Maharashtra SSC Tourism and Hospitality Pre-Voc/NSQF flashcards

32 cards. Read the term and the definition here. The deck at the top of this page is optional.

Tourism definition

Travel away from the usual environment for leisure, business or other purposes for less than one year, where the main purpose is not paid work at the destination.

Excursionist

A same-day visitor who travels to a place and returns without an overnight stay; counted as a visitor but not as a tourist.

Domestic tourism

Travel by residents of a country within that same country; it is the largest segment of Indian tourism by volume.

Tourism multiplier

The process by which tourist spending circulates through an economy, generating direct, indirect and induced income and employment effects.

Tourism product features

Tourism products are intangible, perishable, inseparable from the provider, variable in quality and seasonal; unsold rooms or seats cannot be stored.

UNESCO World Heritage Site

A place of outstanding universal value listed by UNESCO for cultural or natural significance, such as Ajanta and Ellora Caves in Maharashtra.

Intangible heritage

Living heritage such as festivals, crafts, music, dance and food traditions, transmitted between generations rather than fixed in buildings or objects.

Four A's of tourism

Attraction, accessibility, accommodation and amenity; a destination needs all four to attract and satisfy visitors.

Itinerary

A chronological day-wise plan listing dates, places, transport, accommodation, meals and activities with realistic time buffers.

FIT

Free Independent Traveller: a guest travelling on a customised individual booking rather than a fixed group departure.

GIT

Group Inclusive Tour: a fixed-departure group package sold at a common price with set inclusions and a tour manager.

Tour circuit

A planned route connecting several destinations in sequence so that travel time is minimised and attractions are clustered logically.

Travel agency vs tour operator

An agency sells suppliers' services for commission; a tour operator assembles its own packages, sets prices and carries the commercial risk.

Voucher

A document issued by a tour operator authorising a supplier such as a hotel to provide a stated service to a named guest.

IATA accreditation

Recognition allowing a travel agency to issue airline tickets on behalf of member airlines and settle through the billing plan.

Markup

The amount added to the net cost of a service to arrive at the selling price; distinct from commission, which a supplier pays the agent.

RevPAR

Revenue per available room, calculated as room revenue divided by rooms available; it combines occupancy and average room rate.

Room status codes

Short codes used by front office and housekeeping: VR vacant ready, VD vacant dirty, OD occupied dirty, OOO out of order.

American plan

A room rate that includes all three meals along with accommodation; European plan covers room only.

Folio

The guest's account record showing all charges and payments during the stay, presented and settled at check-out.

Par stock

The minimum linen or supply stock kept to cover laundry turnaround and replacement; typically three to four sets per room.

Turndown service

An evening housekeeping service that freshens the room, empties bins, draws curtains and folds back the bed.

Lost and found

Procedure for logging, storing and returning items left by guests, recording date, room and finder for accountability.

Cover

One place setting for one guest; the cover count is used to forecast demand, plan staffing and compute food cost.

Mother sauces

The five base sauces of classical cuisine: béchamel, velouté, espagnole, hollandaise and tomato, used to make derivative sauces.

Danger zone

The temperature range of about 5°C to 60°C in which bacteria multiply rapidly in food; food should not be held there.

Active listening

Attending fully, not interrupting, paraphrasing the guest's meaning and asking clarifying questions to confirm understanding.

Service recovery

The process of responding to a service failure by listening, apologising, acting quickly, offering a solution and following up.

Break-even point

The sales level at which total revenue equals total cost; in units it is fixed cost divided by contribution per unit.

Homestay

A small accommodation venture where guests stay with a host family, requiring low investment and often registered with the state tourism board.

PASS technique

Fire extinguisher method: Pull the pin, Aim at the base, Squeeze the handle, Sweep side to side.

Waste hierarchy

Priority order for waste management: refuse, reduce, reuse, recycle, recover energy, and dispose only as the last resort.