Store Operations and Workplace Safety
This domain tests the routines that keep a store open on time, secure and safe - opening and closing checks, shrinkage control and emergency response.
Daily routine
Opening: disarm the alarm, check keys, lights, tills and floats, housekeeping, chilled display temperatures, signage, then brief staff. Closing: cash drop, reconciliation, secure high-value stock, switch off non-essential equipment, lock, arm the alarm, complete the handover log.
Security and shrinkage
EAS tags and pedestals, CCTV, mirrors, staff-bag policy, key register, refund authorisation and delivery gate checks. Record incidents as facts - time, place, item, action - not opinions.
Safety and fire
Fire needs heat, fuel and oxygen. Extinguisher choice follows the class: water for ordinary solids, foam for flammable liquids, CO2 for electrical and liquid fires, dry powder for mixed risks. Use PASS - pull, aim, squeeze, sweep. Keep exits and extinguisher access clear, sign wet floors, clean spills at once, lift with bent knees and the load close to the body, know the first-aid box and assembly point.
Worked example
Smoke comes from a plug point in the electronics aisle. Reasoning: this is an electrical fire, so water is unsafe because it conducts and spreads the hazard. Raise the alarm, isolate the power if safe, use CO2, evacuate if it spreads, and call the fire service.
Traps that cost marks
Water on electrical fires; stock stacked in front of exits or extinguishers; leaving chilled display temperatures unchecked; not logging an incident.
Key points
- Signed opening and closing checklists every day
- EAS, CCTV and refund checks reduce shrinkage
- CO2 for electrical fires; water never on live equipment
- PASS: pull, aim, squeeze, sweep
- Exits and extinguishers must stay unobstructed