Karnataka SSLC NSQF Retail (KSEAB) study plan

Define retail and list at least six functions a retailer performs in the supply chain from manufacturer to end consumer

Classify at least eight retail formats (department store, supermarket, hypermarket, convenience store, specialty store, discount store, e-commerce, kirana/general store) by size, assortment depth and breadth, pricing strategy and typical location

Explain the difference between assortment breadth and assortment depth and give two Indian retail examples of each extreme

Describe the roles of a cashier, sales associate, floor supervisor and store manager, and list three daily duties of each

Define stock turnover, reorder level and safety stock in plain language and state why each matters to a small retailer

Compute closing stock using the formula opening stock plus purchases minus sales, and solve five practice problems without error

Calculate reorder level from average daily sales and lead time, and set a reorder point for three sample products

Explain the FIFO and LIFO stock rotation methods and describe how a store clerk physically implements FIFO on a shelf

Distinguish periodic from perpetual stock counting and list the steps of a stock verification procedure, including who counts and who signs off

Identify four causes of shrinkage (theft, damage, expiry, paperwork error) and propose one preventive action for each

Describe how to receive a delivery: verify quantity against the purchase order and invoice, inspect for damage, and record discrepancies

Prepare a goods-received note and a simple stock issue slip for a sample transaction

Define visual merchandising and list its five main objectives, such as attracting attention, increasing sales and reducing returns

Identify the elements of a store layout, including entrance, decompression zone, power aisle, checkout and dead zones, and explain the purpose of each

Explain the rule of thirds and colour blocking as display techniques and state when each is appropriate

Design a shelf display for one product category applying the eye-level rule, colour blocking and price-tag consistency

Explain planogram basics and describe how a planogram guides restocking and space allocation

List the six steps of the selling process (approach, probing, presentation, handling objections, closing, follow-up) and give one example sentence for each

Distinguish open, closed and alternative-choice questions and write two examples of each for a retail setting

Explain cross-selling and up-selling and give one ethical and one unethical example of each

Define customer service and list five service quality dimensions a shopper notices, such as speed, courtesy, accuracy and cleanliness

Describe how to handle a customer complaint using a listen-acknowledge-solve-thank sequence and apply it to three sample complaints

Explain the difference between a product return, exchange and refund, and state the documentation needed for each

Identify the main consumer rights relevant to retail (right to information, right to redress, right against unfair trade practice) and describe how a store honours them

Describe the role of feedback, mystery shopping and service standards in improving a store's customer experience

Identify the parts of a retail invoice or bill, including item description, quantity, rate, tax, discount and total, and verify a sample bill for arithmetic errors

Demonstrate cash handling steps: counting the opening float, tendering change correctly, and reconciling the drawer at shift end

Explain accepted payment modes (cash, card, UPI, wallet) and describe one security check for each

State the purpose of GST on retail bills and identify the GSTIN and tax rate on a sample bill

List five store safety hazards and the control for each, and describe emergency procedures for fire and medical incidents

Describe common retail security risks, including shoplifting, internal theft, fraud and cyber fraud at the point of sale, and give one control for each

Explain the role of CCTV, mirrors, electronic article surveillance and store layout in deterrence, and state the limits of each

Explain the correct and lawful response when a shoplifter is suspected, including when to involve a supervisor or police

List the elements of professional communication: clear speech, active listening, appropriate tone and body language, and demonstrate each in a role-play

Describe how to communicate effectively with a customer who speaks a different language or has a hearing difficulty

Assemble a personal revision sheet of the ten facts most likely to be tested across all eight domains

Complete at least two full-length timed practice papers and score each against an answer key

Review every wrong answer and write a corrected explanation of at least 40 words for each

Practise ten interview-style questions on retail knowledge, such as explaining FIFO or handling a complaint, and answer each aloud

Draft a short CV and covering note highlighting retail skills for a sales associate role

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