the notice board for seating/batch information, complete attendance and verification, and keep only permitted items at your desk. Listen carefully to the invigilator's instructions on timing and sequence of components.
Read each question fully, answer the ones you know first, and use precise CRM terminology. Manage time so you can return to uncertain items. Write legibly - examiners must be able to read your answers.
Speak clearly and at a moderate pace, greet the examiner/customer politely, listen without interrupting, ask clarifying questions, paraphrase to confirm understanding, and close professionally. If you make a mistake, stay calm and continue - composure is part of the assessment.
Answer confidently and briefly; if you do not know something, say so politely rather than guessing. Use examples from your practice sessions. Thank the examiner at the end.
Submit any record book or answer sheets as instructed, collect your belongings, and confirm with your teacher whether anything else (e.g., file submission) is pending. Leave the centre quietly without discussing questions with other candidates inside the premises.
Rules to check
Carry and produce your admit card and valid photo ID when asked. Candidates without proper identification may not be allowed to sit the practical - confirm the accepted ID list with your school/centre in advance.
Follow the invigilator's and examiner's instructions at all times, including seating, batch order, timing and submission of materials. Do not argue with or distract the examiner during assessment.
Maintain silence and discipline in the examination hall and waiting area. Do not communicate with other candidates during the test or share answers; malpractice can lead to disqualification under the centre's rules.
Mobile phones, smart watches and unauthorised notes are generally not permitted in the practical room. Ask your centre about the exact phone policy before the exam - needs_review, confirm with the provider.
If you need to leave the room (restroom or medical need), raise your hand and wait for permission. Re-entry and timing rules are at the invigilator's discretion - confirm with the provider.
Scoring is based on the components set by the examining authority (typically written/objective, practical skill performance and viva). The exact marks distribution and pass criteria are set by CHSE/your centre - confirm with your subject teacher rather than relying on hearsay.
Present yourself professionally: correct uniform, polite language and respectful behaviour towards examiners, staff and fellow candidates. In a customer-service practical, conduct and communication are observed throughout.
Do not remove question papers, answer sheets, record books or centre property unless explicitly permitted. Submit all materials as directed before leaving.