Housekeeping Operations
What this domain tests
Domain 6 - Housekeeping Operations. Questions ask about the department's layout, room-status codes, cleaning types, linen and laundry control, and coordination with front office.
Organisation and duties
Executive housekeeper → supervisors → room attendants, public-area cleaners, linen keeper, uniform room, laundry, florist. Duties: cleanliness, maintenance reporting, aesthetics, safety, pest control, lost-and-found, key control.
Room status codes
- VC vacant clean; VD vacant dirty.
- OC occupied clean; OD occupied dirty.
- OOO out of order (maintenance); DL double locked; DND do not disturb.
- Sleep-out, no-show and early check-out must be reported immediately.
Cleaning types
Daily servicing, departure cleaning, spring cleaning, public-area cleaning, periodic deep cleaning, special cleaning (carpets, upholstery, windows).
Worked example
At 14:00, housekeeping reports room 204 as VD and room 310 as OOO. Front office has a walk-in guest. Reasoning: 204 cannot be sold until it is cleaned, inspected and changed to VC; 310 cannot be sold at all until engineering clears it. The supervisor assigns 204 to a room attendant and informs reception of the expected time. Selling either room as ready would create a guest complaint.
Traps
- Treating VD as sellable.
- Confusing OC with VC.
- Forgetting to log lost property.
- Ignoring maintenance reporting.
- Using one cleaning standard for guest rooms and public areas.