RBSE Prav Voc Retail study plan

Define the main retail formats (kirana store, supermarket, specialty shop, e-commerce, hypermarket) and compare them on assortment, price, service level, and location

Map the Indian retail value chain from manufacturer to distributor to retailer to consumer, and label where margins and costs arise at each step

Explain how the retail mix (product, price, place, promotion, people, process, physical evidence) is used to win a target customer segment

List the service quality dimensions customers use to judge a store and identify three observable behaviours that create a good first impression

Demonstrate the five-step selling process (greet, probe, recommend, handle objections, close) in a role-play with a colleague or recorded on your phone

Write responses to the six most common customer objections (price, quality, warranty, availability, brand, timing) using an acknowledge-clarify-answer structure

Classify customer types (browsing, decisive, price-sensitive, loyal, complaining) and select an appropriate approach for each

Handle a complaint end to end: listen, empathise, apologise, act, follow up, and document the outcome

Describe the features, benefits, care, and common customer questions for at least two product categories sold in your target store

Apply the visual merchandising principles of balance, emphasis, colour blocking, and the rule of eye-level placement to a shelf plan

Draw a planogram for a four-shelf section showing product placement, facings, and price-point ordering

Design a promotional display for a seasonal or clearance offer and justify the choice of location and signage

Inspect a real store display and list five things that weaken it, with a concrete fix for each

Calculate stock turnover ratio, days of inventory, and sell-through rate from sample figures and interpret what each number means for the store

Explain the reorder point formula using lead time, safety stock, and average daily sales, and apply it to a worked example

Compare FIFO and FEFO and state which suits perishable goods, then describe the marking and rotation routine that enforces it

Identify the causes and prevention steps for shrinkage, including receiving errors, damage, theft, and billing mistakes

Perform a cycle count on a sample stock list, reconcile the variance, and record the adjustment

Process cash, card, UPI, and wallet transactions on a POS demo or simulator and state the verification step for each payment mode

Compute line totals, discounts, GST at applicable rates, rounding, and change due on ten sample bills without a calculator error

List the opening and closing cash routines: float count, cash drop, till reconciliation, and end-of-day report

Identify common billing fraud and error patterns (void abuse, sweethearting, duplicate scans, wrong MRP entry) and the control that prevents each

Practise a refund and exchange transaction and state the documentation and approval needed

Describe the daily store opening and closing checklist, including shutters, lights, signage, tills, and security systems

Identify workplace hazards in a retail floor and backroom and match each to a control from the hierarchy of controls

Explain emergency procedures for fire, medical incident, and evacuation, including assembly point and roll-call duties

Draft a short written customer email and a complaint response that are clear, courteous, and correctly structured

Compute percentage discount, markup, margin, and break-even units from sample store figures

Build a spreadsheet that tracks daily sales, footfall, conversion rate, and average transaction value for one week of sample data

Interpret the spreadsheet output and write three actionable conclusions a store manager could act on

Explain the role of e-commerce, social commerce, and digital payments in a small retailer's growth and list two risks of each

Outline a simple business plan for a small retail venture covering customer, product, pricing, supplier, startup cost, and break-even

Draft a two-year retail career path with the skills and certifications needed at each step

Assemble the practical project file: planogram, inventory workbook, sample bills, SOP, dashboard, and business plan, all cross-referenced

Rehearse a five-minute viva presentation covering what you built, the method used, and what you would improve

Answer ten likely viva questions on stock control, billing, and merchandising decisions aloud without notes

Take a timed mixed mock test across all nine domains and review every wrong answer to its source concept

Revise the two weakest domains identified by the mock test with targeted practice