Punjab PSEB Senior Secondary NSQF Organised Retail study plan

Distinguish organised retail from unorganised retail using six criteria - licensing, taxation, assortment width, pricing discipline, workforce structure and supply chain - and write a 150-word comparison.

Classify 10 formats (kirana, convenience store, supermarket, hypermarket, departmental store, specialty store, discount store, cash-and-carry, franchise outlet, e-commerce marketplace) by size, assortment, pricing, location and ownership.

Draw and label grid, free-flow and racetrack layouts, and name one product category that suits each layout.

Map a 1,200 sq ft store into entrance, decompression zone, power aisle, category blocks, checkout and backroom, using a written list of 12 fixtures.

Compute sales per square foot and gross margin per square foot for two given store scenarios and state which store uses space better.

Sequence the six service touchpoints - pre-entry, entry, browse, trial/demo, billing and post-sale - and write one service standard and one recovery action for each.

Build a 12-field CRM capture sheet covering identity, contact, consent, purchase history, preferences, complaints and follow-up date, and explain two limits on customer-data use.

Demonstrate the seven-step selling process in a scripted role-play for one product category, from approach to close and follow-up.

Answer six objections - price, need, timing, brand, trust and stock - with a response plus a probing question for each.

Calculate conversion rate, average transaction value and units per transaction from a 20-customer scenario and interpret the results in five lines.

Explain the six visual-merchandising principles - balance, emphasis, proportion, rhythm, harmony and unity - with one retail example each.

Apply strike-zone and pyramid/step rules to plan a shelf display for a 15-SKU category.

Draft a planogram showing facings, shelf level, adjacency logic and stock depth for that category.

Write five product information cards containing features, customer benefits, usage/care instructions, price and only verifiable claims.

Audit a described display for 10 common faults - lighting, signage, dust, price tags, stock depth, facing, safety, accessibility, cross-merchandising and promotional expiry - and propose a fix for each.

Explain GRN, bin card, stock ledger, ABC analysis, FIFO/FEFO, reorder level, safety stock and shrinkage with a one-line retail example for each.

Compute reorder level, safety stock, stock turnover and shrinkage percentage from given sales, lead-time and stock figures.

Perform a 20-SKU cycle count, reconcile book stock against physical stock and assign a reason code to every variance.

List the mandatory elements of a GST-compliant retail invoice and identify the tax, HSN and total fields in a sample bill.

Demonstrate opening float, tender and change, closing cash-up and variance reporting, and compare cash, card, UPI, credit and wallet controls.

Draft a one-page retail-associate CV and a three-minute self-introduction containing five measurable achievements.

Role-play three workplace communication scenarios - angry customer, shift handover and refusing an unsafe task - using a four-step script.

Complete a 15-item safety and hygiene walkthrough covering fire equipment, electrical points, slips/trips, storage height, first aid, personal hygiene and cleaning schedule.

Explain six ethical red flags - misleading pricing, counterfeit goods, data misuse, bribery, forced upselling and unsafe storage - and state the correct escalation for each.

Demonstrate correct manual-lifting technique and one emergency evacuation action in a written sequence.

Compare three retail entrepreneurship options - kirana upgrade, franchise outlet and e-commerce reseller - on capital, risk, licensing, margin and break-even time.

Estimate startup cost and monthly break-even for a 500 sq ft store using a 10-line budget covering rent, deposit, fixtures, stock, staff, utilities, marketing and working capital.

Map eight retail career roles from entry to supervisory level with the skills and typical progression for each.

Identify five support routes (Udyam/MSME registration, Mudra loan, PMEGP, Startup India, Skill India/NSQF) and three licensing requirements (GST, Shops and Establishments registration, FSSAI where food is sold).

Draft a 90-day action plan for either a retail job application or a micro-business launch.

Re-solve 20 store-operations and service scenarios by computing space productivity, labour cost percentage and checkout throughput.

Diagnose 10 customer-service incidents and write the root cause, immediate recovery and preventive action for each.

Build a 30-day CRM follow-up calendar covering welcome, feedback, replenishment reminder and win-back messages with consent rules.

Complete a 60-question timed mock on Domains 1–5 and log every wrong answer with the correct rule and a corrected example.

Deliver a full sales demonstration for two products, translating features into benefits and using two closing techniques.

Rebuild a planogram to correct five given merchandising faults and justify each change with a named principle.

Complete a 100-question full-syllabus mock under exam timing and score at least 75%.

Prepare a 10-item exam-day checklist covering calculation formulas, retail terminology and common traps such as tax-inclusive pricing and stock variance signs.