Duties, Responsibilities and Code of Conduct of Security Guards
Duty starts before the shift
This domain examines what a guard must actually do on post, and the conduct expected in uniform. The exam favours practical judgement: protection of life first, then property, with clear reporting and no attempt to act as police.
Core duties and conduct
- Report on time, fit for duty, in correct uniform, carrying ID, torch, notebook and any authorised equipment. Read the post orders and take a proper handover from the previous guard.
- Protect life first. Raise alarm, call emergency services, guide evacuation and give first aid within training. Property protection follows.
- Observe, report and record. Do not investigate beyond your role, confront armed persons, or use force beyond lawful private defence or citizen's arrest.
- Follow the code: honesty, courtesy, sobriety, confidentiality, punctuality and impartiality. No sleeping, gambling, alcohol, unauthorised visitors, gifts or bribes. Do not leave post without relief.
- Escalate promptly to the supervisor, control room or police, and complete the incident report before the shift ends.
Worked example
A visitor offers a guard 500 rupees to enter without signing the register. The guard refuses the money, explains the rule, asks the visitor to register, and informs the supervisor. Reasoning: accepting money is corruption and creates an unrecorded access event. The refusal protects the guard, the client and the agency's licence.
Traps that cost marks
Leaving post to help elsewhere without relief; accepting gifts as 'tips'; using excessive force; discussing client business; sleeping or using a personal phone on duty; and writing reports from memory days later.