Karnataka II PUC Retail Vocational (KSEAB) study plan

Define the retail value chain and distinguish organised from unorganised retail using three Indian store examples you can name yourself

Classify at least ten retail formats (department store, supermarket, hypermarket, convenience store, specialty, discount, e-commerce, category killer, wholesale/cash-and-carry, franchise) by size, assortment, pricing and location

Explain the role of merchandising versus visual merchandising and list the four merchandising rights (right product, place, time, quantity)

Draft a one-page format-comparison table showing how assortment breadth and depth differ across five formats

Apply the steps of the selling process (approach, probing, presentation, demonstration, objection handling, closing, follow-up) to two scripted customer scenarios

Identify five customer personality types and choose a matching service response for each

Explain the merchandising calendar and how a season plan drives buying decisions

Describe the six principles of visual merchandising (balance, emphasis, proportion, rhythm, harmony, unity) and spot each in a store you visit

Explain planogram construction, fixture types, sight lines and the golden zone, and sketch a planogram for a 4-foot shelf section

Define stock-keeping units, minimum display quantities and shelf capacity, and calculate units needed for a given facing

Describe the stock control cycle: receiving, put-away, replenishment, stock rotation and markdown

Compare FIFO and FEFO and state which suits perishables and which suits general merchandise

Explain shrinkage, its common causes and three preventive controls

Compute reorder level, safety stock and economic order quantity for two sample products using given demand and lead-time figures

Distinguish periodic from perpetual inventory systems and describe one stock-count procedure end to end

Outline a store opening and closing checklist covering cash, security, signage, lighting and housekeeping

Explain store layout types (grid, free-flow, racetrack) and match each to a suitable retail format

Describe the roles of store manager, supervisor, cashier and sales associate and how tasks are delegated

Walk through a complete POS transaction from item scan to printed or digital receipt, naming each step

Demonstrate handling of cash, card, UPI and gift-card tenders and explain change calculation without a calculator

Explain cash-drawer reconciliation, opening float, petty cash and end-of-day settlement

Describe how to process returns, exchanges, voids and price overrides with correct authorisation

Identify common billing errors and fraud indicators at the counter and state the correct reporting action

Record standard retail transactions in a simple double-entry format: sales, purchases, returns, discounts and GST on sales

Prepare a basic cash book and reconcile it with a bank statement for one month of sample entries

Explain gross margin, mark-up, markdown percentage and gross profit and calculate each from given figures

Distinguish cash discounts from trade discounts and show their effect on the invoice value

Describe the documents in a retail transaction chain: purchase order, GRN, invoice, credit note and debit note

Draft a professional email, a customer complaint response and a short resume summary using correct business tone

Demonstrate active listening and questioning techniques in a two-minute mock customer interaction

Identify the personal qualities and basic business skills of an entrepreneur and outline a simple retail business idea with cost and revenue estimates

List the legal and ethical obligations of a retailer under Indian consumer protection, weights and measures, and food safety rules at a general awareness level

Explain workplace safety and hygiene practices: fire exits, material handling, food handling, personal hygiene and emergency response

Revise all nine domains using your own summary sheets and close knowledge gaps flagged in earlier weeks

Complete two full-length timed practice papers and score each domain separately

Re-attempt every question you got wrong and write the correct reasoning in one line each

Memorise key formulas and definitions: EOQ, reorder level, gross margin, markdown percentage, FIFO, planogram, shrinkage

Rehearse short answers on customer service and POS procedures aloud to build exam-speed recall