RBSE SS Voc Retail study plan

List and explain the five stages of the retail selling process (approach, discovery, presentation, objection handling, close) with an example for each.

Demonstrate three techniques for handling customer complaints and returns, and role-play each with a partner or self-record.

Map the daily opening and closing procedures of a retail store, including cash handling, security checks, and staff briefing.

Identify the key performance indicators (KPIs) used to measure store performance (sales per square foot, conversion rate, average transaction value) and calculate each from sample data.

Analyze the role of store layout in customer flow and sales, and sketch an improved layout for a small apparel store.

Explain how to train and schedule staff to meet customer service standards during peak hours.

Describe how to manage store safety and emergency procedures, including evacuation and incident reporting.

Practice upselling and cross-selling techniques in three different product scenarios.

Define visual merchandising principles (balance, emphasis, color, lighting) and apply them to design a window display for a seasonal promotion.

Compare planogram vs. free-flow layouts and explain when each is appropriate.

Outline the steps in the retail supply chain from supplier to customer, including distribution centers and last-mile delivery.

Calculate inventory turnover and days of inventory using given sales and stock figures.

Explain how to receive, inspect, and store merchandise according to company standards.

Describe inventory control methods such as ABC analysis, safety stock, and reorder points.

Design a promotional display that aligns with a marketing campaign and measure its effectiveness.

Identify common causes of shrinkage and propose preventive measures.

List the elements of a retail marketing plan (target market, positioning, promotional mix) and draft one for a small retailer.

Explain how to use digital marketing channels (social media, email, local SEO) to drive foot traffic.

Describe the end-to-end billing process, including scanning, price checks, discounts, and loyalty programs.

Compare payment methods (cash, card, mobile wallets, buy-now-pay-later) and their impact on cash flow and security.

Calculate discounts, taxes, and totals accurately on a sample invoice, including returns and exchanges.

Explain how to reconcile daily sales with cash and card settlements.

Design a customer loyalty program that encourages repeat purchases.

Describe how to handle fraudulent transactions and chargebacks.

Summarize the structure of the retail industry (types of retailers, channels, career paths) and identify entry-level roles.

Explain the importance of clear communication with customers and colleagues, including active listening and email etiquette.

Demonstrate how to use point-of-sale (POS) systems and customer relationship management (CRM) software for basic tasks.

Describe how to protect customer data and comply with privacy regulations.

Outline the steps to start a small retail business, including market research, business plan, and licensing.

Explain how to manage finances for a small retailer, including budgeting, pricing, and break-even analysis.

Develop a social media content calendar for a small retail business to engage customers.

Practice a mock customer service call or chat, demonstrating problem resolution and digital skills.