Workplace Behaviour, Communication and Entrepreneurship
Workplace Behaviour, Communication and Entrepreneurship tests employability: punctuality, teamwork, respectful communication, customer care and basic business costing.
Core rules
- Professional habits: arrive on time, wear clean uniform and PPE, follow standard recipes, report hazards, accept feedback without argument.
- Communication: speak clearly, listen, ask when unsure, record messages, hand over information about allergies and pending work.
- Teamwork: help without taking over, respect diversity and disability, avoid gossip, keep noise and clutter down.
- Customer service: greet, explain dishes, check allergies, handle complaints calmly and privately, never argue.
- Entrepreneurship: find a need, test a small menu, calculate cost, price for profit, register the business, follow FSSAI hygiene rules, package and market honestly.
- Costing: total cost = ingredients + labour + overhead + packaging; price must cover cost and profit.
Worked example
A snack plate costs ₹25 ingredients, ₹5 packaging and ₹10 labour and overhead, total ₹40. Add 20% profit: ₹40 × 1.20 = ₹48. Reasoning: pricing only ingredients at ₹25 would ignore labour and packaging and lose money.
Traps
Pricing only ingredients; overpromising delivery; arguing with a customer; ignoring allergen requests; not recording cash and stock; copying another business without checking demand.