Punjab PSEB Matric NSQF Travel Tourism and Hospitality study plan

Define travel, tourism and hospitality as separate but linked industries and give one Punjab example of each

Classify tourism types (domestic, inbound, outbound, cultural, religious, rural, MICE) and label ten real Indian examples correctly

Locate Punjab's major destinations on a blank outline map and state the primary attraction of each

Explain the difference between a tourism product, a destination and an attraction using three Indian cases

Describe the ticketing, check-in, check-out and concierge functions of a hotel front office in sequence

Compare at least five room types and three meal plans (EP, CP, MAP, AP) with correct inclusions

Match Indian heritage sites, hill stations, beaches and pilgrimage circuits to their states without notes

Draft a guest arrival-to-departure cycle listing who does what at each step

Outline the housekeeping department hierarchy and the duties of room attendant, supervisor and executive housekeeper

List the cleaning agents and equipment used for different surfaces and explain when each is used

Sequence the checkout room-cleaning procedure and the bed-making steps in correct order

Handle three guest complaint scenarios (late room, dirty linen, noise) using a polite resolution script

Identify the sections of a commercial kitchen and the brigade de cuisine roles

Distinguish the styles of service (table d'hote, a la carte, buffet, room service) and set a basic cover correctly

Explain the functions of a travel agent versus a tour operator with two Indian examples of each

Calculate a simple tour package cost including transport, stay, meals and agent commission

Read and interpret an airline timetable, fare basis code and PNR segment without assistance

Explain GDS, CRS and the role of a reservation system in a hotel or agency

Draft a professional itinerary and a confirmed booking letter for a domestic group

State the key documents a traveller needs (ID, visa, insurance, tickets) for domestic and international trips

Apply the 7 Cs of communication and rewrite three weak guest emails into clear professional replies

Demonstrate grooming and personal-hygiene standards expected in front office and F&B roles

List five self-employment options in Punjab tourism (homestay, guide, catering, travel desk, food truck) with startup needs

Map three NSQF-aligned career paths from entry role to supervisory role in hotels and travel agencies

Explain food safety and hygiene practices including HACCP basics, temperature control and pest control

Identify fire, electrical and slip hazards in a hotel and state the correct response for each

Describe sustainable tourism practices a small Punjab operator can adopt and why they matter

Summarise a traveller's rights, consumer protection basics and ethical duties of a guide or agent

Revise all ten domains using a one-page summary sheet per domain

Complete two timed full-length mock papers and score each domain separately

Re-teach the three weakest domains aloud or in writing to confirm real understanding

Finalise a formula sheet of room types, meal plans, service styles, cost formulas and safety terms