Employability Skills, Entrepreneurship and Green IT Practices
Domain 10 tests employability skills, basic entrepreneurship and green IT practices in a service workplace.
Employability skills
Employers look for communication, teamwork, problem solving, digital literacy, time management, adaptability and customer orientation. In interviews, use STAR: situation, task, action, result. A resume should be one to two pages, factual and tailored, with no false claims. Digital literacy includes file management, email etiquette, spreadsheets and safe passwords.
Entrepreneurship
An entrepreneur spots a problem, builds a value proposition, tests demand, estimates costs and pricing, and plans cash flow. In India, MSME registration is through Udyam; GST applies above the prescribed turnover threshold; sector licences may be needed. A business plan should include market, operations, marketing, finance and risk. Entrepreneurship is not only a startup app; it includes local service businesses.
Green IT
Reduce energy by switching off idle devices, using power-saving settings, cloud and virtualization, and video meetings instead of travel. Use duplex printing, paperless CRM and responsible e-waste recycling. Green IT is a measurable practice, not a slogan.
Worked example
A BPO wants to cut paper and energy. Replacing printed call scripts with a knowledge base, enabling duplex printing only where needed, and routing old monitors to an authorized e-waste recycler address three impacts: paper, energy and hazardous waste. Reasoning: each action has a measurable baseline and a disposal route.
Traps
Greenwashing without measurement; copying a business plan without market testing; treating entrepreneurship as only funding; dumping e-waste with general waste; sharing passwords.