OSCB Banking Assistant case studies
OSCB Banking Assistant · Put your knowledge to work in context.
The OSCB Banking Assistant credential is a professional certification for people working in, or preparing to enter, front-line retail banking roles: assistant bankers, tellers moving into advisory duties, customer service representatives, and operations staff who handle account and payment work. It signals that a candidate understands the day-to-day mechanics of branch banking as well as the conduct and compliance expectations that come with handling other people's money. The OSCB Banking Assistant case studies are 5 cases and about 2,626 words.
1Same-Day Wire Against a New Business Account Deposit
Northline Catering opened its business checking account nine days ago with a 1,200 deposit. On Tuesday at 2:15 p.m., owner Maya Okafor deposits three items: a 12,000 check from an event client, a 6,400 check from a second client, and 2,500 in cash.
542 words, about 3 min2Stop Payment on a Cashier's Check After the Contractor Walks
Elias Romero bought a 9,750 cashier's check on March 3, payable to Ridgeline Contracting LLC, as a deposit for a kitchen renovation. Two weeks later, Ridgeline has not started work, has stopped answering calls, and Elias wants his money back.
560 words, about 3 min3A Loan Application With Debts the Customer Wants Left Out
Priya Raman applies for a 28,000 unsecured home-improvement loan over 60 months. Her salary is 72,000 a year, or 6,000 gross per month.
510 words, about 3 min4The Urgent Wire From a Long-Time Customer's New Phone
At 4:40 p.m., a caller says she is Dorothy Chen, a 78-year-old customer with a 52,000 CD that matured yesterday. The caller explains she has a new phone and moved out of state last week, so the branch should update her address and add “Summit Gold Reserve” as a wire payee for 14,500 before the 5:00 p.m.
542 words, about 3 min5The Branch Manager's Quick Favor for a Referral Partner
Your branch's business development officer, Greg, asks you to print the last six months of account statements for a customer, Ms. Alvarez, and give them to his friend, who owns Meridian Motors.
472 words, about 2 min