IIBF Operational Risk Management study materials
IIBF Operational Risk Management study resources

IIBF Operational Risk Management case studies

IIBF Operational Risk Management · Put your knowledge to work in context.

The IIBF Certificate Examination in Operational Risk Management is a professional certification offered by the Indian Institute of Banking & Finance, a body established in 1928 whose stated vision is "To be the premier Institute for developing and nurturing competent professionals in banking and finance field." The credential is aimed at bankers, risk officers, auditors, compliance staff and finance professionals who need a structured grounding in non-financial risk rather than credit or market risk. Because operational risk cuts across every branch, process and system, the syllabus typically spans the definition and regulatory context of operational risk; identification, assessment and measurement including loss data and risk-and-control self-assessment; controls, mitigation and insurance; fraud risk and preventive vigilance; IT, cyber and digital banking exposures; and business continuity, outsourcing, people and compliance risk. The IIBF Operational Risk Management case studies are 5 cases and about 2,752 words.

1

Mobile-number change, UPI fraud and event classification

A scheduled commercial bank with 1,200 branches and 4.8 million customers receives 37 complaints on a Monday morning. Customers report UPI debits they did not authorise, totalling INR 6.2 million.

635 words, about 3 min
2

DSA origination, RCSA and KRI thresholds

A mid-sized bank with 300 branches and 4,000 staff originates unsecured retail loans through 620 direct selling agents (DSAs). The new CRO reviews a sample of 500 files and finds that 22% lack verifiable income proof, 14% show credit limits overridden by branch managers without documented approval, and the exception register is maintained separately in each region.

570 words, about 3 min
3

Mule accounts at a digital wallet

A digital wallet with 2.3 million users opens about 11,000 new accounts each month through 140 merchant partners. One partner, which sources 47% of new accounts, has a fraud rate six times the portfolio average.

521 words, about 3 min
4

Core banking upgrade: go/no-go and cyber resilience

A bank with 2.1 million customers and 260 branches plans a core banking upgrade over a 52-hour weekend. User acceptance testing is 96% complete, but nine Severity-1 defects remain open, including one affecting interest accrual and one affecting standing instructions.

514 words, about 3 min
5

Cyclone outage, DR location and outsourced ATM switch

A co-operative bank with 180 branches serves 1.4 million customers. Its primary data centre is in a coastal city and its disaster recovery site is 12 km away in the same flood zone.

512 words, about 3 min