Maharashtra HSC Marketing & Retail Management (Vocational) study materials
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Sahyadri Dudh Sangh: Should It Build a Greek-Curd Line?

Maharashtra HSC Marketing & Retail Management (Vocational) · Put your knowledge to work in context.

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Sahyadri Dudh Sangh: Should It Build a Greek-Curd Line?

Kolhapur-based Sahyadri Dudh Sangh is a co-operative with 9,200 farmer members and a daily intake of 1.4 lakh litres. Pouch milk brings 68% of revenue; ghee and paneer make up most of the rest. Sixty-two per cent of sales come from the Kolhapur, Sangli and Satara towns. The board proposes a high-protein, Greek-style curd in 400 g cups at ₹85, against ₹30 for its own 400 g regular curd. Making it needs a new fermentation and cold-chain line costing ₹1.9 crore, and the product would need chilled distribution to 26 modern-trade outlets and about 200 of its 1,100 general-trade outlets. A 500-household survey in the three towns found that 71% buy curd weekly and spend about ₹70 a week on it; 18% of the sample - mostly under-35 households earning above ₹60,000 a month - already buy flavoured yogurt from supermarkets about twice a month. The three cities have around 40 gyms and a growing IT-services workforce. The board meets in three weeks.

1. Which segmentation base should the co-op use, and how attractive is the resulting segment? Quantify the segment size before judging.

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Base: benefit segmentation crossed with demographics and channel. Demographics alone are weak here - "under 35, ₹60,000+ income" describes plenty of households that will never pay ₹85 for curd. The actionable variable is the benefit sought: protein and less sugar (gym and fitness users), indulgence/clean label (supermarket flavoured-yogurt buyers), and convenience (chilled cup, not a pouch). The demographic and channel data are then used to find where those benefit-seekers physically shop.

Size estimate.

  • 18% of 500 households = 90 households already buy flavoured yogurt; assume roughly 70% of these will consider a high-protein curd → about 63/500 = 12.6% of surveyed households.
  • Urban households across the three towns are roughly 4.5 lakh, so the addressable pool is about 56,000 households. At about 1.5 cups a month this is a large theoretical market.
  • But year-one penetration among addressable households will realistically be 2–4% (awareness, chill-chain, ₹85 price point). That is 1,100–2,300 households, or roughly 1,700–3,500 cups a month - a few lakh rupees of monthly revenue.

Attractiveness judgement. The segment is real and growing, but at this scale it cannot pay back ₹1.9 crore: even at a 35% gross margin on ₹3 lakh a month, annual gross profit is around ₹12.6 lakh against a ₹1.9 crore asset - a payback measured in years, on a product with a short shelf life and national competitors already on the same shelf. The segment is attractive directionally and unattractive at this investment level in these three towns alone.

2. Recommend a target market and a positioning statement. State clearly what the co-operative should not do.

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Target: two segments, not one.

  1. Primary (volume): under-35, higher-income households in Kolhapur, Sangli and Satara who already buy flavoured yogurt in modern trade - reached through the 26 modern-trade outlets plus about 40 of the strongest general-trade outlets in upper-income catchments, not all 200.
  2. Secondary (credibility and steady offtake): food service - the 40 gyms, plus cafés, hotels and lassi/smoothie counters that buy curd in bulk. These accounts buy predictably, take larger packs, need no consumer advertising, and validate the "high protein" claim.

Positioning. "Curd from Kolhapur's own co-operative - thicker, higher protein, nothing added - fresher than the brand that travelled here by truck." The claim rests on two things a national brand cannot say: farmer ownership in the same district, and a shorter distance from chilling to shelf. Price at ₹85 as a premium cup, but make the comparison per gram of protein, not per cup.

What not to do.

  • Do not launch into all 1,100 general-trade outlets. A chilled, short-shelf-life cup in outlets without reliable refrigeration produces returns that will destroy the product's reputation faster than any competitor.
  • Do not price above ₹85 without evidence. ₹85 for 400 g is nearly three times the regular curd; the price must be tested against ₹75 in matched stores before it is printed on packaging.
  • Do not commit ₹1.9 crore of members' money on survey data alone. The survey measures stated intent, not repeat purchase - the only number that matters for a food product.

3. Design the cheapest test the board can run before committing ₹1.9 crore. Give decision rules.

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Test design: rent capacity, buy the answer for about ₹15 lakh.

  1. Produce without capex. Contract-pack roughly 20,000 cups over 90 days on an existing dairy's fermentation line, or run a small batch on the co-operative's own paneer line with manual straining. Cost: about ₹8–12 lakh including packaging and cold transport. This isolates the market question from the equipment question.
  2. Sell in matched channels. Place the product in all 26 modern-trade outlets, in 40 general-trade outlets split into two matched halves, and with 15 gyms and 10 cafés on monthly supply. Every outlet gets a fixed shelf position and a simple display card.
  3. Run a price test. ₹85 in half the modern-trade outlets and ₹75 in the other half, matched on footfall, for eight weeks. Record weekly velocity per store, not total sales.
  4. Measure repeat, not trial. Track repeat purchase at weeks 4 and 8 using cup codes or a simple loyalty slip, and interview 100 lapsed buyers.

Decision rules - agreed before the test starts

  • Proceed to capex if weekly velocity is at least 40 cups per modern-trade store, repeat purchase at week 8 is at least 30%, and the ₹75 and ₹85 cells do not differ by more than 15% in volume.
  • Proceed with a scaled-down line or continued co-packing if velocity is met but repeat is 15–30%.
  • Stop if repeat is below 15% or if more than 10% of stock is returned due to spoilage - which would mean the constraint is cold chain, not demand, and ₹1.9 crore would be spent on the wrong problem.

Why this is the right spend. The test costs under one-tenth of the capex and, whatever the result, leaves the co-operative with shelf relationships and real consumption data it can use for paneer and ghee as well.